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Vetopia Reviews

4.7 Rating 2,652 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,371
 Metrics
4.7
Based on 2,652 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Vetopia Reviews
Vetopia 5 star review on 20th July 2025
Gail Taylor
Vetopia 5 star review on 14th May 2025
Gail Taylor
Vetopia 5 star review on 20th February 2025
Renie Chan
Vetopia 5 star review on 19th February 2025
Rosalie E’Silva
Vetopia 4 star review on 27th November 2024
Tracy Sit
Vetopia 5 star review on 20th November 2024
Amy Wong
Vetopia 5 star review on 7th October 2024
Gail Taylor
125
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Anonymous
Verified Buyer
“fast and nice service, always have a gift too ^_^”
Helpful Report
(ENGLISH) - Posted 3 years ago
AARON NATIVIDAD
Verified Buyer
“Vetopia's so far the best pet food & supply online outlet I've ever used. They are also quick and responsive. 100% recommended”
Helpful Report
(ENGLISH) - Posted 3 years ago
Karen Leung
Verified Buyer
“Fast delivery and good CS”
Helpful Report
(ENGLISH) - Posted 3 years ago
Charlotte Yeung
Verified Buyer
“quick delivery and polite service, good food quality and easy to order of goods”
Helpful Report
(ENGLISH) - Posted 3 years ago
Corina Tang
Verified Buyer
“Quick Delivery”
Helpful Report
(ENGLISH) - Posted 3 years ago
Anonymous
Verified Buyer
“fast and reliable delivery with great customer service team!”
Helpful Report
(ENGLISH) - Posted 3 years ago
Anonymous
Verified Buyer
“I really enjoy shopping on Vetopia.com as the website is very easy to use. I appreciate the reward systems for the customers and I love the free samples we get from time to time. The service is great and the delivery is very fast.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Ken Lee
Verified Buyer
“GREAT SHOP”
Helpful Report
(CHINESE) - Posted 3 years ago
Monet Ma
Verified Buyer
“If add the previous order that I can easy to repeat the goods”
Helpful Report
(ENGLISH) - Posted 3 years ago
QQ Ng
Verified Buyer
“Quick delivery”
Helpful Report
(ENGLISH) - Posted 3 years ago
Anonymous
Verified Buyer
“Purchase online was straightforward and efficient. WhatsApp responses were sufficiently prompt but the online chat on the website took half a day to respond and no one answered the phone.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Vivien Or
Verified Buyer
“Good services”
Helpful Report
(ENGLISH) - Posted 3 years ago
Chung Yan Leung
Verified Buyer
“Very well customer service! I noticed that I forgot to use the coupon so I apply for refund. The customer service helped me a lot and the refund process was very smooth.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Margaret Lee
Verified Buyer
“Best eshop for pet parents”
Helpful Report
(ENGLISH) - Posted 3 years ago
Simon Wu
Verified Buyer
“Very convinient. Order arrived within 2 days. Price is very reasonable. Highly recommended”
Helpful Report
(ENGLISH) - Posted 3 years ago
May Yeung
Verified Buyer
“Delivery was lightening fast . Ordered Sunday & received anallergenic & treats by Monday. Range of options for my very allergic dog terrific”
Helpful Report
(ENGLISH) - Posted 3 years ago
Jackie Mak
Verified Buyer
“quick delivery”
Helpful Report
(CHINESE) - Posted 3 years ago
Horlick Ho
Verified Buyer
“Very good service. HAVE BEEN REORDER FOR MANY TIMEEE.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Connie Leung
Verified Buyer
“I m from CCBA , want to do some pet shop promotion , Can contact your marketing, ? My contact is 9648 4990 - Connie Leung”
Helpful Report
(CHINESE) - Posted 3 years ago
Anonymous
Verified Buyer
“Excellent service!”
Helpful Report
(ENGLISH) - Posted 3 years ago
Vetopia is rated 4.7 based on 2,652 reviews
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