Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,118 Reviews

90 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,118 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is a great service! The only thing I didn't love was that you have to reserve and than you will receive the specific address.”

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Posted 7 months ago

“I was thinking there would be a backstore somewhere hidden to store our luggage, but it was stored at the back of the location visible for anyone.... But people where very nice and it has been easy and convenient. 5 minutes from the Port Authority bus stop.”

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Posted 7 months ago

“I used Vertoe to book a place to leave my bags in New York during the day. It was easy to use and the site I booked kept the suitcases safely.”

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Posted 7 months ago

“Very convenient and friendly.”

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Posted 7 months ago

“staff was friendly. Every thing as expected”

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Posted 7 months ago

“Allowed us to take our 3 grandsons out and about in Seattle without being weighed down with luggage.”

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Posted 8 months ago

“i'm glad there are many spots to put my big and heavy luggage easily during the trip.”

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Posted 8 months ago

“Easy to find the location. Staff were quick to get our luggage.”

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Posted 8 months ago

“Great service for a fair value! So practical and easy to use!”

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Posted 8 months ago

“Everything was as expected. Very quick both in leaving luggage and retrieving it.”

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Posted 8 months ago

“The drop off was so easy. Initially tried another company who made things way more complicated and canceled during the transaction and Vertoe was way easier. Will use again for sure.”

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Posted 8 months ago

“Worked great”

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Posted 9 months ago

“Pretty seamless process. Would use again”

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Posted 9 months ago

“Everything worked well. The booking was easy, the pick-up/drop-off worked without problems.”

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Posted 9 months ago

“This is the best place till i saw language stor ,, they ar very friendly and helpful. I love it”

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Posted 9 months ago

“Used their services for 5 days. My backpack was kept safe & not tampered with. Vertoe was a savior in a pinch. Originally, planned on using their competitor, Bounce, because their reviews were better. But, Bounce's website & app sucks. It freezed & wouldn't let me make a reservation. I was able to make a reservation on Vertoe on the 1st attempt.”

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Posted 9 months ago

“Excellent place to leave our luggage safely. Cheap price and staff excellent in several languages making the communication easier. Would recommend!”

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Posted 9 months ago

“Great service. Easy to drop luggage off and pick back up. We left luggage there in NYC and spent the day sightseeing before an evening flight.”

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Posted 9 months ago

“I booked my heavy luggage in for storage and when I arrived in a cab the shop was closed. He didn't arrive for nearly half an hour. When I said I needed to collect my luggage half an hour earlier than I had stipulated on the form to get to the airport he said it was not possible. I had to find another luggage storage facility. The whole episode was very disappointing and inconvenient.”

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Posted 9 months ago

Thank you for taking the time to share your experience with us, Michele. We apologize for the unsatisfactory experience you had while booking your luggage with us. It is disheartening to know that you had to find another storage facility. Is there anything we can do to make it up to you? We would like to make it up to you as we strive to provide a service that our customers can always trust. We value customer feedback and it helps us grow and improve our service. Please do email us at support@vertoe.com for us to make it right.

Posted 9 months ago

“It was easy, the concierge was very nice and helpful. She showed us where to put the luggage and locked the door. I felt the luggage was safe.”

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Posted 9 months ago

Vertoe is rated 4.6 based on 5,118 reviews