Bought tickets to Andrea Bocelli concert. The company charged me 448.28 Euros per ticket plus tax and service fee. When I received the tickets, they had a face value of 97.99 Euros per ticket. The company has since refused a refund and keeps insisting that I should re-list the tickets on their site so as to perpetuate the scam which I wouldn't wish on anyone. AVOID! This company at all costs. DO NOT fall for the scam and their business practices that violate consumer rights. I am yet to get a solution regarding the refund because they keep telling me the same thing using different verbiage. I have since reported them to the better business bureau and I'm yet to get a resolution. Go directly to the online box office of the show/concert/event instead of using Viagogo. They use unlawful pricing tactics and will markup the tickets by 400%; they do not clearly and visibly state their no refund policy and try to force one to re-list the tickets on their site to keep perpetuating the scam. Then there are the added fees and taxes. Avoid the headache by avoiding this site.