USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,507 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,507 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible, still haven't received my order which was ordered a week ago. I paid for the next day delivery so should have received it on the Saturday. Have emailed twice since and have still not had a reply. The money has been taken from my account but I still have no goods or information about what is happening with my order.”

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Posted 5 years ago

“I wish I could give 0 stars. I will never order from USC again. Terrible service. They did not refund me for some of the items which I had returned so I emailed them. 5 weeks later I eventually got a reply saying they did not receive the other items! They should refund me another £20 but they are saying I am lying and never returned more than 2 items, when in fact I returned 4 items. I wish I had read previous reviews before ordering from this shop as most of them are disgusting.”

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Posted 5 years ago

“Waiting for a refund and no way of contacting customer service as never receive a reply.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“I love how quick you deliver to Cyprus! And in difficult times like this the 20% on top of the discounted items was amazing thank you 💜”

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Posted 5 years ago

“Placed order with two items. You cancelled one of my items due to stock. I couldn't find an option to change the order in my account to replace the out of stock item with another. I wanted to cancel the order so I sent two emails on different days to cancel the order. I got a reply after the order arrived.”

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Posted 5 years ago

“Nearly every item I bought does not fit. Tshirts for my son are either too small or huge. I bought two pairs of sliders, both a size 5 yet they look totally different sizes! One pair is too small. The low review is the for the fact I can only return the items if I pay for postage, I already paid for delivery. Absolute waste of time.”

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Posted 5 years ago

“Nothing was wrong with the shopping experience online but after paying just under £200 for clothes and express delivery and my stuff not arriving is bang out of order and the fact that the customer care team has still not replied is unacceptable, I really hope someone is in touch soon.”

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Posted 5 years ago

“I paid for next day delivery and the driver “attempted to deliver” and couldn’t make it then it was delivered two days later. The company has refused to refund what I paid for. Not a good experience and the items were poorly packed.”

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Posted 5 years ago

“Fantastic products at great prices, delivered in a timely manner. What more could you want?”

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Posted 5 years ago

“We’ll where should I start I ordered a pair of trainers and paid for next day delivery and a week and a half later I am still waiting for my trainers yet dpd have recieved my order but they state that they still haven’t received my parcel so not happy and after numerous attempts to contact you I still haven’t got a reply”

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Posted 5 years ago

“My son loved all his outfits thanks”

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Posted 5 years ago

“By far the worst customer service you will ever experience. It’s painful. You guys really suck D.”

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Posted 5 years ago

“Ordered jeans online for my partner, he is well pleased with them”

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Posted 5 years ago

“Perfect sizes ...fast delivery”

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Posted 5 years ago

“Very good service, amid other retailers messing up orders during this time, it's Everything was delivered, in mutiple packages, although delivery time was slightly extended. However, should be fine now! :)”

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Posted 5 years ago

“Hi love the brands you sell was Going to order again with your MAY20 Code but couldn’t process it has it expired many thanks Dean Carey”

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Posted 5 years ago

“Good service and very competitive pricing. However, one of the two packs of 'M' sized Calvin Klein pants contained size 'S' - despite both packs being clearly marked 'M' on the outside. Supplier issue??”

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Posted 5 years ago

“Customer service is not helpful. I try to contact them last 7 days about my order.they don't reply anything”

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Posted 5 years ago

“Still waiting on my order who Hermes aparantly delivered. What is my recourse for getting my funds back. I use the usc contact portal but it always crashes and fails to send. Theft pure and simple theft”

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Posted 5 years ago

USC is rated 3.6 based on 37,507 reviews