Vinted Reviews

Name: Vinted
Rating: 1.13

1.1 Rating 695 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

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Metrics

1.1

Based on 695 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Raisa

164

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Heel slecht. Je krijgt geen geld terug als iets een item niet in de verpakking zit en je het probleem hebt gemeld met foto's. Je betaald voor kopers, maar je krijgt niets! Hele slechte service, want je krijgt geen service!!”

Helpful Report

Posted 9 months ago

“Worst customer service ever. Item paid for but delivered to someone else. Fund was released to seller despite writing to them that item was not delivered to me. They assist carrier to defraud customers. No competent staff and no empathy.”

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Posted 9 months ago

“Item not available for collection, but can be returned 🤷 waiting 😡😡😡”

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Posted 9 months ago

“I have never received such bad customer service. Vinted is fine when everything is going alright. If you have a problem you can’t speak to anyone. You send message after message comes back to you. It is appalling. I was banned from Vinted saying I was breaking terms and conditions, which I wasn’t I have tried to reinstate my account but nobody ever responds To me, I have spent a lot of money on Vinted promoting my items and bumping them. They have suspended my account but not offered to refund the money I have spent keep away from them. Is my advice”

Helpful Report

Posted 9 months ago

“The worst customer service I've ever witnessed and its consistently bad across the board. It's actually impressive how bad it is. I've contacted multiple people and had the same response, every single time. I bought an item and the seller used the wrong address that was in no way related to me, and because they were delivered (to a complete wrong address) Vinted have closed the case in favour of the buyer even though I've explained to them and shown proof multiple times that they didn't send them to my address. It would have genuinely took someone even remotely competent 60 seconds to figure out that the address was completely wrong, unfortunately, it seems that they don't have anyone competent working for them. I actually reworded the sentence explaining that they sent them to the wrong address six times in one email and they still completely ignored the fact they were sent to the wrong address and said they were delivered so they couldn't help. So, if anyone wants free money, just sell something on Vinted and as long as the item arrives at any address and the tracking shows as delivered, you can keep the money. It doesn't matter what address, or what you send.”

Helpful Report

Posted 9 months ago

“It is all good until you want to exercise your right to return the item under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Vinted insist their internal processes are superior to UK legislation.”

Helpful Report

Posted 9 months ago

“Sold a pair of shoes. Buyer received and lied about defects and tried to obtain a lower buying price. I requested a return at my own expense. Buyer scammed me by sending back an old used pair of shoes. Vinted don’t care and the help team are useless robots. Might as well be speaking to a donut. Worst company I have ever used and I will be going pack to EBay, who are expensive but at least they are competent — and don’t seem to attract the same morons as the digital cess pit that is Vinted. Should call it shafted, instead. 0/10”

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Posted 9 months ago

“Blocked me and no customer service follow up when I don’t know what I was blocked for.”

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Posted 9 months ago

“Fraudulent company. I posted an item which I have proof of delivery. The paid said she received a completely different item. I complained, Vinted contacted the courier and said that I didn’t follow the correct shipping g procedure so they refunded the buyer when she did receive the item. They certainly do not support the seller and customer service is shocking. They don’t look at the proof so I have lost money.”

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Posted 10 months ago

“Customer service”

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Posted 10 months ago

“I am absolutely disgusted with Vinted. I asked for return from a seller who went ahead and issued one. It stated that the parcel should be sent by the 16th of September, I went ahead and sent the parcel on the 15th. No tracking information appeared. I contacted Vinted about my concerns, an automated response told me that they would reply within 48 hours. No one responded until I messaged again after 48 hours, within which time, the return was cancelled as it went out of the return time, even though it had been sent! I have provided the return receipt and tracking info yet Vinted are reluctant to help because they’ve already released funds to the seller! I sent the item before the send date yet apparently it is my fault? They have no said they will say no more on the matter, leaving me without the item or the money, even though I sent before the send date! Absolutely disgusting”

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Posted 10 months ago

“Bought a pair of trainers to be delivered too a shop.Vinted put wrong name on the parcel.I can't collect it.Emailed them.got a Message back in FRENCH stating reply in 48 hours.They didn't.Sent another email and got same message but they did reply.In order too fix the transaction they sent a form for me too fill in but the form was PDF format.I can't edit that.They had the cheek too troll me too reformat the form and use paint too edit the text.Impossible too do.Useless support.Anyways told them they are a joke company so the blocked my account and Im dealing with the transaction with my Bank only as Vinted are useless.”

Helpful Report

Posted 10 months ago

“Terrible customer service. When things go wrong you’re on your own. Their buyer protection fee doesn’t protect the buyer from anything if your seller refuses to cooperate. Plus the buyer has to pay even more for returning the faulty item! Repeatedly have had awful experiences & no help from vinted at all.”

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Posted 10 months ago

“I paid for a Ted Baker bag advertised as new without tags. It was clearly not Ted Baker not a T marking in sight in fact no label whatsoever and a mark on the front to boot. Looks like a Primark bag. I send about 15 photographs and a week of constant chasing Vinted say that they don’t think it is counterfeit and released my money to the seller!!! Absolute rubbish scammers can do what they want they’ll get their money anyway.”

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Posted 10 months ago

“Very, very bad experience, I paid £30 and plus insurance and delivery, for Nike trainers and I received rubbish. The trainers is si old and used, shame who sells rubbish.”

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Posted 10 months ago

“Absolute scam!!!! Wonder what intention the developer had while creating Vinted! Awful experience, extremely poor customer service. New to Vinted the process was very tricky to understand with complicated process of 2Day format to say if the item was defective or not, if not stated within that time frame - don’t expect any help from Vinted 🙄! 1st awful experience - bought a bundle of 3 item, thought items were fine but on a closer look there was a tear under one of the sleeves of the dress, told the seller about the situation as this was not noticed in the first look but when worn the big tear was quiet visible and hence immediately informed when this was noticed. But neither the seller Nor the customer service centre was helpful! Vinted just watched and did nothing, placing buyer at blame as any issue should have been sorted within the 2Day time frame! 2nd experience was when an bracelet ordered just snapped on the first attempt, and the quality of the product was awful and the hence the item just broke! But here again the so called customer support team did nothing to sort this even after knowing that the item just snapped and could not be fixed. The seller accepted the return but with buyer putting up the return postage cost! How was the buyer at fault when the item didn’t even last the last try!!! What happens when you find a defective item when you shop???? The store you buy from takes the responsibility and either give you a return or refund! Vinted has the most awful services I have dealt with- even if the buyer is not at fault and the seller refuse to take up the responsibility of the return postal cost, Vinted did nothing to step in help!!!! My two scenario experience with Vinted was awful with poor customer support or care! Other than minting money for their service, no service was provided for the money taken!!!! EBay is by far much better at customer service than what this place has to offer!!! Never coming back!!!! Warning, Please stay away from such scammers!!!”

Helpful Report

Posted 10 months ago

“Awful service, it's just like dealing with robots, can't actually speak to someone and there terms and conditions are worth nothing.....honestly don't use them if you want to loose your money and never get it back.”

Helpful Report

Posted 10 months ago

“Got perm banned without any explanations and needed to wait each day for 4 days for their bot response... to pass the 5th day and got banned without possibility of appellation on 6th. Like someone said, their support is a joke.”

Helpful Report

Posted 10 months ago

“Horrendous customer service! I am a seller who despatched a pair of trainers 24 hours after them being purchased. I sent them on a tracked service. Around 2 weeks later, customer advised she hadn't received the item. I tracked the parcel, advised they had attempted deliver 3 times and the parcel was now at the local delivery office. She advised she would visit the office to collect. Another week on, customer raises a dispute advising she cannot visit the office as it's 30+ mins drive / 2 hour walk when in fact it was a 7 min drive / 43 min walk. Vinted then refunded the customer even though I could provide evidence of tracking and the conversation between myself and the customer. I advised I cannot be held responsible for the customer not being at the address when delivery is attempted. Checked the tracking a couple of days later, the customer had received the order so customer had clearly planned to dispute the payment, receive a refund and then arrange with the delivery office to have these redelivered. I am now out of pocket whilst the customer has received a refund and the trainers. Have been back and forth with support agents and I'm told they can't help, I'll have to claim compensation from the delivery company. How can I claim compensation when the customer has the parcel? I receive pretty much the same response every time. So basically, Vinted are supporting fraudulent transactions. I've provided tracking, proof of delivery, image of delivery but yet Vinted have still sided with the customer even though it is in black and white that the parcel has been delivered. Absolutely appalled at this service and the way this has been handled. Will be moving all my goods over to eBay as their customer service is spot on. Avoid Vinted at all costs!”

Vinted 1 star review on 9th September 2024

Helpful Report

Posted 10 months ago

“I am devastated. I listed a shirt in original wrapper and it sold immediately. I got £2 for it and packed and sent immediately due to be delivered. Seeing as that went well I decided to sell a pair of shoes. They are sketchers, bought at sketches shop at the outlet centre in ashford Kent. They have a serial number and I can say as far as I know genuine. I have so for lost the shirt and also £2. This does not worry me but my reputation does. I am a 76 year pensioner and know nothing about counterfeit goods or scamming. Shame on you Vinted I want nothing but an apology and definitely do not want to be associated with a company that gets it SO WRONG”

Helpful Report

Posted 10 months ago

Vinted is rated 1.1 based on 695 reviews