Purchased tickets to the 2022 Kentucky Derby. Purchased on Feb 12, 2022. The Derby was held on May 7, 2022. Their initial response to my inquiry was that the tickets are often released shortly before the event. Made at least 30 phone calls to Viagogo and their response was that I would get the tickets in time for the event. Then I was notified that the issue was sent to relevant department to resolve. Then the issue was sent to their specialist customer support team. I'm guessing these teams were the round file because I received no response from anyone. I live just outside of Portland, Oregon. It's not that I walked across the street to Churchill Downs. My airfare and hotel costs was $6200.00. The whole time I was guaranteed by Viagogo that I would receive my tickets in time for the even. We flew into Louisville and on the Thursday before the event we went to Churchill Downs and inquired about them releasing the tickets to the third party vendors. The assured us that the tickets had been released several weeks earlier. Another call and was again assured that I would receive the tickets. On the day of the event i called and they said the tickets would be there. We went to the event and was told there was no tickets for us. $2200.00 down the drain. We were able to purchase tickets directly from Churchill Downs. They only refunded my money after I issued a dispute with my bank. They refunded the money on June 9, 2022. Which means they held onto my money from Feb 12th til June 9th. I was told today that I would not receive any further compensation for my costs. I am a disabled Vet on a fixed income and this is how Viaggo treats people.