US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,079 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,079 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Ciaté! I’m super excited with my recent purchase of the Jessica Rabbit collection! The red lipstick is Fabulous and the highlighter even more! Thank you!”

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Posted 6 years ago

“Colors are vivid, highly pigmented. Resist beverages well, but greasy foods are a challenge”

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Posted 6 years ago

“Love my new lipstick!!!”

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Posted 6 years ago

“I love the Glitter Flip lip colors and your customer service is amazing.”

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Posted 6 years ago

“Love the makeup products I have purchased. Fast shipping and nice quality.”

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Posted 6 years ago

“I loved the lipsticks. Would definitely buy more”

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Posted 6 years ago

“The glitter flip lip stick is AMAZING! Stays on for hours and no sticky feeling!! Super light and comfortable. I’m weird about my lips!”

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Posted 6 years ago

“I ordered the new Jessica Rabbit eye shadow palette and highlighter. This is the best quality makeup I think I’ve ever bought. The eyeshadow is so buildable, with very little fallout, and the colors are gorgeous. This is also my new favorite highlighter. It has the perfect glow. This collection introduced me to the brand and it will be my new go-to.”

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Posted 6 years ago

“Very quick shipping, and excellent packaging!”

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Posted 6 years ago

“Great makeup pallet and nice lipstick lipgloss but I choose the one wrong color”

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Posted 6 years ago

“They answer quickly and make things right immediately! I did receive my Jessica Rabbit highlighter and it was BEAUTIFUL but I’m waiting for my lipsticks but they were nice enough to send it to me again and I’m patiently waiting. :)”

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Posted 6 years ago

“Great company I have had no issues ordering from them”

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Posted 6 years ago

“Delivered super quick! Very pleased”

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Posted 6 years ago

“Outstanding customer service. One of my items arrived damaged, clearly through no fault of the company. The items were packaged very nicely so it must have been mishandled in transit. Once I get the company know they got back to me right away and let me know they would be sending a replacement as soon as possible. I am very happy with my purchases as well. Love the way the products look and feel!”

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Posted 6 years ago

“Perfect and quick shipping”

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Posted 6 years ago

“Very nice shipping package and great product”

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Posted 6 years ago

“The packaging came in nicely when I received the Jessica Rabbit Makeup collection. Thank you so much for bringing my favorite girl her makeup line.”

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Posted 6 years ago

“Loved it! Fast shipping !”

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Posted 6 years ago

“I’m a Disney makeup collector and when I saw the Jessica Rabbit collab I just had to have it in my collection. When I received the items one of them was completely shattered but the process of getting it replaced was super easy, a new one is already on its way. Amazing customer service. Will definitely be buying more from this brand.”

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Posted 6 years ago

“First time ever purchasing from Ciate definitely will be purchasing more in the future as will my sisters who didn’t know of Ciate either, my package was delivered earlier than expected which was amazing!”

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Posted 6 years ago

US Ciate London is rated 4.1 based on 3,079 reviews