Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,796 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,796 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

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English

“Flexible delivery, will purchase again.”

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(ENGLISH) - Posted 3 years ago

“Super convenient for Lamma people since the cat food could be delivered to doors.”

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(ENGLISH) - Posted 3 years ago

“Great products and fantastic service. I've always had a great experience dealing with the Vetopia team. I almost exclusively shop for my pets here vs other online retailers, especially as they have a good rewards program.”

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(ENGLISH) - Posted 3 years ago

“Good services”

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(ENGLISH) - Posted 3 years ago

“訂購後，很快就收到。”

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(CHINESE) - Posted 3 years ago

“Efficient”

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(ENGLISH) - Posted 3 years ago

“Excellent range of products and prompt service”

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(ENGLISH) - Posted 3 years ago

“The staff of Vetopia is very friendly even the driver, who always chat with us upon delivery. The only thing I could think of is the price of the product which is not as competitive as other pet shops. Overall we are happy as being a Vetopia’s customer.”

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(ENGLISH) - Posted 3 years ago

“Vetopia is a very reliable online pet shop! :)”

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(ENGLISH) - Posted 3 years ago

“Quick delivery but it’s more expensive”

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(CHINESE) - Posted 3 years ago

“服務非常好，兩天便收到貨！”

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(CHINESE) - Posted 3 years ago

“good services, but delivery time should be improved”

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(ENGLISH) - Posted 3 years ago

“Vetpia ships real quick , i got my order in 1 day !!!!!!!!!!!!! The products r really nice but I would love to have more hamster products or small animal products . Not all are the best options of course and changes can definatly be made to small animal products.”

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(ENGLISH) - Posted 3 years ago

“I am extremely happy to order from Vetopia. My dog was suffering from gastric infection due to food poisoning and I was in desperate need for I/d digestive care or otherwise he would have nothing to eat. I placed an order via Vetopia and asked for asap delivery. To my surprise, the cans arrived on the same day I placed the order. Amazingly efficient service.”

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(ENGLISH) - Posted 3 years ago

“Speedy delivery”

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(ENGLISH) - Posted 3 years ago

“Vetopia often runs different promotions so I can buy the quality dog food at relatively reasonable price”

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(ENGLISH) - Posted 3 years ago

“fast shipping !”

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(ENGLISH) - Posted 3 years ago

“very good will buy again”

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(ENGLISH) - Posted 3 years ago

“Speedy delivery”

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(CHINESE) - Posted 3 years ago

“送貨快，員工態度有禮。”

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(CHINESE) - Posted 3 years ago

Vetopia is rated 4.7 based on 2,796 reviews