USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,513 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,513 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Nicholas

USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a jacket online, got the wrong side so I returned in store for a credit note to order again online, as they cannot order in store (which I thought is silly). The manager in store was rude, so wasn't a great start. Ordered the right size online, when received I opens the jacket and it had a different price tag on it with a lower amount. Contacted customer services in regards to this and received what felt like a generic response. Don't think I'll be shopping here in a hurry.”

Helpful Report

Posted 7 years ago

“Order was lost in the post, when I emailed USC I never received a reply.”

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Posted 7 years ago

“You guys suck you can't even send your Emails to the right person or the right country”

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Posted 7 years ago

“The service was satisfactory but I didn’t enjoy having to pay an extra £5.00 on top of the retail price to have it delivered.I don’t see why a customer should be charged for having to order on line because the shop doesn’t have the size you require in stock.”

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Posted 7 years ago

“Simple transaction, swift delivery and items are exactly as expected. Many Thanks.”

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Posted 7 years ago

“Very good customer service as always, looking to purchase jacket but never had any in stock in shop, floor worker kindly offer she could order in for myself or advised to look online more sizes available”

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Posted 7 years ago

“Delivery was quick and prices were great.”

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Posted 7 years ago

“I have ordered an item on the 28th of August and am still waiting for the item to be delivered”

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Posted 7 years ago

“Happy with the service recieved”

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Posted 7 years ago

“Not only do you charge for delivery which was obviously next day as you make clients pay for delivery but I then have to pay for return. The items I purchased wasn’t quite right however one was ridiculously the wrong size. By the time I’d messaged the customer service team it was so close to the return date so had to pay a further 6.55 for return. Would 100% not use the website again and will be advising friends to do the same”

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Posted 7 years ago

“All aspects of purchase & delivery were satisfactory.”

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Posted 7 years ago

“Ordered a coat on 2/9/18 to receive a child’s football strip with someone else’s personal details and order form etc. Now the 10/9/18 and I still do not have my coat and been told I need to arrange the returns myself. Shocking attitude from customer services, will not be shopping here again.”

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Posted 7 years ago

“I received the purchase very slowly.”

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Posted 7 years ago

“Good service, no problems, Item ordered good price. Happy.”

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Posted 7 years ago

“Delivery to store was quick but anyone could have collected my order as I was only asked for name and six digit code not order number or id”

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Posted 7 years ago

“It’s been over a week and I still haven’t got my parcel not impressed especially when I got an email saying it had been collected 5 days ago I’ve tried emailing and no one replied if I could give negative stars I would”

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Posted 7 years ago

“I am still waiting for an email to say I can collect my order from my nominated store”

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Posted 7 years ago

“I did not receive my order. I paid £7.99 for DPD next day delivery as I needed it for school. I had emails & texts to say it was going to be delivered, even a 1 hr time slot but nothing. I had to request a refund, very disappointed 😞”

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Posted 7 years ago

“I went off the sizes on the website for firetrap shorts . I ordered a large an there way to big there more like a 38 .”

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Posted 7 years ago

“bought a pair of adidas slides in size 5 but also wanted a size 6 however they had just sold out. the cashier gave me the code for online purchase which I ordered the 6 from. Would it not be fairer if they don't have them in-store and you have made the effort then postage should be free?.. other than that I would deal with us again :)”

Helpful Report

Posted 7 years ago

USC is rated 3.6 based on 37,513 reviews