Viagogo Reviews

Name: Viagogo
Rating: 1.20

1.2 Rating 646 Reviews

5 %

of reviewers recommend Viagogo

1.2

Based on 646 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Viagogo:

Viagogo is an online ticket marketplace for buying and selling tickets to live events. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Comunication was 10/10. Ticket was early morning in my app. (Springsteen Hyde park 2023)”

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Posted 9 months ago

“Well overpriced, advise to get tickets elsewhere! Awful seats for the money!”

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Posted 10 months ago

“I had an issue with a purchased ticket and the Customer Service provided me an excellent service. They solved the problem promptly and kept communicating each step by step of the situation. Great experience!”

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Posted 10 months ago

“Concert starts soon. Confirmation of seat numbers sent days ago but no tickets and no QR code. 2 days trying to get QRCode but links lead nowhere. They’ve sent a link for replacement tickets but it states there are no tickets available. Ripped off but won’t give up on a refund yet. Avoid like the plague”

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Posted 10 months ago

“Bought two tickets for the Beyoncé concert in London months before the event. I expected to have some admin fee added to the purchase, the process seemed absolutely fine. However, when I received the confirmation for the tickets, the face value was almost half of the amount I paid and a £46 admin and booking fee was added to the costs. There was no visibility about any of this when purchasing the tickets, and I find it disappointing that such profiteering on tickets is legal in the UK. The concert of course was amazing, but I really feel let down about the price of the tickets.”

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Posted 10 months ago

“Bought tickets to Michael Buble, and paid $100 more than we should have. Purchased the tickets 8 months before the event, and when we went, the seats were the furtherest away from the stage, as high up as you could go at the RAC arena. People in front of us only paid $100, which was probably a fair price. Did however love the concert.”

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Posted 10 months ago

“Absolute crooks - I was sold tickets that when received, where NOT the tickets I purchased - they were at a lower price and in a nose-bleed section of the concert - almost half the cost/price of what I paid for them. Viagogo support was awful, automated responses and never really understanding the issue or at least ignoring it. They said the reseller uploaded the wrong tickets and they were trying to find new tickets. These guys are absolute crooks/scammers - avoid at all costs.”

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Posted 10 months ago

“Bought tickets to Andrea Bocelli concert. The company charged me 448.28 Euros per ticket plus tax and service fee. When I received the tickets, they had a face value of 97.99 Euros per ticket. The company has since refused a refund and keeps insisting that I should re-list the tickets on their site so as to perpetuate the scam which I wouldn't wish on anyone. AVOID! This company at all costs. DO NOT fall for the scam and their business practices that violate consumer rights. I am yet to get a solution regarding the refund because they keep telling me the same thing using different verbiage. I have since reported them to the better business bureau and I'm yet to get a resolution. Go directly to the online box office of the show/concert/event instead of using Viagogo. They use unlawful pricing tactics and will markup the tickets by 400%; they do not clearly and visibly state their no refund policy and try to force one to re-list the tickets on their site to keep perpetuating the scam. Then there are the added fees and taxes. Avoid the headache by avoiding this site.”

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Posted 11 months ago

“TOTAL RIPOFF -ISTO É UMA BURLA !!! EVITE A TODOS OS CUSTOS We bought Norah Jones tickets and later realized that the price we paid in total was 185% of the tickets' face value. THIS IS A TOTAL RIPOFF!!! AVOID AT ALL COSTS. Note: upon further investigation fairly priced tickets were still available from other ticket providers. Compramos os bilhetes da Norah Jones e depois percebemos que o preço total que pagamos era 185% do valor de face dos bilhetes. ISTO É UMA BURLA TOTAL!!! EVITE A TODOS OS CUSTOS. Observação: após uma investigação mais aprofundada, os bilhetes com preços justos ainda estavam disponíveis em outros fornecedores de bilhetes.”

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Posted 11 months ago

“Refused to refund”

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Posted 1 year ago

“Do not trust them!”

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Posted 1 year ago

“Still waiting for our Rod. Stewart tickets for March 18 2023 haven’t arrived yet and probably never will . Minus10 rating”

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Posted 1 year ago

“Others have said it, but I would also leave a zero if could. I purchased two tickets to see Florence + the Machine at the 02 in London back in March 2022. The original show was scheduled for 19th November 2022, however, it was cancelled as Florence had broken her foot. It was then rearranged for 28th January 2023. The e-tickets for the original show were sent from Viagogo to the 02 app. They were visible on the app so that you could gain entry to the 02. However, there were no tickets on the app for the rearranged date. Therefore, I attended the 02 earlier in the day and checked with the Box Office. They informed me that my allocated tickets were now assigned to other people - basically resold without my knowledge or consent. I therefore had no tickets for the event, and no contact / refund from Viagogo. I travelled from Birmingham to London for this, including a hotel stay.”

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Posted 1 year ago

“Got last minute Peter kay Glasgow tickets e tickets came the next day very good service 👌”

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Posted 1 year ago

“Charged double the price for Elton John tickets. Just a complete scam!”

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Posted 1 year ago

“Dotyczyło zamówienia 509717546 zakup biletów na mecz Porto. Szczerze odradzam, nie jest to oficjalny dystrybutor biletów klubu Porto i klub potwierdził że jest „fejk” i nic wspólnego z VIAGOGO. Bilety dotarły w dniu imprezy do Lizbony o 14.30 a mecz był oczywiście w Porto, pomimo wielu kontaktów że biletów nie ma a winny być dostarczone na 3 dni przed imprezą lub prosiliśmy o bilety elektroniczne obiecano że wyślą jednak do godziny rozpoczęcia nie wysłano. Nie rozumiem takiego postępowania tej firmy i oczywiście zwrot pieniędzy za bilety odpisano nam że jest nie możliwy. HJ wszystkim odradzam tą firmę VIAGOGO i polecam platformy które posiadają umowy na dystrybucje imprez w danym kraju. Ta firma to fejk. It concerned order 509717546 purchase of tickets for the Porto match. I sincerely advise against it, it is not the official ticket distributor of the Porto club and the club confirmed that it is "fake" and nothing to do with VIAGOGO. Tickets arrived in Lisbon on the day of the event at 14.30 and the match was of course in Porto, despite many contacts that tickets do not exist and should be delivered 3 days before the event or we asked for electronic tickets, they were promised that they would be sent, but they were not sent by the start time. I do not understand such behavior of this company and of course a refund for tickets was written to us that it is not possible. HJ I advise everyone against this VIAGOGO company and I recommend platforms that have contracts for the distribution of events in a given country. This company is a hoot.”

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Posted 1 year ago

“Do not use the re seller they are little more than a glorifed Indian Call centre scam”

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Posted 1 year ago

“I ordered 4 Phantom of the Opera (Melbourne) tickets on 26 June 2022. The event date is 27 Dec 2022. I ordered early to ensure seats, as this is for my 2 daughters' birthday celebration, and we're travelling interstate to see it. When I searched for tickets, the first results that came up were from Viagogo. I was pressured into buying right away as there was a red & bold phrase that says "there are very few tickets left". (In hindsight, I now realized they're referring to just tickets listed on their website. I didn't know this then because I thought they were like Ticketek or TicketMaster). So I ended up paying $584.73 (Section D Reserve). After purchasing, I received my confirmation email for Order no.501589297. On August 7th, I received an update from Viagogo after I followed up on my tickets. They confirmed by email that I will receive them no later than Dec 6th. Their app also showed this info. On Dec 7th, I checked the app again and the eTickets are still not loaded. I emailed and called customer service as I was getting anxious. I wanted to print the tickets before we travel from Sydney to Melbourne, as we might not have access to a printer there. I then went to read reviews about Viagogo and only then did I realize that they are a 3rd party marketplace/reseller website. Their website did not look like one and I was under the impression I was buying from a legit ticket seller. You can easily be fooled. After a lot of emails, a phone agent named Cesar called me. I was informed that the individual seller of my ticket will load the eTickets and I will receive them on Dec 16th. I was getting anxious because I read reviews from people who paid for overpriced tickets and ended up not receiving them. I didn't want to risk it, so on 09 Dec, I went to the official website of Arts Centre Melbourne (event organizer) and bought my tickets from there. I only had to pay $446.00 for 4 tickets and the seats are better (Section A Reserve). It's $140 cheaper. I also received confirmation that the eTickets will be emailed 3 days prior to the event. That's on 24 Dec. So in this case, why is Viagogo giving me an empty promise that my tickets will be sent on Dec 16th, when the organizer themselves can only send the tickets on 24 Dec? They tell lies just to appease their stressed out customers and to keep them hanging on. So I called Viagogo on Dec 9th to request to cancel my order and have my money returned. I spoke to 3 agents (Daisy, Theresa, and Mitch). They said they will not be able to cancel the tickets. Their only solution was for me to resell or relist the tickets (which I still don't have, by the way). They sent me a link by email, and here I have the option to resell the tickets and even mark up the prices! Since I was left with no other choice, I relisted my 'non-existent' tickets under relisting no. 5740024685. I did not mark it up. I just wanted to get back what I paid for. They said that once I have a buyer, they will notify me and pay me a few days after the event. If there will be no buyers, then they said they will not be able to assist - so I would end up having 4 tickets that I won't be able to use. But I think the more likely scenario would be that I will not receive the tickets and also won't get a refund. By the way, I also got an email that said my re-listing could not be posted to Viagogo, because I haven't uploaded a proof of face value or screenshot of the original purchase of my ticket. How can I do this when I am not the original seller and I have not received any tickets!? It also said "Listings are rejected after 15 days from their creation date. If we don't receive the required proof within that timeframe, we will unfortunately not be able to activate your listing for sale in Australia." Is this a joke? The phone agent told me to disregard that email, but at this point, I don't trust anyone from Viagogo. That is why I am writing everything now to get ready for lodging a complaint with NSW Fair Trading. I also kept all email correspondence just in case. This scam company needs to be closed down for good.”

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Posted 1 year ago

“VERY UPSET , purchased tickets months ago at full price for 5sos for my 13 year old daughter , this is her favourite band and had been looking forward to seeing them all year. Sadly a few hours before the concert we were told we arent getting the tickets after wed been give the run around for days prior, Viagogo were uninterested in helping us and offered me a refund which i doubt i will recieve , luckily i found a few tickets for the same show in a different location for half the price through ticket master, DO NOT GIVE YOUR MONEY TO VIAGOGO , THEY SCAMMED US AND WILL SCAM YOU TOO WITHOUT A SECOND THOUGHT... THEY SHOULD BE TAKEN DOWN, THEY DISCUST ME”

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Posted 1 year ago

“EVERYTHING WENT WRONG IT' A RACKETT. DO NOT BUY Expensive, horrid service, Bought tickets and they canceled the buy 3 hours before the show. NEGATIVE STARS !!!!”

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Posted 1 year ago

Viagogo is rated 1.2 based on 646 reviews