Vansdirect Ltd Reviews

Name: Vansdirect Ltd
Address: Unit 6 The Courtyard Imperial Park, Newport
Rating: 4.36

4.4 Rating 280 Reviews

83 %

of reviewers recommend Vansdirect Ltd

Company Reviews

Questions

Metrics

4.4

Based on 280 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

0800 169 6995

Email:

nathan.flint@vansdirect.co.uk

Location:

Unit 6 The Courtyard Imperial Park
Newport
NP10 8UL

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Vansdirect Ltd 5 star review on 7th March 2017

Mr Colin Newbery

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Van supplied on time. However, six months down the line, the van had a puncture and when calling out Green Flag we discovered the wrong locking wheel nut key had been supplied. This meant the tyre could not be changed at the roadside and had to be recovered to a garage, where the wheel locking nut had to be removed with specialist tools. The result being the van was off the road for two working days, we had the expense of the garage and downtime. Spoke to Vans Direct who have denied all responsibility and said we should have spoken to the dealership who supplied the vehicle. We pointed out the vehicle was supplied by Vans Direct but they are not interested in contributing towards the cost we have incurred. We have bought a few vans from Vans Direct before but rest assured we will not buy from them again. Like dealing with a used car sales lot.”

Helpful Report

Posted 8 years ago

Hi Fiona, we are disappointed to learn that you did not use the manufacturer's appointed breakdown provider who would have been able to assist with locking wheel nut issues. We appreciate that you have incurred costs - we suggest that you contact Green Flag in relation to this. Thank you

Posted 8 years ago

“Fantastic service from start to finish. Salesman gave excellent advice and knew their stuff. Customer care outstanding keeping me informed and updated throughout the process. After sales contact to ensure I was happy.. definately use them again and wold highly recommend them”

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Posted 8 years ago

“Excellent service from start to delivery. Would highly recommend.”

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Posted 8 years ago

“After my last van wheeled it's last, I thought all was lost until the guys of Vansdirect helped me have a new van in no time at all. Fantastic company”

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Posted 8 years ago

“after a friendly knowledgeable initial conversation with the salesman, I had all the stages signposted and am now the proud owner of my new van. cheers”

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Posted 8 years ago

“Great service, fast delivery, awesome price! The sales guy was a legend - sorted me out perfectly.”

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Posted 8 years ago

“Vansdirect were recommended to me by a mate and they did not disappoint. I had a great discount on my van and was blown away by the service from beginning to end, very professional staff that answered my many questions without hesitation. I had delivery within a week from placing the order and I'm over the moon with it. I will certainly be recommending Vansdirect.”

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Posted 8 years ago

“Thank you Jamie, I love my new van. Never thought you'd get it to me in five days but you did. Great work !!!!!”

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Posted 8 years ago

“Sales person was very honest and up front, spoke to other companies and each one had costs they didn't tell me about until the last minute, Van arrived on time, great service.”

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Posted 8 years ago

“Really delighted with our new Van, excellent Customer Services and also the best prices around by far. Will definitely recommend Vansdirect.”

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Posted 8 years ago

“Great price, speedy delivery and knowledgeable sales people.”

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Posted 8 years ago

“Everything! They keep the V5 so you can't sell it easily and you won't get it for a year! The small print says the vans can be pre-registered mine turned up late from a muddy airfield with manufacturers stickers all over it! As for the finance don't try and settle early you will be charged for the full term including interest less a small discount (2%) They don't mention this important detail, but it's hidden in the small print. There is something very suspicious of the way they arrange finance and sell it, mine for HP via BNP Paribas - for which I've no doubt they get a commission. I believe their credit licence should be revoked and I am making such representations to the relevant authorities.”

Helpful Report

Posted 8 years ago

We thank you for bringing this to our attention, as per our discussions we are currently working on a resolution to the concerns you have raised. Thank you.

Posted 8 years ago

“Van purchased in Feb, Any idea when it will arrive ? Calls not returned and phone line constantly on answerphone, unable to contact...............................”

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Posted 8 years ago

“Really good advice about finance options. Ordered the van, it was in stock, and was delivered when they said it would be. It was a good deal, and the service was excellent. Would highly recommend them.”

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Posted 8 years ago

“Very professional from start to finish - highly recommended.”

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Posted 8 years ago

“Got a brand new van at a cheaper price than anywhere else. Process was simple, van delivered to my door, on time - as I was told. Thanks for your help, will definitely be back in the future.”

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Posted 8 years ago

“Took my deposit and refused to give it back truly dreadful experience”

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Posted 8 years ago

“although the service on providing the van was good I have had to mark down because we have still not received the V5 documents. If for any reason we are stop by the police we have no registration documents to prove ownership.”

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Posted 8 years ago

“Bought a van from you last year great service, bought another this year and had chiller fitted , paid for in full , when am I going to get it ? Had no contact from yourselves and no log book . Van purchased in march”

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Posted 8 years ago

“Great van and great service”

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Posted 8 years ago

Vansdirect Ltd is rated 4.4 based on 280 reviews