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Valuelights Reviews

4.7 Rating 5,253 Reviews

93 %

of reviewers recommend Valuelights

Company Reviews

Product Reviews

4.7

Based on 5,253 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01618376095

Email:

phillip.curry@lseretailgroup.co.uk

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Valuelights 5 star review on 2nd December 2019

Sarah-Ellen Moxon

Valuelights 3 star review on 2nd December 2019

Valuelights 5 star review on 1st December 2019

Valuelights 5 star review on 30th November 2019

Valuelights 5 star review on 3rd November 2019

Valuelights 5 star review on 29th October 2019

Valuelights 5 star review on 13th October 2019

86

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the DuBose copper floor lamp with navy and gold shade via your web site, however the shade that I received was 450mm diameter with metal rims which is far to heavy and therefore the lamp would not stand up so I had to purchase a smaller shade at 350mm with plastic rims to be able to use the item. The base had minimal damage and the material covering was rolled back and at first we thought that was why it wouldn't stand upright.”

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 5 years ago

“Sorry. The light has not been put in place yet. But looks very nice and I am sure it will be fine.”

Posted 5 years ago

Thank you so much for your review. We really appreciate you taking the time to share your experience with us Kind Regards Value Lights

Posted 5 years ago

“Previously had good experiences with them”

Posted 5 years ago

Our apologies for your item arriving damaged. Please contact our Customer service team who will be more than happy to resolve this for you customerservice@valuelight.co.uk

Posted 5 years ago

“Stunning light, but needs. To higher to be able to read comfortably, I enquired about an extra pole but they said there was none,”

Posted 5 years ago

Thank you so much for your review. We really appreciate you taking the time to share your experience with us and sorry we were not able to help further with additional parts Regards Value Lights

Posted 5 years ago

“lights were good value but bought bulbs as prompted at the same time. but turned out really expensive compared to other sites. dont buy the bulbs. i have paid £5 each. just bought 10 off ebay for £8!!! feel ripped off.”

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 5 years ago

“The lights I ordered were delivered on time with no problem. Unfortunately the bulbs never arrived at all and I struggled to get a refund.”

Posted 5 years ago

Our apologies, we will look into this further for you.

Posted 5 years ago

“Not as I expected, more cream than white plus expected it to be plastic and have a fitting. Not very impressed but it’ll do for now.”

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 5 years ago

“Despatched wrong colour shade, was offered a refund but declined and kept shade sent. The legs of lamp were copper (coloured) not real copper and the screws which connected legs together did not fit properly and ended up super glueing them together. So all told not a happy experience.”

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 5 years ago

“The light is just ok for the money you pay however the one we received had a fault where you can’t fit one of the parts coming out of the cage as it was damaged we dont know if we can make it work yet. It is so frustrating always receiving defects. ‘Value’ shouldn’t mean it is faulty. Disappointing having the hassle of sorting something out again. Also no instructions. I know it is quite basic to sort out the packing was poor too.”

Posted 5 years ago

We are sorry to hear the problems you have experienced with your purchase from us. Please contact our customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 5 years ago

“The order arrived quickly and was as described however stars lost for poor customer service. My husband broke the glass lamp cover when trying to secure it with the screws. I rang the customer service line and spoke to someone who said that she would check if there was a spare lamp in stock and ring me back, this has never happened. I work full time in a busy job so dont have toime to keep chasing this so will just leave it but disappointed that my call was not followed up.”

Posted 5 years ago

Our apologies for our customer service agent not getting back to you. We will look into this further and resolve this for you.

Posted 5 years ago

We have now arranged for a replacement to be sent to you for delivery Monday 4th February. Once again our apologies for the inconvenience caused.

Posted 5 years ago

“had issues with customer service not wanting to let me use a discount code that they had sent to me”

Posted 5 years ago

Our apologies,we will look into this further and get back to you very soon.

Posted 5 years ago

“Lampshade arrived quickly, well packaged. The shade was smaller than expected, however can’t complain at the price.”

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 5 years ago

“Absolutely love my new lamp however the lampshade arrived damaged (creased) but I needed to use it that day so didn’t return it. I have turned the damaged side of the shade to the wall. However, the courier needs to be more careful with packages!? Would have got 5 stars otherwise 😕”

Posted 5 years ago

Our apologies for your item arriving damaged. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 5 years ago

“For the money, the Mayfair outdoor lantern looks nice enough and provides adequate light beside our front door. Before I bought it I phoned Valuelights to ask how the lamp worked... "Did it come on at dusk and go off at dawn or only light when the PIR sensor detects movement?" The gentleman I spoke to told me it was a dawn to dusk lamp. Wrong. It isn't on all the hours of darkness, although I haven't yet worked out what does turn it on as it seems to illuminate quite randomly - as well as when someone approaches it. I not going to send it back, although I might replace it wjth what I really wanted in due course.”

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 5 years ago

“Delighted with my order and the price and the speed of the delivery. My only problem was with the company who delivered the lamp. The full address was not put on the package and the driver called me up in work to ask what number I lived at. I was puzzled by this and assumed they were delivering to my home address, so I gave that number. Not so, they delivered to the road of my work address and just left the box on the doorstep of somebody's house. Fortunately the lady got in touch with the company and they sent me an email telling me where it had been delivered and I had to go and collect.”

Posted 5 years ago

Our apologies with the issues of you had with your delivery. We will look into this further with the carrier.

Posted 5 years ago

“great product I bought 3 sadly It was promised next day and took 5 days to arrive”

Posted 5 years ago

Our apologies for the delay with your delivery, we will look into this further.

Posted 5 years ago

“Good price for items compared to other online retailers, although my light was broken when received. It was a ceramic light and there wasn't enough packaging on top, and nothing on the box to indicate to the courier that it was a fragile item. They were quick to respond to my issue so hopefully there will be no problems with the replacement item..”

Posted 5 years ago

Our apologies for your item arriving damaged.

Posted 5 years ago

“I ordered a grey wooden standing lamp with shelves, the delivery was fast even though it was New Years but the product was broken when it arrived. I was able to salvage it with super glue but it’s not what you expect when buying new.”

Posted 5 years ago

Our apologies for your item arriving damaged. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 5 years ago

“I was a bit disappointed , they are really small and flimsy , I guess I shouldn’t have expected much for the price.”

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 5 years ago

“They work fine not the smartest looking lamps bit cheap looking.”

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 5 years ago

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Valuelights is rated 4.7 based on 5,253 reviews