VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,924 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,924 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online travel visa”

Helpful Report

Posted 1 month ago

“Haidee handled my case and was very informative and helpful. I was able to get my passport updated faster than the timeframe that I selected. I would use VisaHQ again.”

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Posted 1 month ago

“I have given information that you requested three times, but it has not been added. I have been on hold for 67 minutes and again no one is helping me.”

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Posted 1 month ago

“I feel so mutch proud”

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Posted 1 month ago

“Subject: Extremely Poor Experience with VisaHQ – Urgent Concerns To Whom It May Concern, I am extremely disappointed with the experience I’ve had using VisaHQ. I have used your service successfully in the past, but this most recent attempt has been nothing short of a nightmare. Your website is confusing and lacks clear, consistent instructions. The application appears in incomplete sections, each time indicating it’s "finished," only for me to call and be told there's yet another step or section that needs to be completed—this has happened three times. While I have been able to reach someone by phone, it’s clear your team is not on the same page. No one seems to know what’s going on or how to guide customers through the process efficiently. To make matters worse, I have now been waiting over 24 hours for a simple signature form to be sent to me—still nothing. At this point, I am genuinely concerned that I may not get my passport back in time, or worse, not at all. After nearly 30 years of international travel and dealing with various visa services, this is, without question, one of the worst customer experiences I have encountered. Adding insult to injury, I was charged twice. While I did receive a refund, I was penalized $25 for your mistake. That is unacceptable and completely unprofessional. VisaHQ has lost my trust, and I will strongly reconsider using or recommending your service in the future unless these issues are addressed immediately. Sincerely, William Baker”

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Posted 1 month ago

“I needed visa urgently, and Abby Hizon was incredibly helpful and reassuring throughout the entire process. She was patient, responsive, and really helped ease my nerves during a stressful time. Thanks to her support, I was able to receive the visa in time. She is absolutely the best. I am so grateful for her help!”

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Posted 1 month ago

“cI need to apply for a visa to the US.”

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Posted 1 month ago

“Ok , me gustó su forma de contes es muy claro y precio en los pasos a seguir”

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Posted 1 month ago

“They went 101% just to help me. Thank you so much!! 🫶🏼”

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Posted 1 month ago

“Very informative. Hope it works”

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Posted 1 month ago

“Really great service helped so professionally by Jenesis I recommend this company in light of my experience 👍”

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Posted 1 month ago

“really fast with great support. Brigete, you are the best!! highly recommended.”

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Posted 1 month ago

“I must say I was impressed with the service provided by Jenises ... he patiently dealt with my queries and as I am not very " tech savvy " I handed the visas application over to my daughter who helped telephonically with the whole process . Well done and thanks”

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Posted 1 month ago

“Angel Virgil attended to my problem with visa application to Australia. He's friendly and guided me thru smoothly. Keep up the good work!”

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Posted 1 month ago

“Efficient process and good understanding of what was needed for various visa types.”

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Posted 1 month ago

“Thank you so much”

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Posted 1 month ago

“I would give zero stars if I could. The service was terrible, and they repeatedly provided false information—I had to obtain accurate details on visa requirements from another VISA company. VISAHQ charged me an additional fee after my visa was approved, justifying this by saying, 'Our website is not accurate.' Over the phone, employees were unable to provide answers to questions in real time. The entire process took over a month and was made more stressful by the lack of knowledge from employees at VisaHQ. My visa application was successful because of my own research and decision not to rely on information provided by VISAHQ employees.”

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Posted 1 month ago

“I had a good experience with VisaHQ. My Visa specialist Judelyn was very helpful and answered all my questions for my Schengen visa application for Spain.”

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Posted 2 months ago

“You list several sites for "Bermuda Embassy" in the US. In fact, these are offices of the British Embassy which does NOT handle any affairs for Bermuda.”

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Posted 2 months ago

“Brigete did a great job of guiding me through the process. I'm glad at how the application turned out. Would definitely recommend the service.”

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Posted 2 months ago

VisaHQ is rated 4.4 based on 3,924 reviews