Vinted Reviews

Name: Vinted
Rating: 1.12

1.1 Rating 756 Reviews

2 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 756 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vinted 1 star review on 31st August 2025

Niaz Sadeghi

Anonymous

Anonymous

167

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a bag, it was significantly nit as described, I requested a return and asked the seller to cover the return postal costs, as it was their error, they did not respond to my messages. I had to pay to return, leaving me out of pocket, for something which was not my fault. I am not able to leave feedback for the seller as if the item is returned reviewing is not allowed. So sellers are getting away with scamming people. Vinted are misleading buyers with their buyer protection fees. Customer service won’t help or resolve. I’m raising a competing with them. How can they get away with not complying with the consumer protection act is beyond me.”

Helpful Report

Posted 1 year ago

“I shipped my parcel to the shop and in the vinted system it showed as received by the shop but my parcel went missing afterwards n vinted didn't pay anything and rather have me negative review on their site! Pathetic!”

Helpful Report

Posted 1 year ago

“I am having major communication problems with Vinted. There is simply no way of speaking to an individual. The best you get is a BOT. This is no way for a respectable company to do business, constantly hiding behind smoke and mirrors. I have done some research now and discovered the details of some of the characters behind their UK operations, including the lawyers Taylor Wessing. I do think that a phone helpline should be available at very least and I am hoping that this very social media savvy company reads social media/review feeds and realises that I, at least, am now on to them and reaching out to their top people to get our case resolved. In brief, we have been subject to fraud which has been facilitated by Vinted - they are party to it - and they are showing little concern or inclination to help. I will leave no stone unturned and will get to the very top to get this resolved. “Reputation, Reputation, Reputation” . I hope that Vinted follows the various social media platforms that I am now resorting to and responds now. They received a pre-action letter from me at 11.14 on Thursday 3 October which they signed for and have received at their lawyer’s office so they know who I am. Let’s see!”

Helpful Report

Posted 1 year ago

“Don't use platform no buyer protection customer service useless practically call you a liar when you report a issue. Don't know how this company are still trading to many scammers on there and Vinted let them carry on shocking.”

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Posted 1 year ago

“The app isn’t very user friendly and there’s zero customer service support if there’s an issue. It’s all automated services. Also some of the people signed up to it are conning people and wasting people’s time pretending to buy items. The app is majorly flawed and needs putting in the bin”

Helpful Report

Posted 1 year ago

“worst customer support e-v-e-r”

Helpful Report

Posted 1 year ago

“I WOULD GIVE VINTED ZERO, THEY ARE HORRIFIC! NO CUSTOMER SERVICE FOR ANY DISPUTE RESOLUTION ONLY AUTOMATED REPLIES, CERTAINLY NO HUMAN REPLIES. HAVING BEEN SCAMMED BY X3 BUYERS VINTED HAVE NOT RESPONDED OR REFUNDED SO WILL NOT BE USING THIS APP AGAIN. BACK TO EBAY ! I THINK IDIOTS RUN VINTED WHO ARE ONLY INTERESTED IN THEIR PROFITS NOTHING ELSE.”

Helpful Report

Posted 1 year ago

“Minus 5 stars for customer service. Don’t even think there is anyone there. They just send pre-scripted responses that you already know. Was sent a damaged item and I was disputing that I should pay for return postage when item arrived damaged. Seller refused to pay so asked Vinted that in the case of receiving damaged goods they need to have it in place that the Seller pays. Vinted just sent me same old pre-scripted babble that I already knew. Complete waste of time contacting them. Sellers know this and can take advantage.”

Helpful Report

Posted 1 year ago

“If I could give it MINUS 5 stars I would. I joined and listed one item and then got banned. Despite emails to ask why I am still permanently banned. The item was a TU Sainsbury's jacket that still had the tags selling for £6 and they said it was counterfeit. Really, a TU Sainsbury's jacket. Who are these numpties? DO NOT JOIN - it's absolutely pointless.”

Helpful Report

Posted 1 year ago

“Awful company. No protection for buyers. Items being sold faulty, not as described, buyer has to pay for the return always. Such an unpleasant experience. I cannot recommend.”

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Posted 1 year ago

“Got ignored by a support 7 days in a row with a simple question.”

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Posted 1 year ago

“I suspect this company is a scam fraudulent company, They seem to have banned me for no reason before I got any money from my sale.”

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Posted 1 year ago

“Awful experience. A buyer scammed me and the Vinted help team were totally useless. Not even sure they were human... Don't waste your time on this awful platform, it's full of scammers and time wasters. Just read the reviews online!”

Helpful Report

Posted 1 year ago

“Poor customer service.... and the seller's don't send. Stay away from this site unless you love to be mess around.they refuse to give you a refund looking for excuses all the time this company needs to fix up .. I've waited 35days just for to ask me to wait even longer.. there are also alot of fake accounts so aware.vinted are aware of this also and still make you wait up to 35 days or even more to be refunded... I would rather pay for brand new stuff then go back to this site again VERY POOR”

Helpful Report

Posted 1 year ago

“Don’t use this platform! I sold an item and have never received the money. Despite numerous attempts to find out why, they are dismissive and have zero customer service skills, I gave them proof and went through every platform I could but to no avail. Abhorrent treatment and frauds.”

Helpful Report

Posted 1 year ago

“Vinted lost the 1st item I sold. And their customer service is useless. Use eBay instead.”

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Posted 1 year ago

“Heel slecht. Je krijgt geen geld terug als iets een item niet in de verpakking zit en je het probleem hebt gemeld met foto's. Je betaald voor kopers, maar je krijgt niets! Hele slechte service, want je krijgt geen service!!”

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Posted 1 year ago

“Worst customer service ever. Item paid for but delivered to someone else. Fund was released to seller despite writing to them that item was not delivered to me. They assist carrier to defraud customers. No competent staff and no empathy.”

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Posted 1 year ago

“Item not available for collection, but can be returned 🤷 waiting 😡😡😡”

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Posted 1 year ago

“I have never received such bad customer service. Vinted is fine when everything is going alright. If you have a problem you can’t speak to anyone. You send message after message comes back to you. It is appalling. I was banned from Vinted saying I was breaking terms and conditions, which I wasn’t I have tried to reinstate my account but nobody ever responds To me, I have spent a lot of money on Vinted promoting my items and bumping them. They have suspended my account but not offered to refund the money I have spent keep away from them. Is my advice”

Helpful Report

Posted 1 year ago

Vinted is rated 1.1 based on 756 reviews