VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 3,901 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,901 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process to get an India Visa is time consuming and, at times, a bit confusing. However, thanks to Brigete from VisaHQ I actually had a very positive experience. She was very knowledgeable of the process and very prompt in responses any time I would message her through the chat application. In addition, it was easy to upload information and I was always aware of where in the process my visa was at. Overall, really great experience!”

Helpful Report

Posted 1 year ago

“NO REFUND: While applying, they kept re-asking me for the same documents, thus kept delaying the process...Difficult to get through to someone on phone. If more than 2 people in the cue, you could wait hours to speak with someone. After all that, the country I applied for didn't require a Visa, they would not refund my money.”

Helpful Report

Posted 1 year ago

“Virgil, thank you so much for providing support to the recent application on Visa processing. You leapt into action efficiently on how to guide me on the form details outlined; you have been incredibly efficient, polite, patience and engaging. You have done a spectacular job of helping manage this task seamless; given some challenging situations. It is an pleasure working with you, thank you! Team VisaHQ thumbs up!”

Helpful Report

Posted 1 year ago

“The customer service VISAhq provides is unmatched. They will assign a real person to aid you along the way and help expedite the process even when you could have 0 understanding of VISA's or how to get them. They also respond in a timely manner to address any issues or concerns you may have with your documents.”

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Posted 1 year ago

“Great customer service, via e-mail: responding in timely manner and addressing concerns/issues. It takes a long time to get through phone services, which needs to be improved.”

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Posted 1 year ago

“I am really impressed with your services”

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Posted 1 year ago

“I cannot give high enough reviews for VISAHQ. My flight was leaving in 7 business days, with xmas in the middle of the wait, and yet i got my renewal back in 4 days, with plenty of time to spare and relax. I used their call center, visited the office, and communicated by email, and all channels were excellent, and considerate of my situation. Top shelf and would recommend them to all.”

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Posted 1 year ago

“Allexis helped me upload documents. She was very helpful and generous with her time and expertise. I will recommend your company to my family and friends. Please thank Alexis on my behalf.”

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Posted 1 year ago

“VISAHQ representative, Allexis, has performed a phenomenally outstanding job this afternoon in assisting me to resolve my issue regarding my visa issues. Allexis far exceeds her expected professional duties and responsibilities, and has not only demonstrated expertise in her assigned field, but has also proven to be a most knowledgeable and caring employee with relentless patience and devotion. Allexis maintains excellent communication skills and provides meticulous, reliable, accurate, and efficient service which is greatly appreciated, and she should be congratulated for being such a contributing and valuable asset, not only to the VisaHQ Company, but also to the countless customers whom she serves on a daily basis. I would therefore not hesitate to recommend Allexis’s highly professional services to my colleagues and family, and I most certainly anticipate patronizing your company in the forthcoming years. ”

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Posted 1 year ago

“Excellent service by Ms Mayada Like always”

Helpful Report

Posted 1 year ago

“Expérience horrible. Fuyez ce site ! Ils se sont trompés sur le visa. Pas de service clients !!! Faites attention...les avis positifs doivent être fake”

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Posted 1 year ago

“I would have given this visa service 1 star, but for the kindness of my visa follow-up person. She has been very kind, so I added an extra star because of her sincere kindness. However, my reason for giving this visa service a very low review is because according to the website and its reviewed guidelines, it was stated that it takes a maximum of 7-10 days to receive a decision on any visa application. Today makes it 11 business days and 16 days since I submitted my visa application. My flight is scheduled for tomorrow and I am yet to receive my passport back as promised when I chose to use this visa service.”

Helpful Report

Posted 1 year ago

“VisaHQ, I am very grateful for the service they offer is of excellent quality and promptly I thank them for their high quality service. San Antonio, TX”

Helpful Report

Posted 1 year ago

“Quick reaction to the application and short process, my visa was ready in just a few days, I appreciate that very much, it saved a lot of time and energy.”

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Posted 1 year ago

“Passport went missing on their office, they think they sent it on to embassy but no record. Request made to return the fed x package immediately upon receipt, this was not done and numerous calls to their office, which is a call centre, were ineffective. Do not use this company is the recommendation I give.”

Helpful Report

Posted 1 year ago

“Fast and easy for visa application. The staff are very good and helping. Thank you visa HQ!!”

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Posted 1 year ago

“Attention c’est un site d’escrot après avoir la maudite somme 399€ pour entamer la procédure de mon visa depuis bientôt 7 jours aucun contact sérieux de leurs part Faite attention !!!⚠️”

Helpful Report

Posted 1 year ago

“What can I say, fees are expensive, to let the other people know it's cheaper to go direct to the Philippines embassy, or even you can apply at the airport if its less then 59 days. don't get caught out like I did. Could of been honest about it not tell me oh you can't get a visa at the airport, yes you can!! I spent £321, in processing fees, notary fees, transport. Embassy fee is only £28 lol. Their communication went from excellent to very poor, and very unprofessional, they never update me after documents were submitted. Very responsive before my application was submitted excellent communication. I change my mind. I had to contact the embassy direct to find out where my passport was. Absolutely shocking. I thought that was supposed to be your job to tell me that. Not me finding that out before you. I'm the customer. Whats the point of paying all those fees. You never updated me from November 23-4th of December regarding my passport. I got told by the embassy my passport was already their cause you sent it back to them why was I not notified!! As I paid you £11 for speical delivery to be sent to me not the embassy. You left me no choice but I went and bought coach ticket to get my passport cause my anxiety when through the roof. As my flight is only a few days away. You never updated then to tell me that you tried contacting me by phone and email on the 5th December when I was already at the embassy. Just wow!! I didn't have any phone or emails on that day. If I hadn't of contacted the embassy myself on 1st of December and just waited for your repsonse I don't know what situation I would of been in. As I have spent thousands on my flight and transport to the Philippines. I went with this company thinking that I would have a smooth process, I was wrong cause they cause me more stress over something that shouldn't even get to this point. You didn't even apologise after I i had said i got my passport. Just said that's good news! After I was never updated. You need to do more research when giving someone notary phone number not give me a solicitor number lol. When it stated on the letter not to be signed by a solicitor! I'm dyslexic but I'm not that stupid. Solicitor pointed me in the correct direction they were even more helpful. Will never used this company ever again I'll apply direct to the embassy. Less hassle and less stress. Less costs.”

Helpful Report

Posted 1 year ago

“I am very pleased with VisaHQ’s handling of my passport renewal. I made a small error on the passport application and Haidee from VisaHQ called right away and assisted to get it fixed. HQ sent updates when documents were received by them, when the application was accepted for processing by the Department of State, when the passport was sent out, and when the passport arrived in my mailbox. Every step of the way Haidee was available by email and/or phone. I certainly will use VisaHQ again in 10 years, as I did 10 years ago.”

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Posted 1 year ago

“The Visa HQ representative (Katrina) was extremely professional and helpful. She listened to my specific needs and came up with a solution. She responded to all my emails and followed up with me to keep me informed. Wonderful experience!!”

Helpful Report

Posted 1 year ago

VisaHQ is rated 4.4 based on 3,901 reviews