Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

“Excellent service , very professional , highly recommended , friendly team .”

Posted 5 years ago

Hi Slawomir, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again in the future. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“professional and timely”

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Posted 5 years ago

Hi Alexander, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you return! To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Fast and informative.”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to work with you again. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Very rude”

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Posted 5 years ago

Hello, Thanks for taking the time to share your feedback. I would like to personally apologize for the negative experience you had with VisaHQ's customer care team. We strive to answer all calls with the utmost professionalism. Rest assured that reviews like yours help make us better. I hope this information will help you decide to reconsider using VisaHQ in the future. Again, my apologies for your negative experience. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“They were really fast.”

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Posted 5 years ago

Hi Mahajabin, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you choose us again. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“This was literally the worst service of my entire life. I spent hours of my time and thousands of my dollars and all of that was wasted because of VisaHQ. I had to cancel my trip because people at your company couldn't communicate with each other about a change in my itinerary, then when I spoke to someone about it, it took two days to get a response and there's still been no resolution. Again, I've done a ton of work with many service companies and I have never once had a worse experience.”

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Posted 5 years ago

Hi Arman, Thank you for sharing your feedback regarding VisaHQ. We take full responsibility for your negative experience and I would like to personally apologize for everything that went wrong. I want to assure you that reviews like yours help us improve our services worldwide. In fact, your experience was addressed with our team yesterday so it will never happen again. Again, my sincere apologies and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

Hi Arman, Thank you for sharing your feedback regarding VisaHQ. We take full responsibility for your negative experience and I would like to personally apologize for everything that went wrong. I want to assure you that reviews like yours help us improve our services worldwide. In fact, your experience was addressed with our team yesterday so it will never happen again. Again, my sincere apologies and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Did both an electronic Visa and a China pspt. I sent in a note asking if a refund could be processed since I didnt need expedited processing and I rec'd the answer within 24 hours. I am a travel agent so I will reccomend you to clients based upon my favorable experience.”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We are glad you had a great experience with our services and we sincerely appreciate you spreading the word about us with your clients! To further share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“My son & I applied for our visas to China through VisaHQ. We received amazing service. Josephine and all of the staff at VisaHQ were respectful and helpful every step of the way, from our 1st meeting at VisaHQ through the additional process of my having to apply for a new US passport, after the China Consulate rejected my application for a visa. There was blue ink on several pages of my US passport and the consulate considered it damaged. However, the US Department of State did not consider my passport damaged. Josephine guided me as to the proper application to use that saved me from having to make multiple trips to the US Depart of State. I now have my new US passport and China visa in hand. Josephine's knowledge, experience, guidance and care during this stressful process was incredible. I cannot thank her enough!”

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Posted 5 years ago

Hi Teveia, Thanks for sharing your review of VisaHQ. We're glad you and your son had an excellent experience working with Josephine to obtain your Chinese visas. We enjoy hearing stories like yours about our team providing exceptional service and we hope to serve you again next time you need travel documents! To further share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“The communication for the step by step process about the status of my visa was very informative - very good”

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Posted 5 years ago

Hi Wadad, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope to work with you again. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“really it was excellent service, very responsible and quick...really dealing with them was a piece in mind”

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Posted 5 years ago

Hi Mohsen, Thanks for sharing your review of VisaHQ. We're glad you had a great experience with VisaHQ and we hope to work with you again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Fantastic service so quick and efficient I posted off my documents on Saturday I had an email on Monday saying all had been received on Tuesday I received an email saying my passport was on the way back with my visa which I had in my hand by 12.30pm Wednesday, I have no hesitation in reccomending this service and I will definitely be using it in the future”

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Posted 5 years ago

Hi William, Thanks for taking the time to review VisaHQ. We're glad you had an excellent experience with our application process and we are thrilled you received your visa so promptly. We look forward to working with you again! To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“They were quick and efficient and kept me updated every step of the way.”

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Posted 5 years ago

Hi Kathryn, Thanks for reviewing VisaHQ. We're glad you had a five-star experience with our services and we hope you will return next time you require travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Extremely expensive compared to other recommendations”

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Posted 5 years ago

Hello, Thanks for taking the time to leave your feedback about VisaHQ. We do everything we can to keep our fees low. Furthermore, I would like to remind you that our team saves applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, agents can save you from having to cancel your trip due to document errors. I hope this has clarified the value of VisaHQ's services and we would enjoy serving you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“VISA HQ services are really confusing. We (me & my wife) applied for Singapore Tourist VISA fromMelbourne as we are Indian citizen, paid visa fees AU$ 104.50 per person total: AU$ 209.00. In the receipt it's written: "Single Entry Tourist Visa to Singapore for Sanjib Mukherjee with 5 business days turnaround at the consulate./ A$104.50. Single Entry Tourist Visa to Singapore for Sushma Mukherjee with 5 business days turnaround at the consulate./ A$104.50" When we went this morning (11/09/2019) to VFS office in Melbourne, they said we have to pay again fees @ AU$95.00 per person. We paid again AU$190.00. VFS said, VISA HQ has nothing to do for the visa and they are travel agent only and advised me to get return from them. I wonder how VISA HQ can accept online payment of A$104.50 per person against Tourist Visa fees. I felt cheated by Visa HQ service, when I called them for refund my money they refused.”

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Posted 5 years ago

Hi Sanjib, We appreciate you taking the time to leave your feedback. Although I know you already spoke to Pia regarding your application, I would also like to personally apologize for the inconvenience you experienced on behalf of the entire VisaHQ team. Rest assured that feedback like yours makes us better. I would like to apologize for any confusion the fee table on our website caused; when you paid VisaHQ, you were only paying our service fee, not the Embassy fee that was due on the day of the appointment. If you need further assistance, please don't hesitate to contact Pia at +61 2 7200 0815. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

Hi Sanjib, We appreciate you taking the time to leave your feedback. Although I know you already spoke to Pia regarding your application, I would also like to personally apologize for the inconvenience you experienced on behalf of the entire VisaHQ team. Rest assured that feedback like yours makes us better. I would like to apologize for any confusion the fee table on our website caused; when you paid VisaHQ, you were only paying our service fee, not the Embassy fee that was due on the day of the appointment. If you need further assistance, please don't hesitate to contact Pia at +61 2 7200 0815. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Hi Rebecca, Thanks for reviewing VIsaHQ. We're glad you had a great experience with our services and we hope to work with you again in the future. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Very quick, but I am a bit of a luddite so I needed help with all the scanning bits.”

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Posted 5 years ago

Hi Corinn Jo, Thanks for reviewing VisaHQ. I'm glad you had a good experience with our services overall, but I would like to apologize for any confusion you had with uploading documents. Remember, our team is here to help whenever you need them at info@visahq.com or 1-800-345-6541. I hope you'll choose VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

Hi Corinn Jo, Thanks for reviewing VisaHQ. I'm glad you had a good experience with our services overall, but I would like to apologize for any confusion you had with uploading documents. Remember, our team is here to help whenever you need them at info@visahq.com or 1-800-345-6541. I hope you'll choose VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Need to train the staffs to be more friendly for customer services and customer approach in the office”

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Posted 5 years ago

Hello! Thanks for sharing your feedback about VisaHQ. I would like to personally apologize for the fact that your experience wasn't 100% satisfactory. Rest assured that reviews like yours help us improve our client relations worldwide. Again, I'm sorry for your negative experience and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Visa hq always stayed in touch with me the whole way through every step. Maria was very helpful and personal on her communication. The easy on line portal makes it convenient as well”

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Posted 5 years ago

Hi Anthony, Thanks for sharing your review of VisaHQ. We're glad you had a good experience working with Maria and we hope you choose our services again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Thank you for keeping me up to date.Very professional.”

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Posted 5 years ago

Hi Richard, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you return next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“very accurate fast trustful good contact”

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Posted 5 years ago

Hi Urbain, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

VisaHQ Reviews