Valuelights Reviews

Name: Valuelights
Rating: 4.67

4.7 Rating 5,252 Reviews

93 %

of reviewers recommend Valuelights

4.7

Based on 5,252 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01618376095

Email:

phillip.curry@lseretailgroup.co.uk

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Valuelights 5 star review on 2nd December 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wrong product was sent.”

Helpful Report

Posted 5 years ago

Our apologies for sending the wrong item out. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 5 years ago

“It’s a nice light and I was expecting to assemble the stand. But I had to assemble the shade as well, never heard of that before and not as simple as they said. I emailed Valuelights to say it would be helpful if they made that clear. No reply. So £30 for a completely DIY lamp is not such good value. Have a look at IKEA or B&Q for very similar lamps.”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 5 years ago

“not as bright as expected for a light rated 12w, bought similar lights from YES, though only rated 9w are far brighter than yours.”

Helpful Report

Posted 5 years ago

Good Morning Our apologies for the inconvenience. If you have any further queries for us, please contact our customer service team. They will be happy to help you further with any issues you face. They can be reached on customerservice@valuelights.co.uk

Posted 5 years ago

“Product height is not as it looks in pictures as it only just goes past my kitchen table.”

Helpful Report

Posted 5 years ago

Good Afternoon We are sorry to hear you are not happy with your purchase. Please contact our customer service team who will be more than happy to assist you with the return. Please contact them on customerservice@valuelights.co.uk

Posted 5 years ago

“Unfortunately we cannot answe as we have not yet received the light order. On ringing the helpline I was informed they tried to deliver today. Yet no card was left to inform us of this”

Helpful Report

Posted 5 years ago

Please accept our apologies, we will take this up with the carrier and get back to you very soon.

Posted 5 years ago

Please accept our apologies for the delay, the tracking information is showing your item has now been delivered. Please see information below: 07/09/2018 15:14 Delivered, signed by neighbour Please do not hesitate to contact our customer service team at customerservice@valuelights.co.uk if we can be of any further assistance.

Posted 5 years ago

“I love the ceiling fan light but it's been a bit of a nightmare ! I've had 2 electritons out to fit it and it ends in the same way , the fan and light work when it's switched on but switch it of at the wall and the light stays on ? We / they have tried alsorts to try and figure it out but cannot! I'm disappointed I don't know if it's the right instructions or not”

Helpful Report

Posted 5 years ago

We are sorry to hear you are experiencing a problem with the item you have purchased from us. Please contact our customer service team at customerservice@valuelights.co.uk who will be more than happy to assist you further.

Posted 5 years ago

“Ordered a pair of table of table lamps for next day delivery last Monday and still have not recieved them.”

Helpful Report

Posted 5 years ago

Sincere apologies that your order did arrive Late. Our customer service Team can always be contacted for further assistants customerservice@valuelights.co.uk Kind Regards Value Lights

Posted 5 years ago

The tracking information is showing your item has been delivered on the 16th July, please do not hesitate to contact us if you have any further issue.

Posted 5 years ago

“Purchase and delivery were very good. Such a shame that the lamps were very disappointing. Look very cheap and tacky.”

Helpful Report

Posted 5 years ago

“Hi, Too early to talk about the wall lights as they are not installed. But what I can say is I was not happy to pay a delivery even if I spent £ 49,59 ! £50 was the limit.”

Helpful Report

Posted 5 years ago

“Ordering was quick and easy. Unfortunately, I ordered two of the same and only received one and something else completely different. Shouldn't be too difficult when I ordered two of the same! The Customer service team was nice to sort out my problem but took me a while to explain myself and for them to understand what happened. Unsure if I would buy again based on the fact that they missed my super easy order due to the hassle but their range is relly good. Maybe I will give them another chance.”

Helpful Report

Posted 5 years ago

“The stands for the lights were perfect but the light shades were awful, had to make them ourselves and had to stick the diamontes on ourselfs which was a disaster. I had to go and buy 2 lamp shades from another store”

Helpful Report

Posted 5 years ago

Good Morning Our apologies for the issues you have had with these shades, to cut down on waste and packaging we do have these as self assembly, if you wish you are more than welcome to have these returned for a refund Kind Regards Value Lights

Posted 5 years ago

“very thin plastic, not well packaged so damaged in the post.”

Helpful Report

Posted 5 years ago

Good afternoon Our apologies for the issues you have had with this order, have you contacted our customer service team with regards to replacements. We would be happy to refund or replace your damaged items Value Lights

Posted 5 years ago

“The paper shades were not packaged properly and were too out of shape to use.”

Helpful Report

Posted 5 years ago

“A great shame, as the product (glass shades), delivery and price were all very good, but despite unsubscribing multiple times and emailing them I am still plagued with almost daily spam emails.”

Helpful Report

Posted 5 years ago

“unable to submit a review, still waiting for item to arrive, ordered on 13th April 2018.”

Helpful Report

Posted 5 years ago

“I can't get them to swim . They just stay at the top of the tube , Thank you.”

Helpful Report

Posted 6 years ago

“The website was misleading not only to me but every associate in my local pub who agreed that it looked like free next day delivery if ordered before closing time that day. Other than that the lamp is easy to assemble and cane as described”

Helpful Report

Posted 6 years ago

“I placed and order and paid for the letter R and the letter J and only received the R? Please can you advise if you will be sending the J and if not will you be issuing a refund? Thank you”

Helpful Report

Posted 6 years ago

“I booked a next day delivery, but my delivery was not despatched despite receiving an email saying it had. Then my item arrived without the light bulbs, so they had to be despatched the following day. The lightbulbs were also not suitable for the role. Value Lights were unhelpful and as a result I could not use the item for the event it was required for.”

Helpful Report

Posted 6 years ago

“The pair of lights I ordered were disappointing as the colour was very different from the pictures online. Then the lights were reduced the following day so I contacted Valuelights and asked as the lights were a different colour to what I was expecting and the price had been reduced if they would give me a credit for the difference which I could use when ordering more lights. A few days later I received an email ignoring my request for a credit and explained how I could return the lights! I have a whole house to refit so that's their loss and I will look elsewhere for my lights.”

Helpful Report

Posted 6 years ago

Valuelights is rated 4.7 based on 5,252 reviews