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Vetopia Reviews

4.7 Rating 2,545 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,284
 Metrics
4.7
Based on 2,545 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Vetopia Reviews
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Pearl Lau
Verified Buyer
“Fast delivery, well stocked, appreciate the bonus Vetpoint, Nice!”
Helpful Report
(ENGLISH) - Posted 3 years ago
Wing Yiu
Verified Buyer
“There may be a lack of communication among staff members here. After I confirmed my transaction by email, but another staff member checked me, the payment still did not transfer through bank deposit, therefore my order will be on hold for delivery if I do not ask for customer service.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Julia Leung
Verified Buyer
“good team and service c'est parfait”
Helpful Report
(ENGLISH) - Posted 3 years ago
David Hughes
Verified Buyer
“Very handy, always delivered quickly and on time. Minimal fuss, minimal effort on my part as the auto renewal every month is a fantastic feature!”
Helpful Report
(ENGLISH) - Posted 3 years ago
Tse Irene
Verified Buyer
“Patient to explain the product and follow up very fast”
Helpful Report
(ENGLISH) - Posted 3 years ago
Anonymous
Verified Buyer
“Quick delivery.”
Helpful Report
(ENGLISH) - Posted 3 years ago
SZE KI IU
Verified Buyer
“每次發貨都快 及 準確 貨品包裝乾淨”
Helpful Report
(ENGLISH) - Posted 3 years ago
Anonymous
Verified Buyer
“The re-current order system is user friendly. It send out reminder for coming orders and I can change the timing or quantity when they alert me. My cats consume faster than usual and I am running out of stock unexpectedly . Lucky that the CS is kind enough to help me to have same day delivery , otherwise my cats will kill me😅”
Helpful Report
(ENGLISH) - Posted 3 years ago
Pritam Chakravorti
Verified Buyer
“Great selection, timely delivery”
Helpful Report
(ENGLISH) - Posted 3 years ago
Rachel Forrest
Verified Buyer
“Excellent service and quick delivery. Highly recommended.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Anonymous
Verified Buyer
“Speedy delivery the next day. A safe site to order all vet-approved items!”
Helpful Report
(ENGLISH) - Posted 3 years ago
Anonymous
Verified Buyer
“Prompt delivery & excellent service”
Helpful Report
(ENGLISH) - Posted 3 years ago
Josephine Yuen
Verified Buyer
“Feel so surprised that I can get a 20% discount on my first order, great delivery service which I received my order next day, good job”
Helpful Report
(ENGLISH) - Posted 3 years ago
Anonymous
Verified Buyer
“The products are great & service is excellence!”
Helpful Report
(ENGLISH) - Posted 3 years ago
Anonymous
Verified Buyer
“Good service, fast delivery”
Helpful Report
(ENGLISH) - Posted 3 years ago
Anita Au
Verified Buyer
“Excellent service and very helpful staffs. Speedy delivery 👍🏻”
Helpful Report
(ENGLISH) - Posted 3 years ago
Iris Kei
Verified Buyer
“Fast delivery, responsible and responsive!”
Helpful Report
(ENGLISH) - Posted 3 years ago
Lai May
Verified Buyer
“Very good service”
Helpful Report
(CHINESE) - Posted 3 years ago
Raymond Wong
Verified Buyer
“Quick responses to query by staff & determine to achieve client’s request. It is recommended a 10% discount to all purchase as Vetopia’s price is higher than the outside, that discount would definitely increase your competitiveness in the market.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Choi Katherine
Verified Buyer
“It will be better if you have customers’ questions n answered by some customer service from professional vet”
Helpful Report
(CHINESE) - Posted 3 years ago
Vetopia is rated 4.7 based on 2,545 reviews
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