Vertoe Reviews

Name: Vertoe
Rating: 4.56

4.6 Rating 5,121 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,121 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a terrible experience. Don’t waste your time like I did. Walked to the place only to be told “Who do that? What they charge? I’ll do it for less.” Really?! I have a shoulder injury I’m recovering from and having to carry my bag all over may well have set the healing process back. Thanks for nothing but stress. I contact the company, they said they’d get back to me...they did only to ask for a review! I’ll take it up with my bank for the refund, since I doubt this company will even reply back to me. Beware! Make other arrangements, this seriously impacted my trip.”

Helpful Report

Posted 6 years ago

Hi Kelly, I'm sorry for your experience. We did reply to your initial email. I saw you contacted again on a separate email address, so perhaps you were looking there for our reply? Regardless, this is not the experience we would hope for our customers, and we will speak to the owner to make sure all staff are properly informed. We have issued you a refund for your booking. Best, -Emily

Posted 6 years ago

“I was looking for a place to store my bags near station Lionel grouxl in Montreal. I was sent a good hour away from my destination. I wouldn’t use this again. It costed me more time than money.”

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Posted 6 years ago

“The entire process was easy, hassle free, and a great value. I'll definitely use again.”

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Posted 6 years ago

“Really easy to use and close to where we stayed and the tube. Great and convenient!”

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Posted 6 years ago

“I was very pleased with the very friendly and welcoming environment as well as phenomenal customer service ...Thank you”

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Posted 6 years ago

“La seule inquiétude, c'est que lorsqu'on réserve on ne connaît pas l'adresse où on pourra laisser nos bagages. J'aurais aimé connaître et choisir mon lieu de dépôt des bagages avant de payer et réserver. De plus, le commis à la pharmacie ne connaissait pas l'existence de votre comptoir...2e source de stress pour moi, j'avais payé pour un service qui n'existait pas ??? Finalement, il m'a dit d'aller voir au petit comptoir un peu plus loin et c'était vous mais ouf !!!Informez tout le personnel de la pharmacie de votre service. Merci.”

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Posted 6 years ago

“Website is very convenient, easy to find a location. Prices are decent. Perfect when hotel is not offering bell services because of covid. The location was close to transportation, however was in a sketchy part of the city and the clientele of the convenience store was not the best.”

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Posted 6 years ago

“Very friendly staff. Easy to find and would highly recommend to anyone”

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Posted 6 years ago

“I was able to drop off my bags instead of lugging them around while site seeing. Pricing was very reasonable. I will def be using this service again.”

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Posted 6 years ago

“Very convenient and helpful”

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Posted 6 years ago

“Fast, Efficient, friendly and seamless service”

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Posted 6 years ago

“My trip was cancelled, Cancelling The luggage service was impossible, I sent multiple emails, even contacted the luggage place just to find out they are unable to cancel since reservation was made through this service. Very unhappy.”

Helpful Report

Posted 6 years ago

Hi Beata, I'm sorry to hear your trip was cancelled and we would be happy to issue you a refund. It sounded like you may have contacted our store partner directly, who is not capable of issuing of refunds themselves. Please reach out to support@vertoe.com to handle refund matters. Thank you, -Emily

Posted 6 years ago

“Very nice customer service.”

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Posted 6 years ago

“I'd like to say a big thank you to the super helpful staff at Mailboxes and Co on Wilton Road, London for all their support.”

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Posted 6 years ago

“The service we got from Vertoe was amazing , and so affordable.We had no where to leave our bags whilst we waited for our flight when we found vertoe the whole service was a 10.”

Helpful Report

Posted 6 years ago

“Booked online, everything paid for, show up in the middle of Los Angeles with three big heavy bags and the location that we paid for and paid for transportation to was apparently closed. I called the phone number that was provided in confirmation and the guy was completely unhelpful - just said they were closed and didn’t know how I managed to book it. Ended up having to trudge through LA for 6 hours with a suitcase and two huge bags. Terrible experience, very unprofessional.”

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Posted 6 years ago

“Super, we was very satisfied.”

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Posted 6 years ago

“Very convenient location, in the heart of downtown Nashville! The owner didn't seem too familiar with the process, maybe new to the program, but my luggage was tagged and safe in the bag of the store! Will use Vertoe again!”

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Posted 6 years ago

“Easy and great service!”

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Posted 6 years ago

“Quick, easy and very trustful. Great service if you want to leave your luggage somewhere for the day. Highly recommended !”

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Posted 6 years ago

Vertoe is rated 4.6 based on 5,121 reviews