US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,080 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ciate London lip oils are my FAVORITE. They don't feel sticky at all, and they are perfect for prepping my lips before lipstick. Love!!!”

US Ciate London 5 star review on 11th December 2021

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Posted 4 years ago

“The eyeshadow I received was dry and unusable. I'm very dissatisfied and disappointed as I purchased this same eyeshow before and loved it. I would like a refund or replacement.”

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Posted 4 years ago

“I’ve emailed you to return my items and haven’t heard back. Please respond”

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Posted 4 years ago

“I have not received my order. But I keep getting your email ads. Where is my order for the nail polishes? Just please send it. Thank you.”

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Posted 4 years ago

“Loved the stuff I got! Everything arrived intact and nicely packed.”

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Posted 4 years ago

“Even better than I expected! I asked a friend what setting spray she uses, and she lead me to this brand. I am beyond happy with my purchase. The setting spray took about a week to arrive, and it works wonders!”

US Ciate London 5 star review on 9th December 2021

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Posted 4 years ago

“My item said it was delivered but I never received it”

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Posted 4 years ago

“LOVE everything I get from Ciate!”

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Posted 4 years ago

“Amazing service and order came quickly.”

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Posted 4 years ago

“Not only is the product AMAZING, but the customer service is off the charts AWESOME… I had an issue and they answered quickly and resolved the issue pronto. I’m so thankful for companies like this one who care about their customers. Thanks again TIKTOK - Thecoolestheather 💜”

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Posted 4 years ago

“Lovely advent calendar! And it shipped quickly!”

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Posted 4 years ago

“Great Product! I really love the lipsticks!”

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Posted 4 years ago

“Amazing mascara. Love my pressed powder. Had a small issue with my order and customer service took care of me real fast.”

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Posted 4 years ago

“I like the innovative products. I've tried the nail polish and really like them. The lip products I've tried so far are so-so. Some are better than others. The prices are a bit high but the sales are great.”

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Posted 4 years ago

“Please allow delivery to US as u did two times previously your products are great but hard to get here. I have one purchase that can’t get through. THANK YOU”

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Posted 4 years ago

“Products are of amazing quality and shipping was fast!”

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Posted 4 years ago

“I tried the Extraordinary Fiundation in 101N. It is just a touch too dark for me but if you blend it down the neck no one can really tell. I watched a lot of negative review videos on YouTube so I was hesitant but I fight know what those people were talking about- I love it! It’s so lightweight and feels really silky and moisturizing. Didn’t cling to any dry patches or settle into lines. I worked in thin layers and really worked it in with a bush and had no complaints. Beautiful coverage and finish. Only negative- the box and the tube inside were mangled and smashed because they were really poorly packaged for shipping. But the product works give in spite of that.”

Helpful Report

Posted 4 years ago

“My daughter loved the mini mani month- a perfect surprise gift and she intends to frame the illustration that came with it. Delightfully different.”

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Posted 4 years ago

“I love my PURCHASES! They make my routine so quick and easy. The looks last all day without moving. I will purchase these again.”

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Posted 4 years ago

“The wonderwand mascara is the best! Highly recommend.”

Helpful Report

Posted 4 years ago

US Ciate London is rated 4.1 based on 3,080 reviews