Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,721 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well, what can I say, useless piece of sh*** website overall. I bought nike lunarglide 6 on this website for £51 pounds, everything went through as normal, but then I got a message next morning that this item is no longer available and when it comes to stock they will automatically send me it. Then I chatted to couple people from the company on which they apologised and said the money will probably be refunded to my account, however as far as I know the pair of shoes that I ordered is still on the website and it says is in stock, this time is £67 pounds. Like what the hell 'VERY', thanks for wasting my time. Wouldn't recommend this poorly organised company to anyone. Giving loads of different information, that makes no sense. SSSSSSSSSSSSShi***********”

Helpful Report

Posted 10 years ago

“We purchased a fridge freezer through Very last year on a 0% buy now pay in a year scheme. It was just over £200. We were led to believe that on month 11 of the scheme we would receive a reminder that the balance would be due to avoid going onto a repayment scheme instead. We received no reminder at all and in fact remembered ourselves but were just ONE DAY late with the balance payment. As a result Very added an extra £100 to the bill...! Customer service were useless and not interested at all and so we have paid the balance and will NEVER use them again. Please beware that you will not receive a notification and that instead this company actually intend to allow a default so they can make money on roughly 40% APR by not reminding anyone of their upcoming due date. No better than loan sharks....”

Helpful Report

Posted 10 years ago

“The worst customer service I have ever had the misfortune of having to deal with. I have been lied to on numerous ocassions and still waiting for a refund. VERY poor customer service..”

Helpful Report

Posted 10 years ago

“My horrible experience ordered a smartphone was given the delivery date 1st April. Took a day of work waited to 9Pm no one came to deliver at all. Next day item arrived early in the morning the phone came with a couple defects phoned up to very 5-6 times asking for a replacement unit each customer service staff on the phone was rude told me to deal with the phone manufacturer for a replacement. Going direct to my bank to request a full refund not going to waste any more my time dealing with bunch of cowboys.”

Helpful Report

Posted 10 years ago

“Disgusted. I ordered 7 items, all for deliver on the same day. The website claimed that they could be delivered on Apr 1st. However a week later I got a call requesting me to book a delivery slot for 1 of the items. Then another call for another item... I confirmed slots for all 7 items, all at the same time on the same day. Then for each day for a whole week prior to the deliver I got text messages for my items saying that they were ready to have a delivery slot booked but no slot had yet been booked. EVERY DAY for 5 days I called them to confirm and every single time a different person told me that the system was incorrect in sending out the text messages because all 7 of my orders were definately booked for Apr 1st and had timeslots confirmed so they would definately arrive on that day.... Then on Mar 31st, the day before I was expecting delivery I called them again, just to be sure... and was told that only one item had a delivery slot booked and it would arrive on the 1st but the others were not available for delivery for at least another 2 weeks. So we're sleeping on the floor for 2 weeks.”

Helpful Report

Posted 10 years ago

“Worst customer services I have ever known, they are not interested when you phone up about queries, service in fact everything. As for the next day delivery thats a joke, £3.95 and they never deliver, but thats down to the cowboy couriers Yodel that they use. If you see something you fancy buying from Very, think again and try and purchase from some where else.”

Helpful Report

Posted 10 years ago

“Do not buy from this company, very rude customer service, terrible delivery. when you contact them they are just not interested. We phoned to cancel our order as we waited so long for it to arrive (never did arrive) and they said we can't cancel and they charged us for it!! disgusting company. Avoid at all costs.”

Helpful Report

Posted 10 years ago

“Ordered something for next day delivery, got charged but item never arrived. Three weeks later still chasing my refund and customer services don't want to know. Worst big online shopping firm I have dealt with. If a high Street shop did this you it would close down.”

Helpful Report

Posted 10 years ago

“Possibly the worst customer service ever... Avoid this company!”

Helpful Report

Posted 10 years ago

“Delivered only 1 parcel of 2 and still waiting for the second one over a week”

Helpful Report

Posted 10 years ago

“Sold as seen day light robbery dont buy from this company”

Helpful Report

Posted 10 years ago

“Order delivered to incorrect address. Approx 1.5miles away. When I contacted very they stated that this was their policy. If no one at home of time of delivery they deliver to neighbour. I live in a semidetached house. 1.5 miles away is not a neighbour. Package had a substantial value of goods. Thank goodness for honest people and small villages as I did get the package eventually. However very did state that they would not take responsibility for anything. The customer service team were rude and unprofessional.”

Helpful Report

Posted 10 years ago

“I opened an account and ordered a laptop. Very then closed the account without even attempting to contact me. I then had to ring them to get the account and order reinstated. I will not buy from them again. Avoid !!!!”

Helpful Report

Posted 10 years ago

“Absolutely disgusted with this company taking 2 payments instead one 1”

Helpful Report

Posted 11 years ago

“Disgusting customer service!”

Helpful Report

Posted 11 years ago

“This company should be shut down !!!! I orderes a complete desktop computer for my wife in november 2014 for her work on a buy now pay later and just a monitor turned up :( i phoned them and they said they will investigate and contact me within 24hrs but didnt, so i called again and was told to wait a week and will get a call back ! Nobody called so i contacted again and they said they were sending replacment wait two weeks but i had nothing so i phoned them again and was told they were investigating them matter, so i said cancel it and they said they will send a courier out to collect ....2 months gone by now and no courier so i called them again shouting down the phone cancel my account and get your item... £45.00 in phone calls and over 20 email over 3 months later we have got a computer now from pc world and is excellent :) but its nearly march now 2015 and i still have an open account with statment coming through and nothing to show as they will not close !!!! What a sick and twisted company !!!! I hope they collapse !!!! Very.co.uk i hate you soooo much you have caused me and my wife so much hassle !!!! Trading standard please protect us from these big, do what ever you want companies”

Helpful Report

Posted 11 years ago

“Disgusting company and customer service! Bought a games console for my sons Xmas, when opened it was faulty. After contacting very was told they will not accept the return and replace it as it's not there problem and infact the manufacturers. Avoid at all costs!!!”

Helpful Report

Posted 11 years ago

“Bad customer service. Missing part of a bed , so unable to put it together. Told can deliver another full bed on Wednesday when we are at work and taken today off for delivery. Offered us a 15% disc which does not cover the delivery cost we have already paid for.spoken to 4 different people with no joy and 3 hours on my telphone being charged for the call. We will never order from this company again.shocking service”

Helpful Report

Posted 11 years ago

“Terrible customer service! I ordered a baby rocker which was due to arrive 2 weeks after placing the order, however when it failed to arrive I rang Very, only to be informed that the order had been cancelled as the item was damaged when collected from warehouse! No body bothered to let us know that or send a replacement despite them keeping our payment of £79. When I asked them to send another they said I would have to cancel the cancelled item! And wait 5 days for a refund before re ordering! I asked to speak to their complaints team who were conveniently unavailable on several occasions and still haven't managed to speak to anyone who can help! DO NOT USE!!”

Helpful Report

Posted 11 years ago

“Awful customer service, I ordered items using collect + however my items went missing, I contacted very only to be told I would have to wait 5 days until they knew where my items were. I never heard back from them. Also early December I ordered something for a gift and told it would be with me within 2 days, I'm still waiting for this product over a month later, all they said was sorry. Stay away from this company.”

Helpful Report

Posted 11 years ago

Very is rated 1.7 based on 1,721 reviews