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Viagogo Reviews

1.3 Rating 24 Reviews
8 %
of reviewers recommend Viagogo
1.3
Based on 24 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
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About Viagogo:

Viagogo is an online ticket marketplace for buying and selling tickets to live events. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries.

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Viagogo 1 star review on 11th May 2025
Joe
Viagogo 1 star review on 23rd March 2025
Anonymous
Anonymous
Anonymous  // 01/01/2019
Viagogo used UPS to deliver my tickets. The tickets never arrived. In numerous attempts to investigate with UPS, they clearly pointed at the sender as their only legit point of contract to trigger investigations or respond to with according results. After a total of 15 calls and 8 supervisor escaltions with Viagogo's support, they sit on a "UPS tracking says it has been delivered" and don't comply to do anything from their end, not even triggering the investigation at UPS. I am lost in the void of UPS not regarding me as a respected customer and Viagogo giving a literal shizz about whether I even got my order. Unbelievable.
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Posted 1 year ago
SCAM! Absolutely disappointed with my recent experience. I purchased three tickets for Dave Chappelle's show in London on December 2nd, intending it to be a reunion and celebration for three cousins. However, we only received one ticket. After contacting Viagogo customer support and explaining the situation, including the additional expenses for our flight, their response was completely unhelpful and they just ignored our complaint! The tickets cost £255 each,therefore £765.00 which is a significant amount, and the lack of support from their customer service is unacceptable. I will personally reach out to Dave Chappelle to share my experience with him as well. I will never use Viagogo again and strongly advise others to avoid this company as well!
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Posted 1 year ago
Viagogo is rated 1.3 based on 24 reviews