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Viagogo Reviews

1.2 Rating 646 Reviews

5 %

of reviewers recommend Viagogo

Company Reviews

1.2

Based on 646 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Viagogo Reviews

About Viagogo:

Viagogo is an online ticket marketplace for buying and selling tickets to live events. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries.

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Viagogo 1 star review on 4th March 2024

Viagogo 1 star review on 4th March 2024

Viagogo 1 star review on 19th July 2023

Viagogo 1 star review on 10th September 2022

Robert Duensing

Viagogo 1 star review on 16th June 2022

Viagogo 1 star review on 8th June 2022

Viagogo 1 star review on 24th May 2022

Sonia Ruas Raxlen

21

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beyond awful. Avoid at all costs! 0 stars. I have previously both purchased tickets through Viagogo, and sold tickets for events with no issues (apart from the will-the-barcode-scan-and-be-accepted-at-the-ticket-gate stress that comes with buying re-sale tickets!) Bought tickets for Green Day in London on the 24th June when logging in to my account the day before it still said "Your tickets will be available soon." contacted customer service who "escalated" the issue, but still did receive the tickets in time for the event! Viagogo say as the seller uploaded the tickets a refund is not possible, however, the tickets were never available to download in my account. (I tried several different devices and browsers in case this was the issue, but could still only see the Your tickets will be available soon." message. What a scam! And given all the other reviews here how are Viagogo still able to operate? I will never be using them again.”

Posted 1 year ago

“Searched specifically for Scotty McCreery concert tickets. Found them on viagogo. Purchased them, drove 6 hours to the concert on June 19,2022 at the Sonoma Fairgrounds in Santa Rosa California. Only to find out that Scotty was NEVER going to be there. Bait and switch. Tried to get a refund. The process is a nightmare even to get a rep to message you back. They said that they could not issue a refund because, "Unfortunately, we are unable to offer you a refund because ticket are correct." Yes, they said ticket are correct. I sent another email... this was their response..."Thank you for contacting us regarding your order for Country Summer Festival: Chris Young, Scotty McCreery & Raelynn - Sunday on 19 June 2022. Under the terms of the Viagogo's guarantee, customers receive a full refund for cancelled events, but an performer being late on stage is a matter for the event organizers. We apologize for any inconvenience that this may cause. Performances starting late are something beyond our control. Our role is to provide a safe secure marketplace for tickets." (I tried to explain to them that Scotty was not late, he was not even supposed to be there and they advertised that he was) And then they went on to say, "Unfortunately, we are unable to offer you a refund. Tickets sold are for a specific event and not for a specific performer. As the tickets sold were valid for the event, we cannot refund your order." I will not ever purchase from viagogo again. They are a horrible company. Me not reading the reviews before purchasing is on me. Lesson learned. If I look at the bright side, at least my tickets got me into a concert. Most people get scammed and don't even receive their tickets.”

Posted 1 year ago

“Waiting MONTHS for my refund - nothing! speak to someone on the phone - promised a call back and refund ASAP - nothing. Send my final email requesting my refund - next step I'll go to trading standards and the ombudsman. Terrible DON'T use Viagogo”

Posted 1 year ago

“Viagogo is a JOKE. They need to shut this scamming company down like yesterday, Thousands of people buying tickets, not receiving the tickets or not able to download the tickets for the gig and no refunds. I was promised a refund in writing on my account as I couldn't download the tickets. but first I had to update my details.. e.g name, address, bank branch, bic/swift number, new a/c number shortcodes etc., as the tickets were paid from a different card that had expired. This was all updated on my viagogo account.. I pressed the green submit button and it went through. I was on the phone to a viagogo call handler at the time, I was told it wasn't submitted as the call handler named John couldn't see the updated details on his computer. This was the 2nd time I had updated my details this was with call handler Maryjoy, probably made up names. I thought I was going to blow a gasket over the phone, I was so angry. John also kept repeating how long I had been on the phone, not customer friendly at all & very cheeky. I demanded to speak with a manager he said No, he doesn't know or get to see any managers. He told me he would email the dedicated team's department to get a manager to call me & guess what? NO phone call. Believe me I will not let this go.. Do Not buy tickets from Viagogo. Brian Taylor”

Posted 1 year ago

“viagogo are a bunch of scammers. I bought tickets for Elton John concert on the 22 June 2022 and I am unable to travel to the UK due to medical reasons and they refuse to refund my ticket. How does this even make sense when they make millions. They refuse to give me a refund so below is not applicable !!!!!”

Posted 1 year ago

“Basically, it's a total scam, they just buy tickets under another company name which is registered abroad (In Spain or somewhere) and then sell them again on Viagogo site much higher. Just ripping off people. Don't trust their advertising, check with the venue and other sources.”

Posted 1 year ago

“Purchased tickets to the 2022 Kentucky Derby. Purchased on Feb 12, 2022. The Derby was held on May 7, 2022. Their initial response to my inquiry was that the tickets are often released shortly before the event. Made at least 30 phone calls to Viagogo and their response was that I would get the tickets in time for the event. Then I was notified that the issue was sent to relevant department to resolve. Then the issue was sent to their specialist customer support team. I'm guessing these teams were the round file because I received no response from anyone. I live just outside of Portland, Oregon. It's not that I walked across the street to Churchill Downs. My airfare and hotel costs was $6200.00. The whole time I was guaranteed by Viagogo that I would receive my tickets in time for the even. We flew into Louisville and on the Thursday before the event we went to Churchill Downs and inquired about them releasing the tickets to the third party vendors. The assured us that the tickets had been released several weeks earlier. Another call and was again assured that I would receive the tickets. On the day of the event i called and they said the tickets would be there. We went to the event and was told there was no tickets for us. $2200.00 down the drain. We were able to purchase tickets directly from Churchill Downs. They only refunded my money after I issued a dispute with my bank. They refunded the money on June 9, 2022. Which means they held onto my money from Feb 12th til June 9th. I was told today that I would not receive any further compensation for my costs. I am a disabled Vet on a fixed income and this is how Viaggo treats people.”

Viagogo 1 star review on 16th June 2022

Posted 1 year ago

“Terrible service - avoid! Especially if you actually want to get the tickets you've paid for...”

Posted 1 year ago

“I bought my tickets for a Harry Styles concert on June 2020. Due to COVID the event was 'postponed' and Viagogo refused to return my money or let me resell the tickets. I bought 2 tickets in the lower-tier section and by the time the event was rescheduled for July 2022 I decided to attend the event. However, Viagogo sent me an email saying the event was in high demand and they could offer 'comparable tickets' in the upper-tier only. Otherwise, I could get a refund. I called to complain since they had my money for 2 years and when they had to give me what I bought they did not deliver. But I was told that I could get a refund if I wasn't happy with the option they were offering. I told them I thought they were a fraud! I wish I had read all the reviews before buying tickets with them. Run away from them! you don't know what you are buying!!!”

Posted 1 year ago

“Rolling Stones concert in Liverpool last night. Had what I thought was a ticket but it did not scan as it was too big - just an A4 piece of paper print off. After being denied entry I spoke to the ticket office at the venue (at first as there was no wifi I could not even show them I was genuine). They told me someone had already gone in on my seats so could not print off another version to get me in. In the end luckily they still had tickets available that could buy last night (so I paid out another £93 on top of the £163 already paid to Viagogo) so I did get in to see the concert. Now investigating it I am not even sure how I can start going about getting my £163 back - I am not optimistic I will be able to reading about what has happened to others. Cn anyone offer me any help?”

Posted 1 year ago

“I wouldn’t even give this company if thats what you can call them 1 STAR. I’ve just been ripped off by Viagogo and paid four times the price for it. Stupid or what? When I purchased my tickets the site said UNOBSTRUCTED VIEW and on reading this was in the VIP area. I paid £336.93 for 2 tickets. I have now received them but only for General admission. These tickets were selling for £68 each so you can imagine how angry I feel. This was a birthday treat and I’m now concerned that I can even get in the event after reading some of the other reviews. I really wish I had gone direct to the event organiser. Well if I and all of the other unhappy reviewers can keep letting others know not to use this awful company hopefully less people will not have such a terrible experience and loose so much hard earned money to waste on scammers. Once bitten twice shy. I haven even read that a Baron is associated with this company he really must be having a great laugh at us easy prey.”

Viagogo 1 star review on 8th June 2022

Posted 1 year ago

“Short story now as we’ve spent two and half years trying to get refund of £176, basically they’ve stolen the money and looking at trustpilots reviews of them they’ve stolen many thousands of pounds from people. I’ve only looked at the reviews written in the last few days, theres pages and pages of bad reviews, they all mention money being taken. I think there’s a few people sunning themselves on beaches while leaving a few zombies to fend off customers complaints with their statutory line of “ I understand how you feel” Spoken to 3 of their zombies today, absolutely useless.”

Posted 1 year ago

“Purchased tickets 2 years ago for a concert, delayed by covid. Tickets need to be replaced, can't download them again as the file is damaged or corrupted. Been trying for 6 weeks to get replacement tickets. Concert is tomorrow, now I have been told to wait until 12 hours before the concert as they are still trying to get replacements. So frustrated with the lack of customer service. They have my money so now they don't care.”

Posted 1 year ago

“Estou me sentindo ROUBADA! Já fiz reclamação na defesa do consumidor de Portugal! Onde está o livro de reclamações eletrônico de vocês? Alguém precisa dar limites a esse abuso.”

Viagogo 1 star review on 24th May 2022

Viagogo 1 star review on 24th May 2022

Posted 1 year ago

“My tickets for Pet shop boys was refused at the o2 venue at 22 of May 2022. Large disappointed and waste of time and money. I bought the tickets for my husbands birthday. Please don't buy the tickets from via gogo.”

Posted 1 year ago

“Scam! Robbed my daughter of 5 genuine Andre rieu tickets. She sold them through them and 2 days later they told her 2 of the tickets were not genuine. Refused to pay her a penny and even charged her. Its all a lie ofcourse fighting all the way. Never ever use them.”

Posted 1 year ago

“This is a scam site. First to come up when looking for Jazz Fest tickets. When my husband realized they were charging 2 times more for tickets with tons of supply at regular price and that it was a scam site I left, after having entered my cc info but before authorizing a purchase. Essentially, they attempted to rob my by putting through an unauthorized charge. Called Jaylors in "customer service" he refused to reverse charge and would not let me talk to supervisor. My cc co will refuse but don't put yourself through this”

Posted 2 years ago

“Way overcharged i payed £289 for tickets when they should have only been £175 which is absolutely ridiculous”

Posted 2 years ago

“Read Trustpilot before “buying” from this company of cheats and scammers …I wish I had! We were refused entry to a venue because the tickets were invalid. Despite providing this mob with proof - numerous times - and the 4 different people I spoke to on the phone confirming that they could see that I had paid for this event, these cheats are now denying all knowledge. It’s no surprise that CEO, Eric Baker has narrowly escaped prison - Google him, it’s shocking!!! I now fully intend to expose these cheats on every public platform available - as will my many, many friends and family. Next step…legal action. He can’t buy his way out for ever!!!! I emailed approx 30 times with multiple screenshots from the emails received from viagogo and from my viagogo account - which they have now deleted from my account. No problem though….I already had the proof.”

Viagogo 1 star review on 25th April 2022

Viagogo 1 star review on 25th April 2022

Viagogo 1 star review on 25th April 2022

Viagogo 1 star review on 25th April 2022

Viagogo 1 star review on 25th April 2022

Posted 2 years ago

“PLEASE DO NOT BUY TICKETS FROM THIS WEBSITE! Always check with the venue before purchase. I purchased tickets for a comedian at a venue in my hometown and not only have i payed 3 times the price, my seats don't even exist!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They are a complete scam and I'm SO annoyed with myself for buying them off this website. Telling them the seats don't exist didn't make any difference, I have to resell to get my money back! ridiculous!!! To make matters worse, I've been on the website again and they are selling the SAME tickets I have bought for the same night, same time, same seats. Complete con artists and I don't no how they are getting away with it. AVOID THIS WEBSITE AT ALL COSTS!!! upon further investigations I have since been told that venue are starting to not accept viagogo tickets. PLEASE DO NOT USE THIS WEBSITE”

Posted 2 years ago

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Viagogo is rated 1.2 based on 646 reviews