Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,705 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad still charging late payment fees during a PANDEMIC DISGUSTING. I wrote to my local press there milking people.”

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Posted 4 years ago

“I ordered AirPods with very with insurance through them. When my AirPods became faulty I contacted very to arrange delivery for the AirPods to be sent to the manufactory/insurance company. When I sent the AirPods I did not hear from very or received any emails confirmation that my AirPods were delivered or they were processing them. Luckily, I had my recipt and it showed that they had been delivered. When I called very. I did not receive a consistent answer. I was told they had lost them, did not receive them. Eventually they said I would receive a refund. However, I did not receive a refund. I’ve requested to speak to a supervisor or a manager. They said they would call me back but never did once. I had advisor who cut the phone off because they probably did not know what to do. I have sent formal complaint did not receive a response. The customer service is absolutely appalling. Very unreliable, dishonest and unprofessional.”

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Posted 4 years ago

“We bought two settee and the cushions were flat without weeks, we called Very and they sent someone out to look at them. The person looked and could obviously see that one cushion was about 2 inches flatter than the one next to it. He then weighed both the cushions and said as they weigh the same there is nothing wrong 😟 Now the settees have collapsed at the back and the bottom of the sofa has dropped significantly. They are just over 1 year old and will not last another 6 months. 🤬”

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Posted 4 years ago

“My item did not arrived and the customer service is inexistent. There is only a trash robot on their website that dosent answer anything. Dont use this website”

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Posted 4 years ago

“I wouldn't recommend Vary to anyone they have taken my daughter's money and delivery was meant to be 22 January for a Tumble dryer it's now the 15 of February she just given birth to her second child and has to ask family to dry their clothes although my daughter has asked for a refund to go buy one somewhere else they have refused to give her a refund and she is seeking legal advice this is the worst service possible why do you promise a date and then when it don't happen make excuses you have her money and she has nothing you're con men in my opinion this service is totally unacceptable in 7 days time that will be two months she's been waiting give her her money back this is your fault not hers”

Helpful Report

Posted 4 years ago

“An electrical item that stopped working after two weeks, on my first phone call to Very they stated I could return it as it was faulty. Now Very refuse to accept the return, sending me instead to the supplier, who are contacting the manufacturer. The supplier quite rightly state that Very provided the goods so must accept the return! Purchased as a gift for my son after a very difficult year for him and a hospital stay. Very have been less than useless, never again will I purchase from them.”

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Posted 4 years ago

“Can not remove my credit limit and very hard to close account, VERY VERY POOR”

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Posted 4 years ago

“Ordered a TV which arrived damaged, received a refund and put an order in for a replacement second TV also arrived damaged. Now have great difficulty contacting them to arrange a return, call centre says they are currently closed (all day on a Monday?).”

Helpful Report

Posted 4 years ago

“Avoid! It isn't worth the hassle! Terrible company. I don't know how they are even still in business with the terrible customer. Item was ordered and paid for with regular updates stating my order was "on track". Only on checking my account the day before this item was to be shipped did i see that they have cancelled my order, refunded and didn't even bother to inform me that they had done this!! I'm now stuck without an item that I ordered on the FIRST DAY OF PRE-ORDER that will now not be with here. If they had bothered to inform me that they didn't have the stock i could have ordered elsewhere. Waited on the phone to customer service for over an hour for them to just cut me off when they didn't want to confirm their error. This is terrible management and i will ensure I never deal with this company again!!!!”

Helpful Report

Posted 4 years ago

“Horrible, greedy, disgusting company. Not interested in helping anyone. Add interest where they can to try and confuse and mislead. Just so greedy I can’t even comprehend it.”

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Posted 4 years ago

“Impossible to find correct telephone for customer service! Can anyone help?”

Helpful Report

Posted 4 years ago

“Got accepted for a very account had it for a week before ordering soon as I came to order they’ve placed my order an told me it would be here in a couple of days... so comes to the day it’s due to be delivered( had to take time outta work for this) just for me to be sat round waiting then having to phone the company for them to say there sorry they’re shutting my account down with no explanation to why.. this is a very very poorly run company that lacks in common communication with its customers absolute appalling behaviour received by telephone operator just overall experience this company has just wasted my time & money by lying.”

Helpful Report

Posted 4 years ago

“BEWARE Order items at your own risk. Ordered the Prague 3 door wardrobe. A door was damaged on delivery. I contacted customer services to request they send me just a door. They wouldn't send just a door, they demanded I pay for a whole new set of wardrobes again, so I had to pay twice which I couldn't really afford to do just before christmas. After returning the first set of wardrobes, the second set of wardrobes were delivered. AGAIN the door was damaged, completely smashed to pieces. I AGAIN contacted customer services hoping they would send me just the door. Unbelievably I yet again was told to pay for another wardrobe which by the way was out of stock and not available until the end of February. In the mean time I'm stuck with a damaged item. It has taken literally months to order a wardrobe that isn't damaged and a COSTLY one. Why should the customer have to go to the expense of paying for a replacement item AGAIN if it gets damaged in transit. (All I required was they send me just a door) Disgusted with the way the whole situation was dealt with. Something is very wrong with the way they process damaged goods and totally unacceptable the way they treat you through no fault of your own.”

Helpful Report

Posted 4 years ago

“They decline your NON credit account after making a debit card purchase and then advise they are not at liberty to divulge information of why to you. Yet happily take my money and not return it. Shady company!”

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Posted 4 years ago

“I bought a fridge freezer in August. This morning the freezer had stoped working.I called and was in the phone 1 hour 45 minutes to be then cut off after going through three different departments. I started off wanting to get it fixed it’s still under warranty and I took extra cover out.But the way Iv been treated and a full morning been wasted I know want my money back. Appalling customer service. All the automated voice on the phone says is If you want to make a payment,that’s all there bothered about.”

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Posted 4 years ago

“Ordered a sofa set checked order we had then been ordered 2 sofa sets !! Checked again and was being sent 2 footstools and no sofas laughable will go through credit card and get money back wish I’d seen these reviews first !!!!”

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Posted 4 years ago

“Very are Rogue Traders don’t buy anything from them or you will regret it. We bought 3 pieces of furniture that are junk, they were all damaged and defective and Very refused to replace damaged and defective parts. Read all the 1 star reviews before you buy anything from the Rogue Traders or you will regret it like we did.”

Helpful Report

Posted 4 years ago

“Very sell seconds Very are Rogue Traders they sell damaged and defective products and refuse to replace them. Read all the thousands of 1 star reviews before you buy anything from these cowboys. The customer service department respond to reviews but don’t respond to customers. Be warned this company are Rogue Traders that are breaking consumer laws on a daily basis”

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Posted 4 years ago

“I ordered a table it came damaged. So I returned it I waited in al day for the delivery driver he finally arrived and refused to to take it as the box was damaged (he was the one that damaged it) so I ring up and they tell me its going to be picked up by 2 still not picked up so I ring again and he said there is no trace In it being picked up today so I replied you got to be fing kidding me then he said he is hanging up. All I want is a refund for a item you delivered to me damaged I dont understand why this is so hard. I have already taken 2 days off to wait in for this to be picked up please help”

Helpful Report

Posted 4 years ago

“I’ve ordered from 26/08/2020 and didn’t arrived yet (almost 5 months). They still take money from my account”

Very 1 star review on 23rd December 2020

Helpful Report

Posted 4 years ago

Very is rated 1.7 based on 1,705 reviews