VIP Premium Vaping and E-Liquids Reviews

Name: VIP Premium Vaping and E-Liquids
Address: VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW, Manchester
Rating: 4.45

4.5 Rating 2,550 Reviews

87 %

of reviewers recommend VIP Premium Vaping and E-Liquids

4.5

Based on 2,550 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

customercare@vipcig.com

Location:

VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW
Manchester
BL9 5BW

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VIP Premium Vaping and E-Liquids 5 star review on 9th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order but failed to swap order to (existing) alernative delivery address. Aaron changed for me very efficiently and quickly. Ian Kennedy”

Helpful Report

Posted 4 years ago

Thank you very much for the five star review! It’s great to hear that your order arrived within the expected timescale! We hope that you like your product. If you have any queries, please do not hesitate to give our friendly VIP Customer Care team a call on 0161 413 0370 or drop us an email to admin@vipcig.com. Kind Regards, - Nathan VIP Customer Care

Posted 4 years ago

“Always use Vip for my liquids. Great service. Janet was very helpful when I was chasing a delivery. Thank you 😊”

Helpful Report

Posted 4 years ago

Thanks for the review. It’s great to hear that you have found the VIP liquid for you! All customer feedback is very greatly appreciated. Please keep an eye on our website for exciting deals and new products! If you have any queries, or ever require assistance, please do not hesitate to get in touch with the friendly VIP Customer Care team by dropping us an email on admin@vipcig.com or you could give us a call on 0161 413 0370. Kind Regards, Nathan – VIP Customer

Posted 4 years ago

“Hi I have been using VIP for a few years now & the service is excellent. I recently bought a new vape but unfortunately it broke after about 2 weeks. I contacted yourself & was dealt with by Nicola. I explained the issue & she arranged for a new vape to be sent to me. Nicola was so helpful & I cant thank her enough. credit to your team.”

Helpful Report

Posted 4 years ago

Good Afternoon Elaine, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“I had a problem with a recent order. This was promptly and satisfactorily dealt with by Nicola. Thank you, Nicola!”

Helpful Report

Posted 4 years ago

Good Morning Irvine, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“Extremely helpful and very informative. Managed to find exactly what I needed when I didn’t have a clue. Fab service!!”

Helpful Report

Posted 4 years ago

Good morning, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“Excellent webchat service from Nathan. Affordable prices, fantastic vaping experience. Wish the store in Bristol hadn't closed !!”

Helpful Report

Posted 4 years ago

Good morning Jo, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“Excellent service from Nicola nothing was too much trouble. Great products will definitely come back and recommend thank you”

Helpful Report

Posted 4 years ago

Good Morning Vicky, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“Great products that I’ve used for years and always prompt and efficient in delivery. Did experience a recent issue with delivery (Royal Mail side) and Nicola was very efficient in resolving this for me to my utmost satisfaction. Thank you Nicola”

Helpful Report

Posted 4 years ago

Good morning Helen, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“I would like to thank Ms Duckworth for her service, she was friendly and helpful and she resolved my problem with the utmost efficiency and I cannot thank her enough.”

Helpful Report

Posted 4 years ago

Good morning George, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind regards -Grant- VIP Customer Care

Posted 4 years ago

“I contacted Nicola in customer service today due to an issue trying to order online. She was very helpful and extremely friendly..exactly what you want when you contact customer service. Placed my order with her while on the phone and completely resolved my issue. I highly recommend this company...great products..fast delivery...great customer service...perfect and 5 ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 4 years ago

Good morning Alison, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards, -Grant- VIP Customer Care

Posted 4 years ago

“I rang today due to an issue arising on online ordering...Nicola was so helpful, friendly and a real pleasure to chat to and she resolved and explained about the different offers on e liquid at the moment. I placed my order online with her and she is perfect in her role at customer service..a real pleasure to speak to ...thank you. I am very happy with this company...I have been buying their products consistently for several years. The British gold e liquid is the best...delivery quick...I’ve never had any problems at all..I highly recommend them and their products. 5 stars ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 4 years ago

Good Afternoon Alison, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“Nicola was very helpful and swift in responding and resolving my delivery issue. Thank you Nicola.”

Helpful Report

Posted 4 years ago

Good Afternoon Josh, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“I would like to thank Nicola for the great service, Nicola solved my query straight away it was a pleasure to speak to her she is a credit to your company, Thank you Nicola”

Helpful Report

Posted 4 years ago

Good Afternoon Patrica, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com Kind Regards -Grant- Customer Care

Posted 4 years ago

“I ordered my cartomisers on Tues 08/10/19 but although couriers informed me that my delivery would be today, sadly that was not the case. I contacted webchat and spoke with Nathan who I have previously spoken with in the past due to undelivered order. He explained to me today that due to the company relocating that there would be a delay between 2 - 5 working days from date of order. On both occasions Nathan has been most helpful and kept me up to date on progress, his customer service skills are exemplary. Nathan, you are a star! Grateful thanks (customer of over 6 years) x”

Helpful Report

Posted 4 years ago

Good Afternoon Monica, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“The customer service provided by Nicola was second to none. Thank you”

Helpful Report

Posted 4 years ago

Good Morning Alastair, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“After placing my order today with the help of Nathan on the web chat, I had cause to return via the web chat and this time I got Grant. I can honestly say that I was blown away by the help Grant gave me both on the chat and also the phone. Never have I come across a nicer, more friendly bunch of people working at the same firm. Totally happy and looking forward to my new Vype e-pen.”

Helpful Report

Posted 4 years ago

Good Afternoon Viv, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“Nicola Thompson you were so helpful happy and so focused on me that I am delighted to say a big Thankyou xxxxx”

Helpful Report

Posted 4 years ago

Good Morning, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“I've just placed my order for the VIP Virginia Tobacco - used it for years and always enjoy it. I needed some help to understand the pricing and Nathan was very helpful, making everything clear and explaining how I could get the best out of the offers. Just sometimes and on some sites, the live webchat is invaluable.”

Helpful Report

Posted 4 years ago

Goof Afternoon Viv, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards, -Grant- VIP Customer Care

Posted 4 years ago

“Very satisfied with the Nathan who sorted my problem very quickly and efficiently thank you”

Helpful Report

Posted 4 years ago

Good Afternoon Grace, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“Fantastic products at great prices and great customer service from Nathan. I would recommend VIP for all your vaping needs”

Helpful Report

Posted 4 years ago

Good afternoon michael, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

VIP Premium Vaping and E-Liquids is rated 4.5 based on 2,550 reviews