Hi Tyler,
Our team has been trying to reach you via email and phone regarding the issues you are having, but we have been unable to leave a voicemail. Please reach out to us at your earliest convenience: (972)-833-0136.
Thank you! :)
“My initial order was for an IPhone but when I received it it had some technical issues. Thankfully I reached out to their customer service team, Ryan was awesome got me a replacement phone sent to me ASAP and the refund process was pretty painless. Will definitely purchase from here again, thanks again Ryan!”
“Tried to sell my samsung s9 plus and after inspection received a lower quote. Asked to return my phone, after 2 weeks finally got it missing the original box and accessories. I expected everything I sent to be returned. Bad service”
Hi Eduardo,
We are disappointed to learn that you had a less than satisfactory experience with our service. We have tried to contact you via email and telephone to see how we can make this right. Please reach out to us at your earliest convenience, support@uptradeit.com.
“The phone works great and the experience was great. When purchasing the phone it said the health of battery was 90 percent health and when we got the phone it was 78. Very disappointed with this but other then that pleased.”
Hi Diana,
We certainly would not leave you in a stuck in this situation. Our records show that you enrolled in our UpTrade Protection Plan, so we are more than happy to assist you with getting the battery issue with your device taken care of. Our support team will be reaching out to you shortly! :)
“I was a very frustrated when I received my order because I paid an extra $60 for my iPhone to be unlocked and when I received my order the iphone was locked and I had a really hard time getting the phone to be unlocked so I could use my previous SIM card on it. The sound is also really quite on this phone but that might just be that way on all older iPhones idk.”
“I had a few questions about the trade-in process and what my phone might be worth, so I contacted customer service, and Ryan explained how to fill out their form on the website, and offered to adjust the offer for my phone after they received it (the offer was also higher than any others I had gotten from other trade-in service). He answered a few more of my questions in follow up emails, and then he followed through on the offer after they received the phone. Having the same customer service rep follow through the whole process, helpfully explaining everything without me having to explain the situation over and over, was fantastic. The whole process was easy and fast, and I felt very comfortable sending away my phone with their guarantee of sending it back for free if I didn’t like their offer, and their unboxing video after they received it was very nice as well. All around It was a great experience, amazing customer service, great quality service handling the phone, and I got the best offer on my phone as well. I wish customer service was like this for every business I interact with.”
“They were true their word. I received my payment before the end date. They were always available to answer my concerns and communications is key. Very pleased!”
“This experience was fantastic. From the pricing to the video of my phone’s arrival to the check in the amount and on time. My experience could not have been better.”
