Vinomofo Reviews

Name: Vinomofo
Address: Suite 103, Level 1/204 Ingles Street, Suite 103, Level 1/204 Ingles St, Port Melbourne VIC 3207, Victoria
Rating: 4.66

4.7 Rating 1,090 Reviews

93 %

of reviewers recommend Vinomofo

Company Reviews

Metrics

Info

4.7

Based on 1,090 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

1800 663 419

Email:

team@vinomofo.com

Location:

Suite 103, Level 1/204 Ingles Street,
Suite 103, Level 1/204 Ingles St, Port Melbourne VIC 3207
Victoria
3207

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received my order as yet. It’s due next week some time. But I can’t comment at this stage until I receive it Cheers Joe”

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Posted 5 years ago

“Vinomofo is usually great, however with auspost and covid I’m still waiting for my wine 2 weeks after I placed my order”

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Posted 5 years ago

“Friends I dont know what the expression 'flat out like a lizard drinking' really means, but if is has something to do about fluids being in short supply then maybe the fact that first, very first purchase as still yet to arrive, it is taking its time getting to me. william”

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Posted 5 years ago

“Excellent service. Timely delivery”

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Posted 5 years ago

“A number of our family participated in the tasting over a number of households and it was a most enjoyable occasion. I enjoyed the nature of the conversation but suggest future virtual tastings would be improved if the vigneron gave a detailed overview of the 3 wines being featured; the first at the very beginning and the other two at the, say 20 and 40 minute (or 15 and 35 minute) marks respectively. We found ourselves sitting and listening to the conversation with Greg Follett, watching others sampling their wines and not having been given any background in relation the the shiraz we were about to taste. Cheers!”

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Posted 5 years ago

“Wine is very nice, comparatively cheap and was delivered to my door a short time after ordering.”

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Posted 5 years ago

“so far so good. competitive prices and prompt delivery. A good selection of wine to choose from and a continually changing selection”

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Posted 5 years ago

“I'm dying of thirst waiting for the delivery to arrive. Now more than a fortnight after placing the order, and there's still no sign of it.”

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Posted 5 years ago

“Great prices, great service. Slow delivery but that was Aus Post's delays.”

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Posted 5 years ago

“Two bottles into a mixed down and we've found a new favourite Sauv Blanc, the NGA WAKA SAUVIGNON BLANC 2020. Unfortunately it's not available as single dozen so I've marked you as 4 stars due the angst you've now created 😉”

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Posted 5 years ago

“Hello. I am glad I have joined vino mofo, as you offer very good value for money. However; I have checked your claimed discount percentages with wine producers and found your claims to be around ten percent higher than the actual discount. Also one box of wine has disappeared in transit recently and you have sent another. Thank you.”

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Posted 5 years ago

“Every bottle, yes, every bottle , is a winner . Never disappointed”

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Posted 5 years ago

“Very good range of wine offers, delivery is well above expectations”

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Posted 5 years ago

“2 weeks and still waiting, COVID sucks!”

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Posted 5 years ago

“Slow delivery process ...maybe its Aust Post but over 2 weeks from order before expected delivery is not great.”

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Posted 5 years ago

“The wine was amazing and such fantastic value for money! Will definitely be ordering again!”

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Posted 5 years ago

“Slow in delivery Ordered 3 cases 3 weeks ago only 2 have arrived Wrote to vinomofo last week and still no delivery How many times do I have to contact you?”

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Posted 5 years ago

Hi Margaret, Thanks very much for getting in touch, and we are sorry about the delay with your order. AusPost are well and truly under the pump at the moment, with everyone ordering online and a cut back to the amount of staff they can have in their facilities they are experiencing significant delays. What we are noticing is that AusPost are not scanning our parcels when they leave our warehouse, with the next scan happening when they are just about to be delivered. So while it can look like nothing is happening, please feel very reassured that your wine is on it's way and should arrive soon. Once again apologies for the delay, and if you're order hasn't arrived by the end of the week please let us know by contacting 1800 663 419. Otherwise I hope you enjoy the wine when it arrives. Regards, Vinomofo

Posted 5 years ago

“Excellent customer service. Website is easy to navigate.”

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Posted 5 years ago

So happy to hear, Chelsea! Let us know if there is anything else we can do! Cheers, Vinomofo

Posted 5 years ago

“Delivery took over a week and one of the cases of Yarra Valley Pinot Noir will need to be returned due to customer dissatisfaction.”

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Posted 5 years ago

“Ordered two six packs three weeks ago have only received one , so disappointed with the service thus far.”

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Posted 5 years ago

Hi Greg, Thanks very much for getting in touch, and we are sorry about the delay with your order. AusPost are well and truly under the pump at the moment, with everyone ordering online and a cut back to the amount of staff they can have in their facilities they are experiencing significant delays. What we are noticing is that AusPost are not scanning our parcels when they leave our warehouse, with the next scan happening when they are just about to be delivered. So while it can look like nothing is happening, please feel very reassured that your wine is on it's way and should arrive soon. Once again apologies for the delay, and if you're order hasn't arrived by the end of the week please let us know by contacting team@vinomofo.com. Otherwise I hope you enjoy the wine when it arrives. Regards, Vinomofo

Posted 5 years ago

Vinomofo is rated 4.7 based on 1,090 reviews