US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,080 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not the greatest. It dried out after I used it once. It was amazing while it lasted (which was less than a week)”

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Posted 7 years ago

“Garbage. Not as shown. Order 4 total, received 3! That's stealing where I went to school. Not happy at all. BEWARE!”

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Posted 7 years ago

“Horrible... the color is Nothing like I ordered... I am very unhappy”

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Posted 7 years ago

“My package was not correctly delivered to me. The lipgloss was not the one I ordered it was the wrong color.”

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Posted 7 years ago

“Thick and sticky and also chunky felling on your lips”

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Posted 7 years ago

“I do not like the color of lip stick. And it is non returnable. Because I tried it.”

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Posted 7 years ago

“Very disappointed.. waste of money”

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Posted 7 years ago

“If I could give no stars I would. My package was missing, when I contacted customer service, there was no response. I waited a few days and contacted customer service, they finally replied stating that they'll reissue the missing lipsticks. I was instructed to provide alternative shipping address, and since then I've heard nothing back. It's been over 2 weeks and still no package. I will be filing a claim with my bank.”

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Posted 7 years ago

“Not the product I wanted.”

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Posted 7 years ago

“Will never order from you again. WORST customer service!”

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Posted 7 years ago

“Well as of now, you guys get one star. First time ordering from you and you already screwed up. Email says product arrived today. It didn’t. But says it was delivered to NJ. I live in WA. I’d like what I paid for or my money back please.”

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Posted 7 years ago

“The glitter pop lip product was not at all what it was advertised. Once it dries, it starts flaking off and the colors are different than expected, they are kind of white and milky. It looks like I put chalk on my lips. I might need to take my review to social media if US Ciate London doesn’t feel like allowing returns.”

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Posted 7 years ago

“Sent me the wrong color”

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Posted 7 years ago

“Not what I expected. Color was ugly. Sent an email no response. Wouldnt buy it again. I will revise my feedback as soon as they take care of this”

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Posted 7 years ago

“They smear. They don’t dry down. I’m so surprised. I’m so disappointed”

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Posted 7 years ago

“I ordered the two glitter flip glosses and was stopped to get a free highlighter but did not receive that gift.”

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Posted 7 years ago

“For the price of the lipstick it should be a better quality. It's not long lasting, the pigment is not great. For a $20 liquid lipstick I would expect more than what I got quality wise. I won't be buying another product again. I had a bad experience with another quality”

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Posted 7 years ago

“It’s been more than 1 week and I haven’t received any updates on my purchase. Please advise.”

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Posted 7 years ago

“I never received my order. Not worth the hassle”

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Posted 7 years ago

“The colors are not even close to what was showed as an example, my brush looks very very used, and it was so drying on my lips I couldn't press and roll them to get the pop. Overall very very disappointed”

Helpful Report

Posted 7 years ago

US Ciate London is rated 4.1 based on 3,080 reviews