US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,079 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,079 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I loved how quickly my order arrived after it was placed. I also loved the sample highlighter that was included in my package. I have only tried one of my Glitter Flips. The only thing that prevented me from a five star review was the fact the Glitter Flip I did try cracked and flakes off after a few hours. I used a lip scrub before I applied, and I was leaving work and checked myself in the mirror, and it was cracked and patchy. I love the color, and how it sparkles once you press your lips together. I’m going to try to moisturize my lips next time to see if that help. But overall, four stars.”

Helpful Report

Posted 6 years ago

“Loved the eyeliner. And setting powder lasted all day. my package arrived in 2 days”

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Posted 6 years ago

“I wasn’t very happy with my purchases from you. I was expecting sparkle and there is barely any. I won’t be ordering through you again.”

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Posted 6 years ago

“Very good company to order from. Very fast shipping and receiving. Will be ordering from them again.”

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Posted 6 years ago

“Easy to order and quick delivery of items.”

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Posted 6 years ago

“Very timely delivery. Purchased 2 Glitter Flips from a Jeffree Starr recommendation. Colors lovely but too drying for me. Can’t return because I used them. Not a fan”

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Posted 6 years ago

“I’m in love with this lipstick. Once you put it on it’s doesn’t come off on anything”

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Posted 6 years ago

“Beautiful makeup, long wear & easy to us. The bronzer worked very well, the long wear lipstick (I purchased red with & without sparkles) worked well, once it dried it stayed in place. Perfect popping colors that looked great all day & night. Completely happy with the purchase overall, if I could change anything, it's the shipping. Shipping takes FOREVER (2weeks) to get to USA. I almost forgot I purchased it by the time it arrived.”

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Posted 6 years ago

“The products were fine, but the links to receive what should have already been a 20% off my 1st order never happened. And then reaching out to customer service only got me to click on another link to still not be able to receive what I should have had to begin with. There is still no resolution. The link to the discount, which is to enter my email ends up being canceled because of a referal that I didn’t need to begin with for the discount. Annoyed”

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Posted 6 years ago

“I love this brand!!!!”

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Posted 6 years ago

“I loved the glitter pop, but the color I ordered is so off from what it looks like on the website its unwearable for me :(”

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Posted 6 years ago

“Love love love the glitter lipstick I just got! Thank you!”

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Posted 6 years ago

“Absolutely loved the glitter flip lipsticks! I’m obsessed!”

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Posted 6 years ago

“Great customer service!”

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Posted 6 years ago

“This was my first time ordering from Ciate London. I bought the Glitter Flip lipstick (2 for 19.00 deal). I dont normally like to pay that much for lipstick but the deal made it more affordable. It was shipped within a day of ordering and delivered a couple days of being shipped. I definetly look forward to ordering again.”

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Posted 6 years ago

“I recently purchased the glitter storm palette, the glow-to illuminating blush, the extraordinary translucent powder and 2 glitter flip lipsticks. I absolutely love love love ❤️ every product I purchased! Thank you Ciate London!!!!”

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Posted 6 years ago

“I absolutely love this glitter flip lipstick!!! The shipping was lightning fast! I will be purchasing again!!!!!”

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Posted 6 years ago

“It was my first time purchasing their products, but definitely NOT the last!!”

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Posted 6 years ago

“Really love the glitter flips!! And they came really fast!”

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Posted 6 years ago

“Love this product! Will def. Be getting more!”

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Posted 6 years ago

US Ciate London is rated 4.1 based on 3,079 reviews