Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,721 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wouldn't even rate very 1star! Terrible service. Bought a treadmill in feb2017,paid £250 in full! It arrived broken! They collected the treadmill and I'm still waiting for the refund and it's now April.”

Helpful Report

Posted 8 years ago

“Disgusting customer service centre, been trying to clear my account for months for them to cancel the direct debits.”

Helpful Report

Posted 8 years ago

“Ordered washing machine paid £277 Told it would be delivered yesterday,took a day off work I called three times to be told it is out for delivery today still waiting 24hrs later to be told after my 4th call of today that it won't be delivered until 24th of May?? Asked for a refund and told nothing they can do until next week?First and last order with very, how bad is there lack of communication?”

Helpful Report

Posted 8 years ago

“Got told the account was buy now pay later. However after 2 months got a letter saying I've missed a payment, despite getting no statements through the post. Ruined my Crestor rating, and customer service didn't let me talk to any one higher up than the person that answered the phone”

Helpful Report

Posted 8 years ago

“Old washing m/ch not collected. Still waiting for refund. Told to ring council.”

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Posted 8 years ago

“I spent £1000 on a MacBook and they sent me 2015 model. When I called to complain that it was. 2 year old model, I told them that when I eventually came to sell it, the resail price is masivly reduced. If I pay £1000 for any electrical product, I expect the latest model. The cistomer service agent could have cared less. They passed my complaint on to the complaint department and told me that someone would call me back writhing 72 hours. 1 week later, no contact. Disgraceful customer care who often hang up on you because they can't be arsed to deal with your problem.”

Helpful Report

Posted 8 years ago

“I ordered £300 worth of clothes for my holiday, I paid for next day Delivery and it hasn't arrived. I go on holiday tommow and still no parcels have been delivered but, my sisters parcel (who ordered separately an after me) came the next day.”

Helpful Report

Posted 8 years ago

“Non Delivery of Goods. Very are now taking their time in doing ANYTHING to assist me. Stated I would need to keep paying for the item due to my credit agreement, even though nothing has been delivered. Had a customer service "how would you rate our customer service" call, and it hung up on me when I started to give them zero. Absolute JOKE of a company as they don't want to help one bit!”

Helpful Report

Posted 8 years ago

“Terrible service. After 5 UNSUCESFULL phone calls to customer service, I had to take shop direct (very) to small claims court and they only sent a cheque when I took it as far as the court. They only then acknowledged my complaint and I received a full refund plus court fee.”

Helpful Report

Posted 8 years ago

“UTTERLY RUBBISH - I have never had worse customer service in my life!!! i ordered goods from very.co.uk and only require a VAT receipt. I have made 9 phone calls today and no one speaks good enough English to understand what a VAT RECEIPT is??!! Really???!!!! AND THEY REALLY DONT WANT TO HELP putting the phone down on you at every opportunity!!! Be warned, VERY.CO.UK are useless do not order from them!. JOKE!!!”

Helpful Report

Posted 8 years ago

“Honestly the worse company to deal with! all contact centres now off shore , have had fraud on my account , can't get anyway one to deal phone put down on me three times , advisor in customer care not care !!! Stay well clear of this company”

Helpful Report

Posted 8 years ago

“Crap service”

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Posted 8 years ago

“I cannot rate this company no stars!!! So I had to be kind and give them a 1. First order with very, they are very quick to take your order and money! I ordered a tv unit and coffee table, both came damaged. I thought maybe I was just unlucky and it was one of those things! No how wrong I was, their communication with their customers and courier service they use,appealing is being kind! Yodel turned up,collected the coffee table but refused to take the tv unit!!! Very tried to blaime me, they said I wanted to keep the item. I have phoned several times, either being put on hold for over twenty minutes or having the phone put down on me. All I want is the tv unit collected!!! How hard is this? I have now arranged another collection bit they decided to turn up on a different day and I was at work! Avoid at all costs!!!”

Helpful Report

Posted 8 years ago

“Published 3 minutes ago I should've have read reviews first I should've have read reviews first. Purchased 2 items totalling nearly £150. One item arrived preceded by a Very notification of despatch, of one item. which I received.. The other for £79.99 didn't arrive. Yodel couldn't be bothered to walk up the stairs or even get in the lift to go up one floor so had to come down after realising no-one had made it to my door. Be careful! Do not trust a delivery driver who hands you a machine to sign unless you have seen them scan the parcel. Apparently 2 parcels were delivered but I only have one. Driver says he delivered 2 but I did t see him scan anything. Very not bothered to speak to me, just sent an email to say what the driver replied. Have insisted the Police be involved and either delivery the item or refund. Hopefully they will now do this rather than delaying further. I've ordered from elsewhere as I don't expect Very to be VERY helpful. Learnt by experience; a costly one. Will never use again and will ensure everyone I know don't either. I suspect this business will be another casualty of the retailer suicide. Remember other big retailers who have had bad press or gone to the wall?”

Helpful Report

Posted 8 years ago

“I bought GHD straighteners in Sept 2016, they stopped working in Feb 2017. Tried to use on line customer service several times but mostly unavailable due to high demand. When i eventually got an advisor, they assured me they would email me my proof of purchase for the manufacturer. 4 days later and still no sign, tried again and again was assured it would be sent. Manged to get through to speak to customer service and the first time, after explaining my story was cut off. I called back and was told by the advisor that the email hadnt even been sent, despite being told twice it had. Was again assured it would be sent but still nothing. So far, have spent over 3 hours on this simple request. ABSOLUTELY LIVID”

Helpful Report

Posted 8 years ago

“I ORDERED TWO SETTEES FROM VERY.THEY DELIVERED ONE ON THE DUE DATE BUT THE DELIVERY MAN HADNT LOADED THE ONE. THEY GAVE ME A DELIVERY DATE BUT ON THAT MORNING THEY PHONED ME TO SAY THEY HAD RIPPED IT AND TO REORDER ANOTHER ONE. A MONTH LATER I HAD A DELIVERY DATE AND ONCE AGAIN THEY PHONED TO SAY IT WAS DAMAGED. I PHONED VERY AND WAS SPOKKEN TO BY A VERY RUDE ADVISOR WHO SAID NO ONE SAID IT WOULD BE DELIVERED TODAY AS THE SETTEE WAS OUT OF STOCK. I REPLIED THAT IT WAS STRANGE BECAUSE I HAD JUST SPOKE TO THE DELIVERY MAN WHO SAID IT WAS ON HIS VAN. TO THIS SHE SLAMMED THE PHONE DOWN ON ME. I PHONED AGAIN ONLY TO HAVE THE PHONE SLAMMED DOWN AGAIN. I PHONED AGAIN AND ASKED TO SPEAK TO A SUPERVISOR . NEEDLESS TO SAY I WAS PUT ON HOLD AND THEN CUT OFF. I HAVE NEVER KNOWN SUCH RUDE UNHELPFUL ADVISORS.THE MANAGEMENT OF VERY WOULD DO WELL TO GET RID OF THIS USELESS STAFF AND EMPLOY SOME DECENT PEOPL WITH MANNERS..”

Helpful Report

Posted 8 years ago

“I order a cot, but it didn't seem very solid, so I rang very got a date for a pick up, stayed in all day didn't pick it up, so back on phone rebooked, took a day off work, still didn't come, back on phone, in the end had to leave it outside. I phone them about five times, they still was charging me late fees, interest. and so on. I would not recommend Very, as soon as this is sorted I'm cancelling it.”

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Posted 8 years ago

“Avoid like the plague. How can they get away with such bad customer service.”

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Posted 8 years ago

“This is the worst company ever! Very should have a warning sign!!! Do not buy anything from them they lie and deceive people!!! You have been warned!! Rather more tether never phone you back”

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Posted 8 years ago

“FFreezer delivered late, with only 3 hours notice from the carrier. Customer Service staff were the most inept I have ever dealt with. I complained & have been passed from pillar to post, with the wrong updates (one related to Apple Airpods!!) to be passed back to the carrier. Please do not do any business with Very as the customer service is a joke.”

Helpful Report

Posted 8 years ago

Very is rated 1.7 based on 1,721 reviews