US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,080 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed. The glitter flip lip color is not sparkly at all. It’s very dry and gets gooey and clumpy. I was so excited to get it but boooooooo. Not impressed.”

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Posted 6 years ago

“Product arrived quickly. Was way darker and more berry colored than shown in the image on the website. But I still like the color and the product is long wearing which is very nice.”

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Posted 6 years ago

“Great value, beautiful colors and fast shipping! I’m happy I took a chance ordering from ciate”

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Posted 6 years ago

“My fave lip product of all time!”

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Posted 6 years ago

“Received a product that was damaged in shipping and Ciate customer service could not have been more helpful, and I'm actually wearing the polish today and just love it - thank you!!!”

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Posted 6 years ago

“Please don’t waste your money. This product arrived with a application brush that is jagged and painful to the touch of the lips.The color was dull and not as shiny as the photos online.I thought I had gotten a defective lipstick so I asked for a replacement however Their replacement was exactly the same. I am waiting for a refund at the moment. This is been a waste of money and time. Buyer beware”

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Posted 6 years ago

“Love love the glitter flips I ordered. Got her in perfect condition and fast! Thank you”

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Posted 6 years ago

“Fast shipping, great product!”

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Posted 6 years ago

“Video & pic of product is EXTREMELY MISLEADING!!!”

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Posted 6 years ago

“I love Ciatè products! I've tried a few now, and they're great quality, and at a price I can afford. I will definitely be recommending them to all my makeup loving friends!”

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Posted 6 years ago

“1st time trying this brand.”

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Posted 6 years ago

“Absolutely awesome Super quick delivery from London to Alaska!”

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Posted 6 years ago

“I always hate buying new lipstick because it never looks as good on me as it does online. I bought Crush and it is beautiful but Forbidden is way to dark for me. I wanted to return it but it says it cannot be opened, how would I know if I liked it if I didn't open it? So I'm out of luck with this one. Crush is very pretty but I doubt I'll try another color since I cannot return it.”

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Posted 6 years ago

“Costumer service not responding”

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Posted 6 years ago

“goid quality company with fast shipping”

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Posted 6 years ago

“Beautiful blush with a bit of shimmer! Very natural looking”

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Posted 6 years ago

“affordable and great quality”

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Posted 6 years ago

“One of my polishes leaked during shipping and they immediately sent a replacement bottle. Excellent first time experience with this company!!!”

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Posted 6 years ago

“One of the best lipsticks I own.! My go to color.!”

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Posted 6 years ago

“I was very please with their lip gloss. It has just right about to sparkle. Packing is very pretty too.”

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Posted 6 years ago

US Ciate London is rated 4.1 based on 3,080 reviews