“This may literally have been the best purchase I’ve ever made. I received a pristine iPhone 7+ from UpTradeIt at the best price I could find, and it arrived exactly as described, practically brand new. Communication: Excellent. I had trouble paying online so I called a team member who walked me through, until phone was paid for.
Details? You actually see HD pics of the phone you ARE BUYING, along with details of its camera, home button, screen condition etc. A specific team member comments on the summarized condition of the phone, along with THOROUGH inspection. It’s “sanitized” before packaging. And when it’s shipped, they actually send you a video of your phone being packaged!
It’s just an amazing experience, one of customer care and excitement. THAT’s the way I like to do business.”
Hi Alex,
We are happy to hear that your device is overall working properly. We strive to ensure that although our customers purchase used devices, they are not treated second class. We encourage our customer's to explore our UpTrade Protection Plan which covers your device of any accidental damage for a small fee of $5/month in which you may cancel at anytime. Please feel free to read more at uptradeit.com/uptrade/protect and give us a call at (972)-833-0136 for information.
“You service is great, the only down side is that the price keep getting raised. I bought an iPhone XR 64gb in best condition for $299 in December. Now that same phone is going for $400+.”
Hi Joshua,
We are saddened to hear that you are unsatisfied with your device. Our records show that the device you ordered was listed in the lowest condition of "Fair" and you were informed of the visible scratches on the screen prior to purchasing the device. We do allow devices to be returned within 30 days of delivery for a full refund or exchange. Please give us a call at (972)-833-0136 or send us an email to support@uptradeit.com and one of our agents will be able to assist you with the return process.
“The delivery was as expected on the delivery date and price is amazing BUT ! The phones battery was garbage. It only charges up to 90% not a full charge and dies extremely fast. Not satisfied with the overall purchase I hope this issue gets rectified. Thanks”
Hi Erica,
Thank you for providing feedback on your experience. According to your order record, your device's battery capacity was displayed before the device was purchased. Nonetheless, we are more than happy to exchange the device within 30 days of it's delivery. Please feel free to give us a call at (972)-833-0136 or send us an email to support@uptradeit.com to inquire about our return and exchange process.
Hi Gresyn,
We are terribly sorry that you received a phone from us with a balance on it. We have run this phone through our IMEI background database and it shows as clean. We will be more than happy to offer you a full refund for the device if you wish.
Please let us know how you would like to proceed. Thank you.
“Upgrade had the cheapest prices compared to most of the other companies I looked at. My new phone arrived super quickly and is in perfect condition. The customer service was great. I’m super glad I chose to buy my phone here and I would definitely recommend it.”
