“Super clear cut review here. I have an iPhone X 256 gig on Verizon that since day one has had a screen protector on it and lived in a carbon fiber case. I was offered $330 for it by uptrade. They ran out of boxes for me to send my phone in so I dug out a box and sent it in myself. They received it and told me my screen was “defective” and they’d give me $110 for the phone. I asked what was “defective” about the screen and they refused to answer multiple times via email and straight up ignored phone calls. I told them to just send my phone back. 2 weeks later, I get my phone, run tests on the screen and it is fully functional and operating normally. Just for giggles, I took it by Apple and had them check it. The screen is fine. They just didn’t want to pay the quoted price for my flawless phone, end of story. Needless to say, I have lost trade in value of my phone because of these scam artists. Lesson learned.”
Hi Tayt,
I'm sorry you did not have the greatest experience using our service.
The issue was not that we did not want to pay the full amount, we will pay exactly what we offer for the exact condition of the device 100% of the time.
Your device in particular had what is referred to as "Screen Burn" or "Ghosting" on the lower left hand side of the panel. This is a defect in the screen itself. This is not to say that the device is not functional per se, but it can not be sold as is on our website. It significantly reduces the value when these devices have this issue.
As you can see, we have plenty of satisfied customers that received their offer in full as expected. We are in no way trying to scam any of our customers.
We hope to use this case and we will learn how to better describe these scenarios to set better expectations for our customer in the future.
Once again, apologies for your less than stellar experience.
“A little sceptic but went ahead
Wow great phone came really fast and they touch base with me twice to see how much like it
Love this will def do this again with Up-Trade”
“The iPhone 8 I received was locked as it was reported stolen. I emailed customer service and they had me send it back for a replacement. It took a few extra days but overall very happy with service.”
“It was the first time I ever bought a used phone. The transaction went great and the phone worked out great. It went so well I ordered another one the week after. Both phones were in great condition and couldn’t ask for a better outcome.”
“Sent my phone in. They changed the offer so I requested my phone back. They do not respond to emails or answer their phone. No way to communicate with them. I would never use them again.”
Hi Adam,
Thank you for your review. Unfortunately I have to disagree with your post. I looked through your communication history and see that you just sent in a request to have the device sent back. (Which was done in a prompt manner) We have open lines of communication in the form of e-mail and voice. At this time, we are only responding to voicemails via calls due to office restraints involving COVID-19. You sent us a phone stating that there were no scratches on screen. The image that has been uploaded was taken directly from the unboxing video to show the condition in which it has arrived. It clearly shows that the scratches are indeed on the screen and they are quite significant. We understand that everyone may have their own interpretation on what scratches and faults may be, but we try very hard to stick to simple guidelines for selling and buying. We hope this helps to clear some confusion on what happened. We would also like to thank you for trying our service. Best wishes.
“Man what a great service.... Went on and purchased a Pixel 3XL with 128g memory at a fraction of the cost available elsewhere
Came as represented and has worked perfectly
Highly recommend”
“Purchased one plus 6t. Phone listed in pristine condition & it definitely was. Very, very happy with purchase. Had to contact support because I 4got to purchase charger for phone & they got back to me right away. Awesome that a company still exist that gives every consideration available to customers”
“Product was reasonably priced, described accurately, delivered on time as described, worked without problems in the "pristine condition" promised. VERY WELL SATISFIED!”
“I was so happy to find you! My lgv30 cost an arm and a leg and it took a lake dive! I was able to get up the nerve to replace the LCD screen myself but it was a short term fix. It was nerve racking! I couldn't afford another a new phone. Then I found you guys and I love my replacement phone! I'm thinking i won't buy any more new ones! Thank you!”
