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Vision Express Reviews

3.1 Rating 571 Reviews

51 %

of reviewers recommend Vision Express

Company Reviews

3.1

Based on 571 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aweful experience with the Telford branch, waited 8 weeks for my glasses to arrive and was fed lies every week, eventually given these for free but the branch manager who has not got a clue told me as i was given them for free it would be a bonus if they ever turned up as if i was being done a favour, now got a second pair half price but would never use thes people again, nightmare!”

Posted 3 years ago

“Maidstone branch went above and beyond. I cannot thank the friendly, courteous staff enough. I'll be back !!”

Posted 3 years ago

“I had a very bad experience in ilford store , waiting time for my glasses 2 months . I don’t really recommend that store and very unprofessional in the way to deal with issue . The manager was so rude and not polite at all”

Posted 3 years ago

“Went to Vision Express in Tesco’s Monkspath with my Son who has special needs. Treated so well by all the staff and a special thanks to Kerrie who looked after us so well with kindness and consideration. We both love our new glasses.”

Posted 3 years ago

“Today i went to Vision Express in Huntingdon town center shop. The assistant was measuring me up to give me a price on a new pair of glasses, putting black pen spots all over my own glasses for some reason to check my lenses i suspect. Half way through she got up and left me to serve another customer . The boss ended up giving me a price which i am thinking about . Only to find when i got back to my car black pen spots all over my glasses she didn't even clean my glasses in my book that's not very professional !”

Posted 3 years ago

“I have had excellent consolation this after noon with the manager at Vison Express Tesco ELY Cambs. Could not wish to meet a better guy than Steven Mitchell. If i have a problem with glasses again he is guys i will go and see.”

Posted 3 years ago

“Prepared wrong numbered glasses.. when I made complaint they promised to change ...Kept glasses with them for month and returned the same faulty glasses saying that changed ... Never buy ...Worst experience”

Posted 3 years ago

“I booked an appointment online. The online system sent me an email confirming date and time. I turned up for the appointment and was told they were fully booked and that I should only consider it a valid booking after having been contacted by the branch that the appointment was made at. What a waste of time! What a rubbish outdated and misleading system.”

Posted 3 years ago

“I phoned the Burgess Hill store to check that my husband’s appointment was going ahead later today. I was told that there was no optician available. I said I hadn’t had a message and was told that they left a message on my husband’s mobile. I hadn’t given them his mobile number!! He will not rebook with Vision Express.”

Posted 3 years ago

“I went to your Lakeside Thurrock store on the 18th of October to have new lenses fitted. I walked away without a prescription because I was told I will receive a weeks trial lenses in a couple of days and to try them out. It's been 13 days and I still haven't heard anything about them. I tried to get through to the store on the phone for two days before someone was able to pick up my call, only to tell me that they can't give me my prescription until after I do the trial. I just want my prescription so I can go elsewhere. I was told the lenses would take a couple of days to come in, and during a global pandemic, I would understand if there are delays. But nearly two weeks and still no lenses? What makes you think I'm going to set up an account for my contact lenses in the future for my supply? When you can't even provide me with your current service of supplying me a weeks worth of contacts for trial? Why am I being denied my contact prescription? I thought you legally had to supply it when asked or at the end of a fitting? My prescription is part of my health records? I called your customer services this morning and even they couldn't get through to the store and said the only thing they can do is to email the store. Someone said they would do the same things 4 days ago and I still haven't received an email from the store. I just want my prescription so I can go elsewhere. I've been without contacts for months and the store is telling me, I have to do the trial and come back in?.... I can't get another appointment for 2/3weeks as it is! Just want my prescription, is it that difficult? I left that contact lens fitting with high hopes for my new lenses, the appointment went really well and I have no complaints about the eye examination and fitting. But your store gets a little aggravated when they know they'll lose business elsewhere. Would I recommend your store to anyone else? Hell no.”

Posted 3 years ago

“why has my review not shown up?”

Posted 3 years ago

“I saw a Vision Express optician at your Redditch Branch on August 26 -2020 and have been waiting for a communication from them since that date, have you any idea why not a very happy customer or does that not count”

Posted 3 years ago

“Abdull is the name for the person who he help me ....absolutely amazing....person he help me to match very quickly and good prices!!!!!!!!!!!!!!!!!! Amazin shop and all the people trying to help you!!!”

Posted 3 years ago

“I attended an eye test at VE Chichester. The lady would greeted me was very polite and understanding, but the optician who conducted my eye test was abrasive and very unhelpful.”

Posted 3 years ago

“I recently had eye test in vision express romford excellant customer service very helpfull and covid friendly l would recommend a visit lyn”

Posted 3 years ago

“Appaling. Lies about glasses ready. 80mile trip”

Posted 3 years ago

“I am a customer of Vision Express at the Mall Cribbs Causeway Bristol. I recently decided to try contact lenses and made an appointment to see if these would be suitable. In all with two free trail sets of lenses provided I am now delighted to state that the lenses are perfect and the comprehensive care, information and assistance that I received from the staff at this location were outstanding. I particularly wish to thank and mention a young lady called Charley who quietly persisted with my in aptitude to putting the lenses in - I now have this element down to a tee! Additionally I wish to mention a very nice chap called Paul who again checked and tested my eyes comprehensively to get the shape and prescription for my lenses just right. These are two staff members who I feel went above and beyond in looking after me, there are others in this stop course and it’s fair to say that everyone I met or interacted with was polite, friendly and helpful. The COVID care demonstrated in store is of the highest level also. Thank you everyone 👍”

Posted 3 years ago

“Had appointment for today, got text to remind me and tell me to call if I needed to cancel, I did not under any circumstances want to cancel, I arrived ten minutes before appointment time to be told they had tried to call as optician was off ill my phone showed no missed calls, next appointment not until October, thought they would have the decency to fit me in earlier, never again would I book with these people”

Posted 3 years ago

“Got new specs from specsavers a few weeks ago and screw fell out last week letting lense fell out. The wouldn't repair or replace screw for 6 days, went into vision express round corner asked for some help as I am a truck driver who needs his specs, within minutes spec's repaired without charge. Staff friendly helpful and polite. Thanks vision express”

Posted 3 years ago

“When you pay a premium price for a frame, you expect a premium service and quality product. The spring on the arm broke and I was surprised to be told that it can't be repaired and I'd need to pay for new frames. OK, so they are out of warranty, but when you pay top price, you should be able to expect the glasses to last from 1 prescription to the next; 16 months is NOT acceptable. You might as well pay for a cheap frame, because £200 doesn't buy you a superior quality. I let the Vision Express staff know that I will go elsewhere in future and they didn't seem at all bothered. My advice: look online, for a £5 pair... they certainly can't be any worse than the expensive pair that Vision Express offloaded on me.”

Posted 3 years ago

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Vision Express is rated 3.1 based on 571 reviews