Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,714 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seriously worst company ever! Placed 1 order before xmas, which was quite large, numerous items turned up wrong or faulty, spent the run up to xmas returning items and on the phone to very. Now the amount showing is wrong and I have had to work out myself where they have overcharged me. I have been told 3 times now that the amount will be credited but it hasn't. Literally spent hours and hours trying to sort out their mistakes but they've given me a £10 goodwill voucher!! woo hoo absolute joke, will never buy from there again!!!”

Helpful Report

Posted 9 years ago

“The delivery company Arrow XL did not deliver my item and left no card. Called them, poor customer service and no reason as to why they did not deliver.”

Helpful Report

Posted 9 years ago

“Just ordered from Very (first ever order) one of the items was correct but label looks like it has been cut out. It was from Warehouse? and the second item of clothing is not what I ordered. However it is nice and in my size so I may keep - reading the reviews I think it is in my interest to keep and not try and get my money back? Thank you for sharing your experiences..... don't think I would have ordered had I found this website first.”

Helpful Report

Posted 9 years ago

“absolutely disgusted with this company they just send you round and round in circles because they can't admit they sell faulty products . i will never ever use this company again. to be told you can have a refund (so you go out and buy another product) to then be told you can't because you were 2 days out of reporting it faulty after their 28 day send back policy (it was a christmas present and stock was getting low )”

Helpful Report

Posted 9 years ago

“Very's customer service is disgusting. They have no respect or consideration for customers. If you email them they reply with an email back which is no help at all and then tell you how you are able to pay (even though you have been making regular payments to them for over a year so obviously know how to make payments ). If they make a mistake with a delivery and you telephone them , they are rude and unhelpful on the telephone. I have had several complaints regarding products, delivery and returns none of which have ever been sorted out to my satisfaction. Basically the attitude is 'hard luck' now here's how you pay. I do not advise anybody to shop with them.”

Helpful Report

Posted 9 years ago

“I do not usually write negative reports, however .. I have never received such a poor service. Items delivered were not at all related to my order. Right labels but wrong products in bag, Called and I was asked for acollection for a time of my choice.. 9-10 am told them I would fit around the delivery, but I had to provide a time to be available. I called back to double check as I had difficulty understanding the 1st advisor,I hadto place the order again if I still wanted the goods.. Again with and advisor that did not have an acceptable level of English pronunciation. I asked to speak to an advisor.. No one available after a 3 minute wait, I Placed the order again and waited for the collection... No Show. Called again.. Advised to take them to a collection point as they have no record of this. Unacceptably poor level of customer services, I will not be using very or isme again. House of Fraser will receive my custom in future.”

Helpful Report

Posted 9 years ago

“Do not order anything from this company. I have experienced such disgusting and uncaring customer service. What has happened to me at the hands of this company is so distressing that I can not even begin to list everything that has happened. This company is an absolutel disgrace - under no circumstances order anything from them.”

Helpful Report

Posted 9 years ago

“This company has an atrocious attitude towards its customers. I ordered a washer dryer with a service agreement. The machine was delivered and installed by the engineer Very organised. My wife realised later that the machine was not as described on the ad so she contacted Very who told her that it was a mistake on their part, however as the machine had been installed it could not be returned plus the service agreement they are paying for was invalid as it wasn't for the right machine. Very refuse to deal with this situation and seem to think that Trade Laws do not apply to them. They are blaming wife and I for Very's mistakes!!! Very think that they can ride rough shod over its customers? Well, they not heard the last from this as Trading Standards are now involved!”

Helpful Report

Posted 9 years ago

“Bought a American fridge freezer in November 2015 it arrived without shelves for the fridge. Very just don,t want to know despite over 20 phone calls they just keep passing me to the manufacturer, my contract is with Very not the manufacturer I am now without a useable fridge over the Christmas period I have asked for a full refund as the goods are not of merchantable quality but they will not respond to calls or emails. Absolutely the worst on line retailer ever. Avoid this company like the plague unless you enjoy being messed around”

Helpful Report

Posted 9 years ago

“Surprised this company is still trading, appalling customer service ordered a bed when heavily pregnant, only delivered mattress had to wait a month for the bedstead was sleeping on a mattress on floor with a newborn no appology no compassion. Stupidly From them again a year later, said it would be delivered within 2 weeks by the 17th November- 18th came rang them they said I had to wait another month, cancelled it to order else where an then yesterday the delivery man came with playpen. Lack of communication, lack of customer service. Would never order from here again defiantly wouldn't recommend if anything AVOID”

Helpful Report

Posted 9 years ago

“Do not buy from them!!!!!! I bought the washing machine from them and it came demaged. I didn't accepted and them I had to wait for money for so long. I was told that when I will get my refund I just need to call them to order again in the same price.It should be really their job to take care of this but anyway I phoned them up to order new washing machine and I was told that I have to pay the current price and then they might give me a refund of the difference. What is the point??? I will never buy anything from them because everything is fine up to the point when something comes demaged. Avoid please!!!!!!!”

Helpful Report

Posted 9 years ago

“have written a review for this company how poor they are but as a tip contact the consumer ombudsman who will get this practice stopped”

Helpful Report

Posted 9 years ago

“they sent wrong item then wanted us to pay again for them to correct there mistake,the same as another review. Dont deal with this company,I will give them a wide birth!!!”

Helpful Report

Posted 9 years ago

“I ordered 5 items of bedroom furniture at the beginning of October.The first four items arrived fine, but the last item ( which in still awaiting for) has been a nightmare. Very started calling to arrange the delivery, then cancelling the delivery. This happened three times. The delivery was arranged for 31st October, after arranging to be in all day ...the item never arrived. I called and was told its was on hold for two weeks? They couldnt explain why? So i left it for couple of weeks and called again. I spoke to various rude, unhelpful and clueless so called "customer service" operatives, only to be told, I had cancelled the order? They final admitted it was Verys error, so I reordered the item again. I would of cancelled the order, if I didnt have the other four pieces of furniture, already set up in my Daughters bedroom, and I paid for the items in full weeks ago. Fingers crossed for my delvery next week. I will not be using Very in the near future!”

Helpful Report

Posted 9 years ago

“Absolutely shambolic. I ordered items on Black Friday. The click and collect store returned them without informing me. They then wanted to charge me full price. Paid £20 for telephone call to 0844 number. They agreed to reduced price but have not refunded my money. Absolutely disgusting.”

Helpful Report

Posted 9 years ago

“Ordered a jumpsuit for halloween, they told me i would get it next day if i ordered with collect plus, it arrived 5 day later... arriving after halloween. Rang them up complaining and they said they could not get the item sent sooner because of their suppliers.Sent it back and the label they provided was not accepted at the pay point store. Finally processed a return with an adviser over the phone and had to print off a new label and post it back to very... its a month later and i still haven't got a refund. They are now refusing to refund me because i don't have the tiny receipt from my collect plus store, as it was over a month ago i sent it back. Never Shopping again with them.”

Helpful Report

Posted 9 years ago

“I will NEVER EVER deal with this company again. Having sent completely the wrong goods they then flatly refused to exchange for the correct item unless I paid again!!! To date have not received a refund and have purchased the same goods for less from another supplier.”

Helpful Report

Posted 10 years ago

“16th call to very.co.uk, + numerous emails and still getting nowhere trying to return a faulty product. Not using them again.”

Helpful Report

Posted 10 years ago

“I am so appalled at very.com! I placed a large order 2 weeks ago to be delivered to a collect plus store. They split it into 5 parcels. 1 of the parcels was too big for store to accept so they rtd it to very. I rang very immediately to let them know what had happened, they assured me that the parcel would be resent and not to worry. The order contained lots of 3 for 2 offers. Very did not resend parcel, they rtd them all to account, causing all 3 for 2 offers to be cancelled. I had to wait 40 mins on the phone to try and sort it out. They then re ordered the missing items, one now out of stock. He assured me all 3 for 2 offers would be re applied. They have not! Have emailed twice to get matter resolved...no response. Account is now a mess, loads of adjustments to account, charging me for items that should have been free. Horrendous experience! Still not resolved.”

Helpful Report

Posted 10 years ago

“As a loyal Very customer I had to write to advise you of a serious complaint. I ordered some Converse trainers. They arrived today and they were secondhand! There was mud on the soles and on the white trim around the trainers. They had obviously been worn. I was appalled that a company like yours is sending out secondhand trainers claiming they are new. I would be interested on what you think of this and how I will be compensated? Deborah Carter ladydeborah@talktalk.net”

Helpful Report

Posted 10 years ago

Very is rated 1.7 based on 1,714 reviews