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Vetmedsdirect.co.uk Reviews

2.0 Rating 173 Reviews

1 %

of reviewers recommend Vetmedsdirect.co.uk

Company Reviews

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Phone:

0203 2977 985

Email:

steven.curran@vetmedsdirect.co.uk

Location:

Unit 19Macmerry Industrial Estate Tranent Edinburgh
Edinburgh
EH33 1RD

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was a long delay in telling me the product I had ordered was unavailable, in fact I was only told when I contacte Vet Med to ask where the order was! I have used your service before and found your dispensing service very slow and had allowed for this. However I was left in a very distressing situation of being about to run out of chemo meds for my dog dispute have left plenty of time for my order. I find it unacceptable that your company had taken payment, not contacted me to say the drugs were unavailable and still took several days to return my perscription. I'm sorry to say I feel your service fell well below an acceptable standard.”

Posted 9 years ago

“I spent a lot of money on this order for my pet dog Poppy, who has congenital heart failure. I was going away for a month,so hence the big order. I was panicking because the order took far too long to arrive, and it only arrived the day the morning of my flight!!”

Posted 9 years ago

“This review only refers to this recent order I made, as in the past the service has been efficient. I have 2 cats both on special diets and I need to make sure that I always have a supply of their foods in the house. At the end of December I ordered 2 items, one for each cat, and normally delivery is within 2-3 days, which was fine as I had a week's worth of food left. The order took 8 Days to reach me! I rang twice as we were having to ration what we were giving the cats because the food was getting so low and discovered that despite making our order at the end of December the orders were not picked up by the couriers until 5 days later, and then it took delivery company another 3 days to bring my order, by which time I was having to give the cats chicken and fish from the freezer, which is not ideal at least for one of the cats who has a urine problem, and I worried that he might get ill and collapse without his special food. This is the first time that the order had been so badly handled (mostly by the delivery firm I hasten to add) but I now feel concerned about being without food and have researched alternative suppliers just in case the problem arises again. It would be good to learn that you might consider a change of delivery firm as I have had no problems with this before.”

Posted 9 years ago

“Your delivery included an invoice which wrote all the private information including address, telephone no and email address. If someone opened the box by mistake or intentionally, your clients' private information leaks. I think you should be more concerned about the confidentiality of the private information. As for me, as i have a vicious neighbour from hell, i will not placing the order with you until you have changed your delivery practice as above. kind regards”

Posted 9 years ago

“Placed an order for wet and dry dog food. As order was around £150 I was eligible for free delivery, but because I wanted the food quickly I opted for the 3-5 day delivery time and paid separately for this. Items were in stock but only the wet food arrived in time. Had to chase your company for the remaining items which arrived 12 days after order placed. was offered a credit refund of postage for next order but not impressed with delivery delays.”

Posted 9 years ago

“Hello I received an e-mail asking me to respond a while ago but I held back because I had doubts about the product. To break the feedback down into 2 parts - product and service. The serviceyou offered was great, I spoke to someone on the phone as I was concerned that the product wasn't working and she was really helpful, offered lots of advice but suggested that the product probably wouldn't have worked for the problem (cat lice) so this was a bit disappointing ads I had spent £36 for nothing. Anyway excellent service would definately shop here again Product, frontline. Didn't work. I ordered enough to treat my 3 cats 3 times, which would equate to monthly as suggested (I don't do this so regularly with any of my animals as I think this is over-medicating them). However, while the product said it treated lice biting insects and they would be dead within 24 hours, there were still living ones on one of my cats after 24 hours from treatment. I then made the decision to treat the cat again with another frontline a day or two later and there were still one or two living lice after 24 hours. I was annoyed as the product was advertised for killing lice. It has been suggested that advocate would have been better but the product is on prescription and it doesn't actually say that it will kill lice. I considered asking for my money back on this product either with yourselves or frontline directly.”

Posted 9 years ago

“Didn't get my order. Received an email to say 'refunded'. Don't know the reason”

Posted 9 years ago

“Didn't get my order. Received an email to say 'refunded'. Don't know the reason”

Posted 9 years ago

“The item that I ordered was the Daily C however I was sent the hay based vitamin C. I was not informed that I was being sent an alternative or received any updates that the product I ordered was not in stock. I had made contact on line via the website to advise of this however had no reply.”

Posted 9 years ago

“I have already sent feedback but you seem not to have noticed. You took a long while to process and send my order which was not impressive. And since then you've plagued me with special offers. I respond less to offers and more to good service.”

Posted 9 years ago

“I ordered my dog's food from you and paid for a 3-5 day delivery, however it was not delivered as planned until the following week in which time I had to purchase some food from another supplier as I had run out.”

Posted 9 years ago

“I needed meds urgently as I was almost out. I placed an order by phone 1st Dec and was told that the prescription would be prepared straight away and despatched upon receipt of the prescription which I sent first class. I was advised Weds 3rd Dec that you had received the prescription and was persuaded to use the express delivery to make sure I received it in good time. The website at that time stated that orders placed before 3pm would be despatched the same day (now changed I notice)! My order was in fact not prepared until 4th Dec and actually not received until the following Monday 8th Dec I ran out of the Prednisolone on Saturday leaving my dog without treatment on Sunday. The cost of the express delivery was exorbitant compared with just about every other online company and again I see that the charge now appears to have come down slightly. After complaining I did receive a refund of the "express delivery" charge. Nonetheless, the overall experience was not good and I will almost certainly use another company in future. ...Howard Partridge Order Ref: 170886”

Posted 9 years ago

“I have used your company now for the past 2 years and order renal cat food. On this occasion I order on the 15th Jan. Normally I receive the goods within 2 -3 working days. By Friday 23 rd I had not received my order so I rang to chase it up. The lady I spoke to was very helpful. She said that my order had been despatched on the 19th Jan. She then tracked it and found it was in a depot in Glasgow. I eventually received the order on the 26th Jan. I will use you again as this is not the normal response i have experienced. Nigel Brown 07801 509928”

Posted 9 years ago

“The order took 6 days to get to me. Delivery company were good (if a little over enthusiastic) at keeping me apprised of delivery status.”

Posted 9 years ago

“Whilst the quality of the product is not in question the courier service that you use is appalling. Not only did the delivery of the product take far too long, and that was not clear from your website, but additionally we were unable to be certain about any of the delivery arrangements as we kept receiving 'differing' information......despite our doing all of the chasing, including to you.. Frankly the time and cost of our involvement has put us off from using you in the future or recommending you -rather the opposite - to others. You need to sort this or you will lose customers like ourselves”

Posted 9 years ago

“Unusually for your company the delivery on my last order was so very slow,well over a week to get my cat food . your website is wellorganised and easy to use - just a pity about delivery, perhpas myy heavier package used a different courier?”

Posted 9 years ago

“Too slow to be dispatched. Product ineffective!”

Posted 9 years ago

“I am still awaiting the balance of monies from my order. Paid for 200ml of Metacalm & was sent 180 ml.”

Posted 9 years ago

“When my order arrived only part had been dispatched as the other item was out of stock but I was never informed of this. I even had an email which notified me both items had been processed. When I contacted the firm in June or July I was offered a £5 credit off my next order. I am still waiting for it.”

Posted 9 years ago

“Rather disappointed some of the tins were crushed and some had burst open - I had to throw them away”

Posted 9 years ago

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Vetmedsdirect.co.uk is rated 2.0 based on 173 reviews