Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,698 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service 😒”

Helpful Report

Posted 3 years ago

“Bought some quite expensive garden furniture- it arrived damaged and was cheaply made despite the price tag - and then I got charged a hefty sum for delivery. On a damaged item”

Helpful Report

Posted 3 years ago

“Absolute nightmare trying to send an item back No return label sent to me Cannot speak to anyone. Have spent over an hour trying to figure out how to get hold of someone to help. Really poor customer service The return App is awful I clicked on Royal.mail return nothing no.label sent to me so clueless as to how I send my.parcel.back Such a time wasting excercise and very frustrating”

Helpful Report

Posted 3 years ago

“Terrible customer service. I ordered a keyboard and mouse, this failed to materialise and after three weeks I phoned to enquire. They said they would refund but that I would have to pay for the order again which I was reluctant to do and declined. Thankfully I chose not to put my faith in them and re-order the keyboard as the refund has still not made its way to my bank account. Frustrating and uncaring service. Avoid at all costs!”

Helpful Report

Posted 3 years ago

“Worst company I have ever had to deal with. They put on a front of wanting to help customers but ultimately they don’t care. They’ll do very little to help YOU. Avoid at all cost.”

Helpful Report

Posted 3 years ago

“I returned an item as it was faulty . Very have taken the money from my account and will not refund and have not returned the faulty item . Speaking to the customer service department is so painful ! After speaking to a number of people that either cut me off or put me through to another department I then end up speaking to someone who has No clue !”

Helpful Report

Posted 3 years ago

“Terrible to sign up,I haven’t got anywhere else I can leave package and won’t let me go through to check out also my address doesn’t show up and can’t put it manually ,won’t be ordering again”

Helpful Report

Posted 3 years ago

“Do not recommend 2nd time this has happened to me, returned item and they don’t register it or something so they assume i haven’t returned the item so are making me go back to the post office 2 weeks later to see if they can give me proof of the return!! If not I’ll have to pay for trainers I’ve returned scammers…. Will not buy from here again.”

Helpful Report

Posted 3 years ago

“I am now in financial hardship and called very to see if they could help me, but there was nothing they could do so here I am paying minimum amount stretching myself to pay this taking money out of my food amount, I would never recommend very there not sympathetic at all 😡”

Helpful Report

Posted 3 years ago

“I bought a Guess leggings, i have wear it once and it looked horrible and damaged. I have sent it back now the first person I spoke said that she would replace it. Over week later i havent received anything or refund. I called them and this lady that answered was so rude and did not let me talk and told me that i need to wait 10 days and call back and if I want replacement i need to pay again or wait for the refund, now they havent got the size i wanted . Anyway i just did not like the way she spoke to me soo rude.”

Helpful Report

Posted 3 years ago

“I do not recommend this Gestore. I thinks it is a fake company. I lost my sim and they do not have any sim card to replace my. They send me to back and ford to any store and no store have the sim card. I explain that a work with my phone and no way to replace my phone. I had to change the company. I do not recomed Very”

Helpful Report

Posted 3 years ago

“Got a LG TV delivered to me purchased from very.. the TV was broken, cracked screen. I gave them a call to ask for a exchange, the lady was helpful and mentioned she will gladly exchange it. And I would receive it today.. Today I give them a call to check what's happening and they don't know what's going on, they said my account has been canceled because of a review. I don't understand, the lady helped me yesterday, today the person was unhelpful and did not know what was happening.. i still have the broken TV which will be collected tomorrow but I guess I will not get a exchange because they canceled my account”

Helpful Report

Posted 3 years ago

“yodel delivering for VERY has large volume of parcel deliveries for the hornsea area (as the driver i see is now covering bridlington area as prioroty first hornsea second) resulting in parcel delivery being extremely late ... (3 DAYS LATE) deliveries are abandoned at the end of day as time runs out therefore no parcel...i know this because i track my parcels on yodel web...still no parcel bad service”

Helpful Report

Posted 3 years ago

“Sent well used second hand trainers looks like the person packing them swaped for her own old ones dirty company first time I ever used them and the last”

Helpful Report

Posted 3 years ago

“I honestly do not understand the concept of closing an account after inactivity after a few months. The retail world is highly competitive and to assume that a customer will only buy from Very is quite presumptuous. I ordered a skincare product which was later on declined however the money was still deducted from my account. I was told that this happened because my account was 'closed' due to inactivity. I told them to make their 'system' more transparent to the user by making the account status visible and making the rules clear on how long it takes before they take matters into their own hands and close accounts. I honestly have no idea on how this business model is supposed to work in this competitive age! Goodluck VERY”

Helpful Report

Posted 3 years ago

“Utter rubbish , DO NOT ORDER FROM THEM , all these bad reviews are for a reason . Go elsewhere”

Helpful Report

Posted 3 years ago

“Ordered a PlayStation 5 bundle on 18th January, and something was missing. So phoned them up and was told they would refund me which could take upto 10 working days, so feb 8th still no refund so phoned them again and was told another 10 working days. So today Feb 22nd still no refund, phoned them up and the woman on the phone told me my refund was rejected ( nobody contacted me ) and they could send a cheque, told them this wasn’t good enough and I wanted to speak to a manager, then told I will get a call back. It says my account is in credit but I can’t use the credit online to order something else to forget the hassle. Honestly the worst company I’ve ever dealt with. £50 down and I’m raging. Will see what happens when this manager phones me back. AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“Received totally wrong items Ordered £265 Circulon pan set, and received cheap budget pan set. Completely wrong. Still waiting for courier collection of wrong items. No communications about what is happening from either Very or Courier as to when. So my refund delayed and inconvenience continues. First and last order with this company. Live chat bot is waste of time. UPDATED 14-2-2022 Still not been refunded 15-2-2022 Still not been refunded. 16-2-2022 Still not been refunded.”

Helpful Report

Posted 3 years ago

“This company doesn't know how operate in a proper manner.they think they are king when actually they haven't got interpersonal skills whatsoever you cannot contact them by email or on the phone.to be honest they shouldn't be trading.all the reviews are ridiculous.very are in a predicament due to unhappy customers.read all the reviews and don't touch this company with a bargepole if you don't want aggrivation”

Helpful Report

Posted 3 years ago

“Awful on every level....... Their customer service is horrid, you've got to trawl your way through there highly frustrating automated service prior to actually queuing. On many occasions I've waited over 30 minutes to speak to someone and ultimately hung up. I find there customer service robotic and ultimately poor I've had loads of issues from start to finish with them since been a new customer the last year or so despite spending thousands. Regular delays/wrong orders Their prices are not as cheap as they make out Ultimately I'd strongly suggest going elsewhere”

Helpful Report

Posted 3 years ago

Very is rated 1.7 based on 1,698 reviews