Vertoe Reviews

Name: Vertoe
Rating: 4.56

4.6 Rating 5,120 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t make it,,,, next yime1”

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Posted 7 years ago

“Everything worked well!”

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Posted 7 years ago

“very confort service. I will use agian.”

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Posted 7 years ago

“This was so easy and the people were super helpful and friendly!”

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Posted 7 years ago

“I had never used a service like this before and was happily surprised by how simple and easy it was!”

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Posted 7 years ago

“Super convenient”

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Posted 7 years ago

“Great experience. We dont have any problems with the luggage”

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Posted 7 years ago

“Booking my luggage storage was easy on line. It is convenient to Penn Station.”

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Posted 7 years ago

“Easy to use and very friendly!”

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Posted 7 years ago

“This is such a great idea and service. We had passes to the White House on our last day in DC and nothing to do with our bags because our hotel was in Rockport. We rode the metro in and stored bags, saw the White House and toured until time to pick up our bags. We also ate lunch at the deli which stored our bags. It was delicious.”

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Posted 7 years ago

“Very convenient and fast !”

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Posted 7 years ago

“As 1 as they don’t have a zero. The ad listed “Near Union Station in Washington”. If a 15 minute walk to an insure spot meets that criteria then I suppose. No security, no request for identification when picking up, door to storage was unlocked. I left and came back as it wasn’t secure. This 2nd rate company still charged half. Skip this.”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“It was a good and clean shop. The person was very helpful. It just took few mins to keep and pickup our luggage. Tags were provided. So it is safe. Very convenient location!! Will definitely use in future?.”

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Posted 7 years ago

“Everything worked fine!”

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Posted 7 years ago

“Simple and efficient”

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Posted 7 years ago

“My first time using Vertoe, and everything worked great! Fantastic service for when you want to park your suitcase in a safe place for a few hours.”

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Posted 7 years ago

“This person has very poor security in the area where bags are stored. Both when I dropped my bag off and when I picked it up, I had free range of the dirty floor space inside the storage closet. There were shelves of restaurant and cleaning supplies all over. It was hard to tell what was "securely" stored there and what was general deli supply. No one is watching the closet. When I returned to get my bag, I just walked in and grabbed it. I was in a hurry and thought it would be helpful if I just grabbed it and let him know as I walked out. Apparently, there was another person ahead of me, waiting in line behind some kids who wanted ice-cream. All employees were serving deli customers and no one was dealing with the stored bags. To be clear, when i dropped my bag off, he told me to go in the closet and put my bag anywhere. So I figured that was policy; that customers have freedom to go in the closet. He never explained to me what, if any, security policy he had for picking up bags; only that I would need the photo as receipt.”

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Posted 7 years ago

“The process was streamlined and very easy to use.”

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Posted 7 years ago

“It was really great to find out such a service exists because I often arrive at a new city hours before I can check in to my accommodations, so in the past I'd have to lug my bags around everywhere. One major concern for the location I used was they did not check my ID or ask for my booking number when I went back to get my bags--I could have been anyone taking that luggage. I also found it disturbing that my bags were just left out on the floor of this sketchy convenience store and not at all secured or even out of site of their customers.”

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Posted 7 years ago

Vertoe is rated 4.6 based on 5,120 reviews