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Valuelights Reviews

4.7 Rating 5,252 Reviews

93 %

of reviewers recommend Valuelights

Company Reviews

Product Reviews

4.7

Based on 5,252 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01618376095

Email:

phillip.curry@lseretailgroup.co.uk

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Valuelights 5 star review on 2nd December 2019

Sarah-Ellen Moxon

Valuelights 3 star review on 2nd December 2019

Valuelights 5 star review on 1st December 2019

Valuelights 5 star review on 30th November 2019

Valuelights 5 star review on 3rd November 2019

Valuelights 5 star review on 29th October 2019

Valuelights 5 star review on 13th October 2019

86

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not great... ordered last Monday, told would be delivered that Thursday it’s now the next Thursday on and still have not received my order due to an admin error on their side between them and Hermes. No one bothered contacting me to let me know or update me, had to ring 4 times to eventually be told they would need to send another order as it is impossible to get in touch with the Hermes driver who has my order as they can only email Hermes customer service. Not great service I have received, no one seemed to want to be proactive in dealing with my issue to resolve it and still waiting for order to come tomorrow, fingers crossed it does this time!”

Posted 4 years ago

Thank you for your review. We are truly sorry to hear of the issues you have had with regards to your delivery. We can see from our records that this has been dispatched again to you with delivery scheduled for Friday.

Posted 4 years ago

“The bedside lights look good … but the glass tube does not fit well and has sharp edges on it's base and the built-in dimmers don't appear to dim LED bulbs (tried 4 types - including those recommended on the webpage). To be fair to Value Lights, they have refunded the cost of the bulbs and delivery was on time - but perhaps they should test the claims they make or infer in their web pages.”

Posted 4 years ago

“Bottom part of wooden stand split and broken. Had to cut off 50mm and re-drill fixing hole to stand.Not very happy.”

Posted 4 years ago

We are sorry to hear that you are having issues with your purchase. Please contact our customer services who will be happy to resolve this for you. customerservice@valuelights.co.uk

Posted 4 years ago

“It wasn't a problem I had to attach each leaf to the branches of my new light (it was cheap) but the problem was the holes in the leaves didn't match up to the holes in the branches so I had to give up on the supplied pins and resort to wire. It took many hours and made my fingers very sore. I certainly wouldn't order from them again!”

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 4 years ago

“Happy with the stand, but didn't expect the shade to come in flimsy kit form. Have thrown it away already and bought a replacement from IKEA.”

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

“I’m giving a poor rating because of the product but I cannot fault the customer service. I ordered two lampshades, both arrived out of shape. A replacement was sent very quickly but all three were all different shapes and no good as they were for the same room. I tried a shade and it was just as well as it didn’t hang correctly and made the bulb hang to one side. I’m very unhappy as I loved the style so have returned them. The customer service team were very good and cannot fault whatsoever and would use them again but I will check the material first before ordering.”

Posted 4 years ago

Hi We are sorry you was not happy with your purchase from us and thank you for your kind feedback for our customer service team.

Posted 4 years ago

“Bit disappointed with my velvet bedside lamps, lamp based are wobbly, and not very sturdy at all, not sure they’ll last long. Lamp shades were flat packed and creased ..”

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

“This isn’t down to value lights, however they should reconsider using awful Hermes to deliver their items.”

Posted 4 years ago

Thank you so much for your review. We really appreciate you taking the time to share your experience with us and have noted your comments regarding the courier Kind Regards Value Lights

Posted 4 years ago

“Not helpful, Valuelights sent out an email offering £1 bulbs if purchased with a light..... AFTER I’ve bought the lamp! When I queried this Valuelights weren’t helpful and actually suggested I sent the lamp back (paying postage) and bought it again (paying more postage!!!) to get the offer on the bulbs. Most unsatisfactory way to look after customers. The only good thing they did was answer my emails promptly.”

Posted 4 years ago

Thank you for your feedback and please accept our apologies. We will look into this further and get back to you very soon.

Posted 4 years ago

“Rather dissapointed with all of my purchases if I'm honest. I bought two ceiling lamp shades, both of which you have to assemble yourself, which I don't have an issue with, I just wish I'd known as for the price I paid I probably would have gone else where, paid less and not had to self assemble (yes slightly lazy). However the most disappointing issue was that both panels of the light shades were covered in brown glue and as the light shade material is grey, it's not a great look. Overall I probably won't be purchasing again from value lights just because the quality you get for the price you pay just isn't good enough.”

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 4 years ago

“Received these items last week. The only thing that we are happy with are the bulbs - so far. With the actual light stand, no matter how many times we play with the parts that screw together it is so wonky! The lampshades are awful, it may have said on the site that you make these yourself but I didn't see this. You Velcro them yourself and with the line they look so cheap (I've seen better in primark). There are glue lines on the edges meaning there's a yellow/orange tinge on them. And on one of them the Velcro is actually coming off. Not even worth attempting to resell these items. So a loss of money there as we are going to have to replace them.”

Posted 4 years ago

Our apologies for your item being faulty. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 4 years ago

“Customer services rubbish Lamp shade was bettered. Asked for replacement was told out of stock asked for another colour Got no reply Asked again and they sent out the wrong thing”

Posted 4 years ago

We are sorry to hear the problems you have experienced with your purchase from us. We will look into this further and get back to you very soon.

Posted 4 years ago

“Not very happy at all with the self assembly Velcro lampshades that came with my lamps. It makes the lamps look cheap and the finish is terrible. I will need to buy new shades for these lamps.”

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 4 years ago

“Paid for next day delivery. Received delivery four days later. Contacted customer services to refund my delivery cost and have so far been ignored. Not impressed.”

Posted 4 years ago

Please accept our apologies, we will look into this further to resolve for you.

Posted 4 years ago

“Cheap lamps and they look cheap. You need to assemble them, so by the time you unpack and assemble, you don't really feel like doing it again and send them back. Will never again order cheap lamps. You can see the bulb trough the shade - not a good look. Two small pieces broke when assembling... Not impressed at all.”

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 4 years ago

“The lights I received were lovely, but I’ve not received the full order and I’ve sent 3 emails now, all I get are emails trying to show me new offers! I’ll have my original order first please!”

Posted 5 years ago

Sincere apologise for not receiving your full order. this matter will be looked into as a matter of urgency Kind Regards Value Lights

Posted 5 years ago

“Ordered a bubble lamp and was sent a cloud lamp shade. Called to inform of this mistake, was asked to return lamp shade and that bubble lamp would be sent out. Then had email telling me bubble lamp no longer available. I now have a lampshade I didn't want and no bubble lamp that I did want!”

Posted 5 years ago

We are sorry for any confusion caused. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 5 years ago

“The light is great for the price, however the lamp arrived dented in multiple places from the journey (possibly the metal frame hit against it?). I would appreciate a replacement shade.”

Posted 5 years ago

Our apologies for your item arriving damaged. We will resolve this for you today.

Posted 5 years ago

“I got my lights been in contact with value lights to ask for refund as they are not what i wanted ,they passed me off to amazon amazon says it is them what should give me credit not them.STILL WAITING NOT GOOD EH”

Posted 5 years ago

Please accept our sincere apologies, we are rather confused as to why you was asked to contact Amazon and this will be looked into further. We will contact you direct to resolve this for you.

Posted 5 years ago

“Products good quality & very good value. Took 1 week to arrive despite being on a 48 hour delivery. I did have cause to phone the customer service department who were very unhelpful and didn't seem to have a customer first approach to service. A very disappointing response.”

Posted 5 years ago

We are very sorry to hear the issues you had with your delivery and our customer service. We will look into this further as it is not our normal practice.

Posted 5 years ago

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Valuelights is rated 4.7 based on 5,252 reviews