“The phone arrived a daily early and in perfect condition. Looked brand new. Worked perfectly. My daughter is happy and I’m even happier with the price I paid!”
“The device was in good shape, as described. No issues activating it with my carrier. My only beef is The order took 3-4 days to prepare to ship out which tells me there's not a priority to ship. Otherwise the device is as described. I'd still recommend UpTrade as a reliable market place to find a second hand affordable device.”
Hi Roman,
Thank you for providing feedback on your experience with us. Our records indicate that your order was placed on a Friday afternoon after we had completed our final shipment for the day. We are closed over the weekend and your order was immediately processed to ship out the following Monday morning and even shipped that same day. We assure you that making sure our customers receive their devices in a timely manner is a top priority for us, and we completely understand how the weekend can feel like an additional delay. We are pleased to learn that you are enjoying your new device. Please keep us in the loop if you run into any issues or need any further assistance.
Thank you!
“I'm really enjoying my new phone! The multiple photos of the actual phone were the main selling point for me. I appreciate how I could look at exactly the phone I was receiving and the video of them boxing my phone up with my name on the shipping label was an added bonus. I highly recommend this to anybody and I was very comfortable working with them. Lots of communication and no uneasiness at all.”
“I found this company via Google when I wanted to sell an older iPhone 6S. The original offer for the phone was $48 since it was in mint condition. The process of sending in the phone was very easy after registering and answering some basic questions, including free shipping. After a few days, I received a "text" with a Vimeo attached which showed the entire process of them opening the box that was received; unpacking and then inspecting the phone, including turning it on, etc. Very cool and made the process very credible. The kicker is that once they inspected the phone, my offer actually INCREASED to $59.00 since it was an unlocked phone. I trust this company wholeheartedly and commend them on the level of communication throughout the process Highly recommend!!”
“I’m loving the phone so far. It just sucks that I cannot use FaceTime. I believe the phone may have been bought from another country which has a ban on certain apps. Not too sure though”
“very happy with my purchase, the phone was exactly like they said it was perfect condition and works great.....will definitely use them again if needed!💖”
“Very easy to work with UpTrade. Phone shipped out fast and was exactly as described. Very easy to sell my old phone. Received my check in the exact amount I was quoted within the time frame UpTrade said I would receive it. Would definitely recommend and use again.”
“I placed an order on July 9, 2020. I received a confirmation on July 9, 2020 at 9.34am. On July 9, 2020 at 11.02am my order had been processed. I have heard nothing back since July 9, 2020. I texted them on Tuesday July 14th at 6.06pm and I have not heard anything about my order. I have called, emailed and texted for the last couple days with no response.”
“I was looking for an iPhone saw these people saw the iPhone I wanted. Talked with them. They were so nice I decided I wanted to get the iPhone it was priced better than anyone I talked to where I lived. And wow two days shipping. I can not wait I’m so excited and Wow I appreciate them for their hospitality. Brittney Gentry/Alabama”
“I tried UpTrade to get a used phone for a family member. The first two phones sent to me looked good, but were not operational. One had an issue with the camera (and some other inconsistent issues). I worked with UpTrade to return the phone for a refund and purchased another phone. The second phone also looked good but was not locked to my network as detailed in its description. Again I reached out to a trade and worked with the UpTrade representative to return the second phone for a full refund, and then purchased a third phone. The third phone looked good, was fully operational, and has worked well for us for over four months. Customer service was helpful along the way, but because of the problems with the first two phones, I’m not confident about ordering from Uptrade again at this point.”
Hi Brian,
Thank you for providing feedback on your experience. We are not pleased that your first two orders with us did not go very smoothly. We are constantly looking for areas of improvement and your case was a prime example. Since your order was placed back in March, we have made many improvements to our inspecting and testing processes to prevent issues like this from happening. If you will have us, we would love another chance to give you the perfect customer experience.
Thank you,
