Vetopia Reviews

Name: Vetopia
Address: 206-208, Tsat Tsz Mui Road, 206-208, Tsat Tsz Mui Road, Eastern
Rating: 4.72

4.7 Rating 2,651 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,651 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

125

Anonymous

Anonymous // 01/01/2019

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English

“Very efficient service”

Helpful Report

(ENGLISH) - Posted 3 years ago

“The service is always good in Vetopia. I was just a bit disappointed this time. I received an email that the cat food will deliver on 28 June. End up I received it on 3 July. It could be better if I receive a message or email about the delayed delivery, then I would be able to get another cat food for my cat in advance. But I appreciate the prompt reply from the customer service team.”

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(ENGLISH) - Posted 3 years ago

“Fast delivery and hv good customer service!”

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(ENGLISH) - Posted 3 years ago

“Very fast response”

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(ENGLISH) - Posted 3 years ago

“Very responsive online shop”

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(ENGLISH) - Posted 3 years ago

“The logistics is very fast and the website is easy to control!!”

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(CHINESE) - Posted 3 years ago

“Very efficient and reliable”

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(ENGLISH) - Posted 3 years ago

“有少少唔夠彈性。我明白已例明頭三個月不能更改既規則。但。訂購時。真的有點令我錯誤理解了。我不是故意去要求更改。。也明白。你們酌情處理了一部分問題。。但。。。事情的根本。。。是否就能解決呢？在體諒你們的同時。。我也想你們能體諒，客人的需要。。。謝謝你們”

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(ENGLISH) - Posted 3 years ago

“Delivery on time and good service”

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(ENGLISH) - Posted 3 years ago

“Although the system is not fully established but their customer services helps a lot. Very good customer services”

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(CHINESE) - Posted 3 years ago

“No gift included”

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(CHINESE) - Posted 3 years ago

“Easily my favourite, convenient & most importantly vet-approved online dog shop!”

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(ENGLISH) - Posted 3 years ago

“Many choices of pet food with a reasonable price. Pick up center is at a convenient location.”

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(ENGLISH) - Posted 3 years ago

“Good service with efficient delivery.”

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(ENGLISH) - Posted 3 years ago

“回覆快捷、效率頗高、服務態度好。”

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(CHINESE) - Posted 3 years ago

“It’s wonderful to have the support of Creature Comforts’ exemplary vets, but also so incredibly helpful to be able to reorder prescription medication with not only such ease, but such efficient delivery - such a great and greatly appreciated service.”

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(ENGLISH) - Posted 3 years ago

“Fastest Delivery.”

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(ENGLISH) - Posted 3 years ago

“I wonder that my order has been missed not once. Usually, the delivery starts less than two days,sometimes even a day, but when I did not receive the delivery notice for two days, after checking with your staff, then delivery notice comes immediately. That means your staff need my reminder to delivery my order. It is not acceptable right? Anyway, hope this not happen again. Thank you”

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(ENGLISH) - Posted 3 years ago

“Good service”

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(ENGLISH) - Posted 3 years ago

“送貨哥哥有禮，多謝禮物”

Helpful Report

(CHINESE) - Posted 3 years ago

Vetopia is rated 4.7 based on 2,651 reviews