Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,705 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worse customer service ever. Customer service team located in South Africa. No evidenced training to help customers . Put on hold twice without consulting me, then line goes dead after 8 minutes. Customer service staff have poor English and show no empathy to customers concerns. Head office transferred me to wrong department when asking for the Customer Excellence Team. On actually speaking to someone her name was Mosidi in the South Africa call centre she again put me on hold but did advise and take my mobile number. First bit of good customer service. My complaint is with their choice to deliver through Royal Mail. Who knock and run and can't follow instruction as to where to leave parcels, resulting in paying travel costs to post office and for original delivery. NOT acceptable. If I could rate the customer service below 1 I would, APPAULING is the only word suitable for the lack of customer service. Areas for improvement Make it clear how to complain and give an email option. Train your staff on telephone etiquette and warm handovers. Change your delivery provider !!!!!!!!!! ROYAL MAIL ARE RUBBISH !!!”

Helpful Report

Posted 8 years ago

“avoid!! this company will charge you twice if you need to return an item due to their fault i.e incorrect item sent. Will never shop with them again!”

Helpful Report

Posted 8 years ago

“Avoid! Awful company. I have had a very account for years which I use sometimes: they keep changing their repayment dates to earlier each month and as a result my last payment is registering as a day late, which I was told by the cantankerous and unhelpful woman over the phone will go on my credit history. They can't even stick to one specific date each month like any other normal company, and I'm full sure I'm not the only person that was caught out by this: I'll be paying what's left on that account in the coming weeks and closing it down, possible lodging an official complaint and I'll checking with the consumer's association whether its even legal to keep changing repayment dates.”

Helpful Report

Posted 8 years ago

“the call centre ppl cant even speak gud english i felt like throwin a brick thru my window wen she askd mecto repeat n spell my name n adress about 50 times!! they are a waste of time dont buy from very i got an iphone in feb 2017 n it said ther was an offer for 10% discount on all apple products n that it wud b credited in my account on 1st april it hasnt been so i told them n they made me out to b a liar n said that offer never existed total scammers!!!!!”

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Posted 8 years ago

“I wouldn't even rate very 1star! Terrible service. Bought a treadmill in feb2017,paid £250 in full! It arrived broken! They collected the treadmill and I'm still waiting for the refund and it's now April.”

Helpful Report

Posted 8 years ago

“Disgusting customer service centre, been trying to clear my account for months for them to cancel the direct debits.”

Helpful Report

Posted 8 years ago

“Ordered washing machine paid £277 Told it would be delivered yesterday,took a day off work I called three times to be told it is out for delivery today still waiting 24hrs later to be told after my 4th call of today that it won't be delivered until 24th of May?? Asked for a refund and told nothing they can do until next week?First and last order with very, how bad is there lack of communication?”

Helpful Report

Posted 8 years ago

“Got told the account was buy now pay later. However after 2 months got a letter saying I've missed a payment, despite getting no statements through the post. Ruined my Crestor rating, and customer service didn't let me talk to any one higher up than the person that answered the phone”

Helpful Report

Posted 8 years ago

“Old washing m/ch not collected. Still waiting for refund. Told to ring council.”

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Posted 8 years ago

“I spent £1000 on a MacBook and they sent me 2015 model. When I called to complain that it was. 2 year old model, I told them that when I eventually came to sell it, the resail price is masivly reduced. If I pay £1000 for any electrical product, I expect the latest model. The cistomer service agent could have cared less. They passed my complaint on to the complaint department and told me that someone would call me back writhing 72 hours. 1 week later, no contact. Disgraceful customer care who often hang up on you because they can't be arsed to deal with your problem.”

Helpful Report

Posted 8 years ago

“I ordered £300 worth of clothes for my holiday, I paid for next day Delivery and it hasn't arrived. I go on holiday tommow and still no parcels have been delivered but, my sisters parcel (who ordered separately an after me) came the next day.”

Helpful Report

Posted 8 years ago

“Non Delivery of Goods. Very are now taking their time in doing ANYTHING to assist me. Stated I would need to keep paying for the item due to my credit agreement, even though nothing has been delivered. Had a customer service "how would you rate our customer service" call, and it hung up on me when I started to give them zero. Absolute JOKE of a company as they don't want to help one bit!”

Helpful Report

Posted 8 years ago

“Terrible service. After 5 UNSUCESFULL phone calls to customer service, I had to take shop direct (very) to small claims court and they only sent a cheque when I took it as far as the court. They only then acknowledged my complaint and I received a full refund plus court fee.”

Helpful Report

Posted 8 years ago

“UTTERLY RUBBISH - I have never had worse customer service in my life!!! i ordered goods from very.co.uk and only require a VAT receipt. I have made 9 phone calls today and no one speaks good enough English to understand what a VAT RECEIPT is??!! Really???!!!! AND THEY REALLY DONT WANT TO HELP putting the phone down on you at every opportunity!!! Be warned, VERY.CO.UK are useless do not order from them!. JOKE!!!”

Helpful Report

Posted 8 years ago

“Honestly the worse company to deal with! all contact centres now off shore , have had fraud on my account , can't get anyway one to deal phone put down on me three times , advisor in customer care not care !!! Stay well clear of this company”

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Posted 8 years ago

“Crap service”

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Posted 8 years ago

“I cannot rate this company no stars!!! So I had to be kind and give them a 1. First order with very, they are very quick to take your order and money! I ordered a tv unit and coffee table, both came damaged. I thought maybe I was just unlucky and it was one of those things! No how wrong I was, their communication with their customers and courier service they use,appealing is being kind! Yodel turned up,collected the coffee table but refused to take the tv unit!!! Very tried to blaime me, they said I wanted to keep the item. I have phoned several times, either being put on hold for over twenty minutes or having the phone put down on me. All I want is the tv unit collected!!! How hard is this? I have now arranged another collection bit they decided to turn up on a different day and I was at work! Avoid at all costs!!!”

Helpful Report

Posted 8 years ago

“Published 3 minutes ago I should've have read reviews first I should've have read reviews first. Purchased 2 items totalling nearly £150. One item arrived preceded by a Very notification of despatch, of one item. which I received.. The other for £79.99 didn't arrive. Yodel couldn't be bothered to walk up the stairs or even get in the lift to go up one floor so had to come down after realising no-one had made it to my door. Be careful! Do not trust a delivery driver who hands you a machine to sign unless you have seen them scan the parcel. Apparently 2 parcels were delivered but I only have one. Driver says he delivered 2 but I did t see him scan anything. Very not bothered to speak to me, just sent an email to say what the driver replied. Have insisted the Police be involved and either delivery the item or refund. Hopefully they will now do this rather than delaying further. I've ordered from elsewhere as I don't expect Very to be VERY helpful. Learnt by experience; a costly one. Will never use again and will ensure everyone I know don't either. I suspect this business will be another casualty of the retailer suicide. Remember other big retailers who have had bad press or gone to the wall?”

Helpful Report

Posted 8 years ago

“I bought GHD straighteners in Sept 2016, they stopped working in Feb 2017. Tried to use on line customer service several times but mostly unavailable due to high demand. When i eventually got an advisor, they assured me they would email me my proof of purchase for the manufacturer. 4 days later and still no sign, tried again and again was assured it would be sent. Manged to get through to speak to customer service and the first time, after explaining my story was cut off. I called back and was told by the advisor that the email hadnt even been sent, despite being told twice it had. Was again assured it would be sent but still nothing. So far, have spent over 3 hours on this simple request. ABSOLUTELY LIVID”

Helpful Report

Posted 8 years ago

“I ORDERED TWO SETTEES FROM VERY.THEY DELIVERED ONE ON THE DUE DATE BUT THE DELIVERY MAN HADNT LOADED THE ONE. THEY GAVE ME A DELIVERY DATE BUT ON THAT MORNING THEY PHONED ME TO SAY THEY HAD RIPPED IT AND TO REORDER ANOTHER ONE. A MONTH LATER I HAD A DELIVERY DATE AND ONCE AGAIN THEY PHONED TO SAY IT WAS DAMAGED. I PHONED VERY AND WAS SPOKKEN TO BY A VERY RUDE ADVISOR WHO SAID NO ONE SAID IT WOULD BE DELIVERED TODAY AS THE SETTEE WAS OUT OF STOCK. I REPLIED THAT IT WAS STRANGE BECAUSE I HAD JUST SPOKE TO THE DELIVERY MAN WHO SAID IT WAS ON HIS VAN. TO THIS SHE SLAMMED THE PHONE DOWN ON ME. I PHONED AGAIN ONLY TO HAVE THE PHONE SLAMMED DOWN AGAIN. I PHONED AGAIN AND ASKED TO SPEAK TO A SUPERVISOR . NEEDLESS TO SAY I WAS PUT ON HOLD AND THEN CUT OFF. I HAVE NEVER KNOWN SUCH RUDE UNHELPFUL ADVISORS.THE MANAGEMENT OF VERY WOULD DO WELL TO GET RID OF THIS USELESS STAFF AND EMPLOY SOME DECENT PEOPL WITH MANNERS..”

Helpful Report

Posted 8 years ago

Very is rated 1.7 based on 1,705 reviews