Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,714 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 3 items from very forgot to use voucher code, ordered the same items 5mins after the first order using £25 off code when u spend £50. All items arrived on the same day, collected and returned what I had doubled up on, not realising that it would matter which order I sent back as items were identical. They removed the £25 voucher from my account and now require me to pay in full. So I called to enquire about this only to be cut off after waiting 16mins and 18mins on each call both at 35p per min. Called back, this time said I wanted to place an order.... Surprise surprise my call got through straight away! Put through to an advisor who told me that they could not honour the £25 off code as I returned the item! I explained 301 times I had kept items worth £82 on the same order but because I had returned the item I had used the code on they could not honour it. How pathetic!!!!! 30 mins later..... She still couldn't do it. So now I'm paying the £25 plus another £20+ I will be charged for making the stupid call..... Oh and a late payment charge of £12 because I paid my bill 2 days earlier than my statement date so it didn't count as a November payment. Paid the balance and closed my account... Never again!!!!”

Helpful Report

Posted 10 years ago

“Ordered an item and a delivery estimate was given but wasn't delivered. Very failed to inform me the payment hadn't been taken because of lack of stock. I was informed to pick another version of the item I wanted but instead purchased from another retailer. Won't be shopping with Very again.”

Helpful Report

Posted 10 years ago

“Appalling customer service. Trying to return an item but no one wants to know, yet I've been charged for it with little indication that anyone is dealing with it. I've tried to call in several times and have had the phone put down on me. The staff are simply rude and inexperienced. Avoid using Very for anything!”

Helpful Report

Posted 10 years ago

“This company as the worst customer service I’ve had ever come across. I purchased a HP BEAT computer and an Apple laptop in August 2015 on their 10% cash back offer which should have been refunded to me in Oct 2015 After 20 calls to their customer service department and several emails I have now been told the goods I ordered were not on the offer. I checked at the time to make sure the goods were on the offer, despite this they are refusing to refund the money. I feel I have been cheated!!!”

Helpful Report

Posted 10 years ago

“Made an order using groupon voucher. Order arrived quickly - all good. Wanted a refund and it is like a mission on mars. Called 6+ times and every time received a different response from each customer service agent - at least they are creative. Basically, still no refund. If they can't even complete simple tasks I hate to think if I had a bigger issue. Will never deal with again regardless of how easy the front end sale was - not worth the time and plenty of competitors out there who will provide you the goods and service.”

Helpful Report

Posted 10 years ago

“Ordered American Fridge Freezer mid September...continuous broken delivery promises...involved time off work etc. Cancelled item in writing...no acknowledgement received re cancellation. Item never delivered. Now they want £1000 !! After many many phone calls, hours spent on the phone, I learn tonight that not a note of reference has been made on my notes regarding my complaints. This company is an absolute nightmare, a complete Mad House. The person I spoke to tonight cannot get through to ''Check and Trace' who are the only people who can help apparently. PLEASE DO NOT BUY FROM THIS COMPANY !”

Helpful Report

Posted 10 years ago

“The very worst company to deal with in regards to delivery, missing orders and refunds. A complete joke. Order at your peril!”

Helpful Report

Posted 10 years ago

“Horrific customer service, Provided faulty electrical item, sent me round in circle saying its not their problem but manufactures. Than got engineer to confirm its faulty. Several collection dates failed to turn up. than when they did they lost my returned faulty item. Now will be charged for it and they only hold records that make sure they don't refund customers.”

Helpful Report

Posted 10 years ago

“I wish I read other customers reviews before I placed my order! They took money from my a/c, but denying doing it in spite of my bank confirmation. No trace of my order, wtf!!! DO NOT USE.”

Helpful Report

Posted 10 years ago

“Poor customer service. Staff just hang up on you when they're unable to answer your questions.”

Helpful Report

Posted 10 years ago

“Absolutely appalling company! Was a customer for years, tried to return something, phoned up just to innocently enquire why it has been returned to me unfortunately, spoke to the most rudest moronic individual I've ever known, she was such a sarcastic, condescending cow! Wouldn't know what customer service was if it bit them in the arm pit! Didn't get anywhere! What done it for me was when returned two items, received an email and txt stating they received it, checked my account a month later and I noticed the credit hadn't been credited back to my account. Got told I needed a receipt of proof! Totally idiots! Told them we're passed that, as they received them, unfortunately I didn't keep txt from them month prior, and my emails get deleted after a month if nothing's done with them. Didn't get anywhere with that! So I paid £50 for no reason! Con artists! I have since paid what the balance was and asked for account to be closed as I'm not paying another penny to these idiots! And they STILL haven't done it after a week, total idiots!”

Helpful Report

Posted 10 years ago

“This is quite frankly the worst company I have ever come across. Whilst there might be some people who have had a good experience with them, there is large amount of people that have had terrible service. In brief, I ordered a shelving unit from them which despite being told was going to turn up on a saturday (and I had to wait in 12 hours with my 2 young children to be sure was here to receive it), it didnt come. Took several calls to find out when it was arriving and that was subsequently 48 hours later. I then tried to complain about this and it took 2 emails and 3 phonecalls before I could speak to a Manager who gave me £4 postage credit! I then opened the box to put it together a week after purchase and there were no screws... just bits of wood. So again it took numerous calls and emails to 'apparently' sort this out and because I had spent more than 1.5 hours on various phonecalls they gave me a credit of £20 and assured me the screws would be with me in a few days. Over 2 weeks later and no screws still so I phone again only to be told they couldnt order them as they needed part numbers (which as it turned out the screws didnt have). No one had obviously phoned in the meantime to let me know! I asked for 2 call backs from Managers to complain again and didnt get 1 call back. The third time I kicked up such a fuss they put me through to someone. He said they still couldnt send the screws, I had to be sent the entire shelving unit again and then take out the screw pack and send it back! How bloody ridiculous! It also meant I had to be in on 2 different delivery dates to be able to receive and then send of the package... and given that I am a single parents that works, its really difficult to re-arrange my day to be in. So the latest is that I was assured 3 days ago the new unit would be here today between 7 and 12 so I arranged to work from home and cancelled 2 meetings..... and yet again it hasnt arrived (and wont be coming either)!! .....another wasted day of waiting and no idea now when I can be around for a new delivery date... So bloody frustrating and 4 weeks of stress so far! Which I had read the reviews first before ordering from them! Rant over!”

Helpful Report

Posted 10 years ago

“Awful company, bad customer service and no people skills. Ordered a bed and wardrobe for my 4 year old son. Paid £20 to have delivered Saturday. The bed turned up but only half of the wardrobe so they took the full order back leaving my son with no bed for 4 nights. Bed finally arrived, no update on wardrobe. Drivers knew nothing about it. After 5 long phone calls to very I still have not had an update. Very angry as was promised calls back, never got them. Customer service is diabolical, messaged them n Facebook and they said we are an online based company so cannot contact you via the telephone, yet their happy for you to waste your money tirelessly ringing them. Avoid using very, I am currently writing to trading standards”

Helpful Report

Posted 10 years ago

“Quick Delivery- A myth Customer Service- Hapless Technical support- Shi....shambolic Just a rotten company overall to deal with Never again”

Helpful Report

Posted 10 years ago

“I saw an advert on TV for very and thought I'd give their website a look. Within a couple of minutes I thought I'd found the perfect present for my mums Christmas, all was not to be. Ordered the product, it was £28 including delivery it came to £31.99. Paid for it all on the Monday and they said it would be delivered on Wednesday. I was very happy with the time it was going to take p to be delivered. However on the Wednesday j received a phone call and text to say the parcel was delayed but that it was still a priroty. Waited two weeks, heard nothing. Then got an email to say the parcel was despatched, one week later and Yodel had said they hadnt received it. I emailed customer service, two days later they respond to say they've forwarded my enquiry. I then see I've been refunded the £28 for the item, with no explanation as to why, what's happening with the product. Then email them again to ask for the delivery charge to be refunded along with an answer as to why I'm not getting the product. Email back twenty minutes later, saying they have refunded the 3.99 but absolutely no answer to my question about the product. The worst customer service I have ever experienced while shopping online. I wish I had reviews beforehand and I will certainly not be ordering from Very ever again in the future. Absolutely terrible! How on earth are they still trading?”

Helpful Report

Posted 10 years ago

“Be Warned! The laptop you receive is not the laptop described and the very.co.uk policies are terrible. I received a laptop with 1366×768 and not the 1920x1080 resolution as described twice in the details. Instead of replacing the laptop with the correct one, I have to wait for a refund (in over 2 weeks time!) and then re-order the laptop in the hope they actually send the advertised model (because a week later they still cannot verify it)...I will never be purchasing from Very again. And one other thing - they don't post negative reviews as mine have been declined.”

Helpful Report

Posted 10 years ago

“I will never order anything from Very and would suggest to others not to either. I ordered very expensive clothes for a wedding, I paid for next day delivery and I paid extra to be able to choose the time. So I stayed in, had a text that they had been delivered to a "safe place" and so searched my garden to find that this so called safe place was on top of my bins, outside of my garden, on the main road which also happens to be down a long flight of steps. This happened 3 times because the parcels all arrived at different times and certainly not "next day" like I paid for. When I called all I had was a lot of attitude and told if I need the items now that I'll need to reorder them again and pay for next day delivery again. I refused and luckily the order turned up the next day. I'm yet to be refunded the next day delivery cost, and have recently received an item I had forgotten about because I ordered it weeks ago! Terrible customer service and an even worse delivery service.”

Helpful Report

Posted 10 years ago

“Cheating promotion, Bad Customer Service. To Avoid On 04/09/15, I received an email from VERY with £20 OFF – say hello to Autumn… ,which was saying all I need to do is spend £50 or more in one order before 24/09/15; Quote 6LR7C at the check out; £20 will be credited to my account. I then placed an order of £54.25 on 04/09/2015, I should only owe VERY £34.25 at that time. One item was in poor quality then I returned it on 17/09/2015, so the balance should be £26.75. However on 23/09/15, I just found out that the £20 voucher has been removed and I am required to pay £46.75 for the order. I sent many emails to VERY customer service, only on 05/10/15, one person named Nangamso Booi confirmed to me that: "I am pleased to confirm that the £20.00 will be revoked on Sat 17 Oct 2015 to this order. Although this may not show immediately on My Account, you will see this adjustment on your next or following statement." I then waited the voucher to reappear in my account since. However, on 17/10/15, I checked my account again, and found out that £20 voucher did not appear, and moreover, £12.00 Missed Minimum Payment Fee and £1.51 Account Interest was added. Which means I owe VERY £60.26 now, it is a bit of shocking. I sent emails to these so called customer service, only was told that: "It is important to pay your account before the payment due date or you may incur late charges. This is the reason that a late charge has been charged to your account." I regret I did online shopping with VERY, and I am VERY VERY disappointed.”

Helpful Report

Posted 10 years ago

“TERRIBLE, TERRIBLE COMPANY, AVOID, AVOID, AVOID. Still waiting for an item I ordered two months ago. Keep being told it is out of stock yet they are selling it on their website. Customer service appalling. I emailed a complaint and got an email back to say my missing order had been passed to another department. What department?? I was registering a complaint with customer services, surely they are the department that deals with it?? After several more emails that generated nothing more than an automated email response, I emailed and asked for a Letter of Deadlock and gave them 14 days to respond. I also said I would only deal with them via email as I wanted written evidence of any interaction with them. The reps once to that was an email form a person!! saying she had tried to call me but my phone number was incorrect. Complete lie as my account details clearly have the correct number. I would advise anyone who has an issue with this company to email the CEO Alex Baldock at LinkedIn. You can sign up for a free trial and bombard him with emails.”

Helpful Report

Posted 10 years ago

“Very customer services operate a premium rate phone scamming service.”

Helpful Report

Posted 10 years ago

Very is rated 1.7 based on 1,714 reviews