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UroTuning Reviews

4.7 Rating 15,845 Reviews
91 %
of reviewers recommend UroTuning
4.7
Based on 15,845 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour
Read UroTuning Reviews
Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

Ordered a set of rally armour mudflaps for a mk6 jetta, as one this site they were listed as for a mk7 jetta I of course asked would they fit and was told they would. Ordered and they arrived today, went to fit them and got the front ones fitted with no issues, went to install the rear ones and they don't fit, both the bracket and the mudflap itself are too short and only one of the holes line up (picture attached), very disappointed given how much they cost and then the cost at customs. Other than that, delivery was actually rather quick for coming from Florida to Ireland, products were well packaged and had no damage. Tldr: If you're not sure if a part will fit and ask on this site, get pictures for your make and model of vehicle!!
Helpful Report
Posted 2 years ago
Thank you for bringing this issue to our attention and providing detailed feedback regarding the fitment of the rally armour mudflaps you purchased for your Mk6 Jetta. We apologize for any inconvenience and disappointment caused by the incorrect fitment information. We understand how important it is to receive accurate and reliable information when making a purchase. We sincerely apologize for any confusion caused by the incorrect listing on our website, as well as any inconvenience you experienced during the installation process. To rectify this situation, we would like to offer our assistance in finding a suitable solution for you. Our customer support team is dedicated to resolving fitment issues and ensuring customer satisfaction. We kindly request that you reach out to us directly at [customer support contact information] with your order details and the specific concerns you have encountered with the rally armour mudflaps. By providing us with this information, we will be able to review your case promptly and explore options to address the fitment problem. Our goal is to ensure that you receive the correct parts or find a suitable alternative that fits your Mk6 Jetta properly. We appreciate your positive feedback regarding the delivery speed and packaging of the products. We take pride in providing excellent service in those areas and are glad to hear that it met your expectations. Once again, we apologize for any inconvenience caused by the fitment issue, and we assure you that we will do our best to resolve this matter to your satisfaction. We value your business and look forward to the opportunity to assist you further. Thank you for your understanding and cooperation.
Posted 2 years ago
The product is great as I expected. Installation was simple through youtube video. Thank you.
UroTuning 5 star review on 12th May 2023 UroTuning 5 star review on 12th May 2023 UroTuning 5 star review on 12th May 2023
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Posted 2 years ago
As described and perfectly working sharing the first start of the car in the video
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Posted 2 years ago
Great experience ordering from urotuning! They were able to get my new ACT clutch shipped same day and their customer service was impeccable. The clutch itself came in extremely secure packaging and it feels amazing compared to my old clutch. I’d highly recommend this company.
UroTuning 5 star review on 12th May 2023
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Posted 2 years ago
Always quick, and the website helps identify the correct parts, will order again
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Posted 2 years ago
I’m a die hard FCP EURO supporter, but Uro Tuning was the lifesaver this time! Needed a new thermostat housing and O-ring. FCP’s shipping options weren’t looking the best for my timeline, so I checked Uro Tuning and the parts were a couple dollars cheaper and the standard shipping was a lot quicker!
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Posted 2 years ago
I love the rims 💚💜❤️🖤💙
UroTuning 5 star review on 11th May 2023
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Posted 2 years ago
Excellent Customer service, and very fast shipping. Would use UroTuning again.
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Posted 2 years ago
I loved it, sounds amazing and definitely gives the car a kick, easy install also
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Posted 2 years ago
Very hard to fit the 10mm bushing onto the shaft it was a super tight fit. But after installation it feels amazing
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Posted 2 years ago
Wrong item was shipped so unable to install . Still waiting for correct item to be shipped .
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback regarding your recent experience with our company. We sincerely apologize for the inconvenience you have faced and the incorrect items that were shipped to you. We want to assure you that we take your concerns seriously and are actively working with our supplier to rectify the situation. Our team is diligently coordinating with them to ensure that the correct items are shipped out to you as soon as possible. We understand the importance of resolving this matter promptly, and we will keep you informed with the tracking information as soon as it becomes available. Please rest assured that we prioritize customer satisfaction and strive to provide a seamless experience for all our valued customers. We deeply regret any inconvenience caused by this error, and we appreciate your patience and understanding throughout this process. Should you have any further questions or require additional assistance, please do not hesitate to reach out to our customer support team at Support@urotuning.com. They are available to address any concerns or provide updates on the progress of your order. Thank you for bringing this matter to our attention, and we appreciate your understanding and cooperation. We value your business and look forward to the opportunity to make things right for you.
Posted 2 years ago
Good and quick service
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Posted 2 years ago
Great website, easy to navigate, fast shipping.
UroTuning 5 star review on 11th May 2023
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Posted 2 years ago
Shipping was very slow. Took over 3 weeks for some spacers. Its 2023, you guys need to work on that. Also, spacers did not fit well. Wheel does not sit flush onto the spacer. Bad experience.
Helpful Report
Posted 2 years ago
Thank you for taking the time to provide feedback regarding your recent experience with our company. We sincerely apologize for any inconvenience caused by the delayed shipping and the fitment issue you encountered with the spacers you ordered. Regarding the shipping timeframe, we would like to clarify that the spacers you purchased are machined to order to ensure the highest quality and precision. Unlike pre-made items sitting on a shelf, these spacers are custom-made specifically to the specs that you selected on your order. This meticulous manufacturing process contributes to the superior performance and fitment of the spacers but can result in longer lead times. While we understand that waiting for your order can be frustrating, we assure you that our team works diligently to fulfill each order as quickly as possible. We apologize if the extended wait time did not meet your expectations, and we appreciate your patience throughout the process. Regarding the fitment issue you experienced, we apologize for any inconvenience caused. We take product quality and customer satisfaction seriously, and we would like to resolve this matter promptly. To assist you further, we kindly request that you reach out to our customer support team at Support@urotuning.com. They will be able to gather more information about your specific order and work towards finding a suitable solution for you. We value your feedback and want to ensure that we address your concerns to your satisfaction. Our goal is to provide products that meet the highest standards of quality and fitment, and we are committed to resolving any issues that arise. Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention. We appreciate your understanding and cooperation. We look forward to the opportunity to assist you further and regain your trust in our services.
Posted 2 years ago
Fast shipping, great shopping experience
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Posted 2 years ago
Some of the components where a little cheaper in quality. Upgraded questionable ones
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Posted 2 years ago
Thank you for your feedback regarding the components of the product. We appreciate your input, and it's valuable for us to know that you found some components to be of lower quality. It's great to hear that you took the initiative to upgrade the questionable parts to improve the overall quality and performance. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we strive to continually improve our products based on customer feedback.
Posted 2 years ago
Awesome customer service. Had a problem during shipment and they handled it well and communication was top notch. Not to mention being able to purchase an open box item for a fraction of the cost.🤌couldn’t be happier. Thanks again Urotuning!
UroTuning 5 star review on 10th May 2023
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Posted 2 years ago
Parts fits well. Quality is great!
UroTuning 5 star review on 10th May 2023
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Posted 2 years ago
Great customer service support from all different departments of staff. When stuff is in stock it’s on my door step in quick fashion! Have nothing but good things to say about urotuning
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Posted 2 years ago
Love the colors and pipes
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Posted 2 years ago
UroTuning is rated 4.7 based on 15,845 reviews