“The company offered me $127 for my trade in. After they received my device they offered me $62 despite me being 100% completely honest about the device I was trading in. I traded in a used iPhone 7 with no cracks on the screen that 100% worked and was unlocked and fully functional. Perfectly working used device. They came back and said the screen had scratches on it and offered me $62! Less than half! And, I can be perfectly honest with you, while that screen may have had a few barely noticeable hairline scratches it wouldn't be anything unexpected for an old trade-in iPhone 7. That was a very good device in very good condition and their offer was absolutely ridiculous. They are obviously using bait-and-switch tactics offering high prices upfront and then, once they have your device in hand, making crazy offers hoping you will just cave and accept their crazy low offers via email. Don't fall for it. I've used Decluttr before and have had a far more positive experience.
Update
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After submitting my original review I was contacted back by UpTrade and they said they were going to re-evaluate my trade-in. After re-evaluating it they decided to offer me $121 which was a lot closer and more in line with the original offer.
It's still a pity that I had to post a negative review and wait as long as I did for the review process before I finally got the fair deal I deserved in the first place and, even then, I still did not receive the full $127 I was originally offered. Therefore I'm only bumping my review up to "Acceptable".”
Hi Richard,
We apologize if you feel that your experience with us was just "Acceptable". In the same email that we send our inspection reports, we ask our customers to contact us via email or telephone if they feel there has been a mistake or error in the grading of the device. In your case the option to contact us directly may have simply been overlooked which resulted in you leaving a bad review instead. Unfortunately in your original report, you neglected to mention that your device had scratches much deeper than hairline on the screen of the device which is why we were unable to offer you the full $127 for your device. We appreciate you providing feedback on your experience as it will definitely help us improve the our current inspection report display. Thank you for giving our services a try and please let us know if there is anything else we can do to help.
“I bought my son an iphone 7 listed in "good" condition, and it is exactly as described if not better. Recieved the phone quickly and have had zero issues. I would definitely buy from this site again.”
“Great service. Phone was delivered sooner than expected, phone was in Good working order, good as new. Price was unbelievably low compare to other websites and service providers. I will definitely purchase from UpTrade again.”
“Excellent trade-in service. UpTrade offered me an extremely generous price for my XS Max, and the funds were deposited into my account in less than three days”
“I bought an iPhone 8 Plus after buying from a different site that did not have as good of a deal or send me near the quality of phone I received from UpTrade.”
