“I really appreciate how UpTrade sends a video of your phone as they package it! And I appreciate the detail description, honest review of the product . I def recommend UpTrade to others and plan to use your services in the future. No major probs with my new phone :)”
“Bought a iPhone 7 in September of 2020 and paid for it in full. Later I noticed that in November and then in December Uptrade had billed my credit card for $5.00 each month. My enquiry resulted in them telling me that i had signed up for a warranty on the phone. I never knowing sign up for warranties on anything. Afterward, they did tell me how to disenroll in the warranty but I considered it a poor business practice.
Updated January 2, 2021. After my original review, I received a phone call from an Uptrade official. He was concerned over my dissatisfaction. After a great conversation, he agreed to refund the money I had mistakenly been charged. I received the refund within a couple of days. As it turns out my opinion of Uptrade is that it is a great company to do business with. Thank you....”
“I received my merchandise promptly and was / am very happy I did business with Up Trade! And continue to do so whenever I need something.
Thanks again,
Kathleen”
“Dear Sir/Madam.
I have purchased many used iPhones from Amazon, eBay, and some other places but to be honest with you, this is the best place to purchase the old model phones by far. I am a returned customer simply because I love how you are running your business. The phone has been technically inspected carefully and you also provide the customer with photos and detailed descriptions. The package is perfectly packed and shipped and I really love the video that you sent me just to show how you prepare my phone before you ship it, I am very impressed. I will be your customer for many years to come and will not hesitate to recommend your store to my friends.
Thanks so much and Have a happy holiday.
Regards,
Hanson Nguyen”
“I sent them a phone is great condition and the offer was changed. I was not thrilled about it. However their customer service department reached out to me explained the issue and that it could have even happened during shipping. ( make sure you package your phone well) He gave me a revised offer, agreeing that the phone was not perfect or brand new but was in very nice condition. I feel like everyone won. Thanks.”
“I purchased a new iPhone and it shipped very fast. I really liked the packing video upgrade sent prior to shipping and the phone was pretty much new. I had a Great first experience and would shop here again.”
“I was called by Uptrade after submitting review and they are returning my phone. They were very apologetic for the delay and explained their reason for the lower offer. They were very kind and gave me tracking number for the phone. They also followed up to make sure I received the tracking information. Thank you Uptrade”
