US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,080 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would say the company is probably ok. But for a foundation, there should be some kind of trial period for being able to return. Not all foundation works with all skin, and how will someone know without trying. For almost $40, there should be a policy for sure. Even ulta and Sephora will take back makeup that doesn’t work for you.”

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Posted 5 years ago

“Love their products. Fast shipping & cute packaging.”

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Posted 5 years ago

“I’m in love with every product I bought. I’m definitely going to be buying more often and trying other products as well.”

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Posted 5 years ago

“I'm in LOVE with their products!!! Especially their mascara 😍”

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Posted 5 years ago

“Not happy with color and quality I would like a refund. I have emailed you and no one has got back at me.”

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Posted 5 years ago

“The setting spray was cheaper than anywhere else with free shipping and I received it very quickly.”

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Posted 5 years ago

“Great service and product!”

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Posted 5 years ago

“Still have not got it”

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Posted 5 years ago

“Fast shipping and pretty product. Would order again!”

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Posted 5 years ago

“I first received the mascara through IPSY Fell in love”

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Posted 5 years ago

“I wish I could give a good review, but I still have not received the products I ordered I was supposed to get them on October 5th and Today October the 18th shows still in transit nothing new since October 1st”

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Posted 5 years ago

“OMGGGG The best mascara I have ever tried in my life gives me eyelashes that look like I paid for them to be put on this is amazing I will buy this for the rest of my life thank you very much😊❤️”

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Posted 5 years ago

“Love your products. I have eye allergies and everything I've tried from Ciate so far does not trigger my allergies! Plus it looks good!”

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Posted 5 years ago

“Customer service was great! My first package came in damaged. I emailed the service line and they couldn’t have been any nicer. They replaced the damaged box and I received the new delivery in less than a week.”

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Posted 5 years ago

“First and foremost, your customer service is absolutely amazing. I had issues with delivery due to moving and a post man telling our post office that we had a change of address (which we didn’t yet as we hadn’t fully moved) and i never received my package. It was shipped back to seller. After contacting CS, I received a response under 24 hours and had a new package shipped out to my new address almost immediately. Thank you Kyle!!! Now on to the good stuff : i am obsessed with these products! I could never find a good setting spray that suited my skin. I received the watermelon burst in a box and ever since I am HOOKED. The smell is absolutely amazing, and my makeup lasts ALL day. I typically get oily after a few hours of wearing my makeup, but I can go all day now with out a problem. I am obsessed!”

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Posted 5 years ago

“Charcoal is too dark for me.I have gray hair and the other two colors are too warm toned.I wish you had a taupe.😊”

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Posted 5 years ago

“I tested my new ciate liquid lipsticks for PFAS via water resistancy, and was disappointed with the results. I hope Ciate moves towards PFAS free products, and avoids talc, due to asbestos contamination.”

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Posted 5 years ago

“Good customer service, quick shipment. Will but from again.”

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Posted 5 years ago

“Everything came packaged well and came in a decent amount of time. I enjoyed all but one product I received (the microblade brow pen).”

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Posted 5 years ago

“Great product!”

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Posted 5 years ago

US Ciate London is rated 4.1 based on 3,080 reviews