“I honestly doubted it for a second because I couldn’t believe my eyes. A phone so cheap In an amazing condition. When it came and I saw it. I had the best reaction. This website is amazing and I would buy another phone here. I really recommend it. I told my friends and family and if they need a phone they would buy it here.”
“Phone took 11 days to arrive. I had to buy another. I would NEVER recommend this company. I needed a phone quickly which was promised but it came so late.
Totally disappointed”
Hi William,
Thank you for providing feedback on your experience. Unfortunately the current pandemic has caused unreliable and inaccurate shipment and delivery times with the Postal Service. We have since then transitioned to FedEx to handle our shipment needs to prevent any further issues for our customers. We would be more than happy to offer you a full refund for your purchase with the return of the device to our facility. Please check your email for further instructions.
Thank you!
“I like the level of legitimacy UpTrade offers. Never lied about the condition of their phones. And sets reasonable prices for every last one. Had no issues with delivery. Received all my orders on time with the condition stated from the website before purchase. Have not relied on customer service that much so no reviews on that but I believe customer service is just as amazing as the way they handle business.”
“I both sold and bought a phone with UpTrade. I would strongly recommend this company. The phone we purchased exceeded our expectations. It was labeled ‘fair’ but was truly near perfect. It came nicely protected and quick! The selling of our other phone was a seamless process. Plus, we got offered more money than any other on line company. I will definitely look here the next go round first!”
“The phones front camera was broken when I got it, it is unable to connect to the network, and can only b used on wifi. Contacted customer support, and never heard back.”
Hi Becky, We sincerely apologize for your our lack of response to your email. One of our supervisors has been trying to get in contact with you to make this right. Please give us a call to (972)-833-0136 at your earliest convenience.
Thank you!
“We were very pleased with the phone we purchased and the process. Absolutely loved the minimalist package the phone was shipped in. Very clever and kept phone safe and secure. Will use again!”
