“I have sold 3 old phones my family had all separately. All transactions had great communication at every step and quick payment. I tried a competitor and found UpTrade’s service superior.”
“This was an awful experience. I received my phone much later than expected although when I called I was able to get a refund. However, once that was taken care of, my phone was described as compatible only on the sprint network. I went to sprint bought a SIM card kit as well as a plan for 60$ and then came to find out that this phone was not compatible with sprint.”
Hi Jessica,
Our sincerest apologies that you went through this ordeal. It is important to watch for the carrier that you select when purchasing a device. You originally chose an AT&T device, meaning it will only work on AT&T networks. We appreciate your feedback as it goes a long way in helping us improve our overall experience for all of our customers. This helps us with design ideas to ensure our customer know exactly what they are purchasing. We thank you for trying our service and we're here for you if you need anything else.
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“My experience was awesome! They kept me up to date from when the phone was on its way to when they received it! They even seen you your on personal video when your phone arrives to them. On top of everything the payment was fast!”
“It was great! Shipping took as long as they said it would and my phone works perfect, just like new!! Love that this is helping out the environment, that’s why I chose to buy from here!”
