Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.80

4.8 Rating 512 Reviews

96 %

of reviewers recommend Vivid Care

4.8

Based on 512 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 13th March 2020

Val Funnell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A Raizer m chair was purchased, we had great advice and support from our initial enquiry stage including an in store demonstration, and followed by arranging delivery to family in Northern Ireland. Online zoom support offered to family in Northern Ireland as well, however the videos were ample to work it out. The chair was used twice within a week of delivery and worked well enabling our elderly mum to be lifted by one person after 2 falls. Thanks especially to Maxine for her friendly help and advice And demonstrating by lifting me up of the floor.”

Vivid Care 5 star review on 22nd September 2023

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Posted 1 year ago

“First class service product arrived on time we were kept informed of delivery.”

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Posted 1 year ago

“I recently bought a Gemino rollator from the Harrogate store. I had one of these previously and loved it but was delighted to see them back and that they now have a carbon fibre frame which makes them even lighter to handle. I have found them a very reliable walker. They have a good size basket and seat. I would highly recommend the Gemino rollator.”

Helpful Report

Posted 1 year ago

“Very helpful service Zoe was great demonstrating chair we bought at show run Ben delivered it and explained very well how to alter adjustments if needed”

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Posted 1 year ago

“Took my mum to vivid care to choose an electric chair. Zoe was amazing- kind, patient, and so very helpful. She made sure mum tried out a number of chairs and went to huge lengths to help a 93 year old come to a good decision. In another shop the assistant had talked over her head. “Does she take sugar?” Sprung to mind. Zoe in contrast listened to mum, respected her views and treated her as an intelligent human being with valid opinions and needs. She heard the problems. Thank you Zoe - and the chair is a success! The customer service was the best I have ever experienced. I did not compare prices! We had already had a bad experience elsewhere and the the most important factor was a comfortable chair. Zoe kept us informed up to delivery. The man who delivered was helpful and efficient. Mum was alone when delivery took place. He refused a £10 tip my mother tried to press on him saying he was paid. He did not take advantage of an old lady - so lots of credit to him as well. I don’t think we are going to need a return or refund as mum is very happy with the Sherborne chair that fitted HER. Zoe and team have turned what was a bit of a disaster inherited from another firm into a triumph!”

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Posted 1 year ago

“Very helpful and friendly and made adaptations to ensure the foot plates on the wheelchair were at the right height for my daughter. Thank you!”

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Posted 1 year ago

“Thank you to Zoe at Vivid Care who advised us correctly when purchasing a road scooter; this has made a quantum difference to my life and my ability to get out and about. First class service all round - Thank you”

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Posted 1 year ago

“Excellent customer service from Maxine, immediate response to my initial enquiry, and then helped make sure I was purchasing the right product. Also pointed me in the direction of a training tool I wasn't aware of, which is now part of our core P&P.”

Helpful Report

Posted 2 years ago

“Great company, always willing to help. I always recommend patients to either go to the showroom and try the equipment. Look forward to working with you all again soon.”

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Posted 2 years ago

“Have just bought this product for a client in the community and it is excellent. The service and support have been outstanding, from the initial enquiry through to delivery and online support and training with Maxine. The chair is brilliant and will make a massive difference to my client and his support team in being able to safely and quickly lift him from the floor with little effort. The chair is simple and easy to use and everyone involved feels confident with it”

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Posted 2 years ago

“Excellent & positive company leading in specialist health equipment!!”

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Posted 2 years ago

“We were very pleased with the installation. It was fully explained by the fitters and left in a clean state. Thanks to the two fitters Mike and Jamie who were fully experienced and very caring. Also Graham the electrician who was also very knowledgeable and kind.”

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Posted 3 years ago

“the knowledge of the product and help to buy the right bed was great. it came on time and delivered int eh 2 hour window they said it would. The 2 guys who delivered it were amazing. Carried a very heavy medical bed to the second floor in an old building. They were warm and kind to my mum and in good spirits through the whole process. i would recommend yorkshire care based on my experince. wendy of Harrogate”

Helpful Report

Posted 3 years ago

“A very professional genuine caring very helpful knowledgeable staff and engineers who are always willing to do there very best to help the customer what ever the issue etc I strongly recommend anyone who needs a mobility scooter to go to them first.”

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Posted 3 years ago

“I cannot speak highly enough about my experience with the efficient and swift help I received. Maxine understood immediately that I needed urgent help, my husband having fallen twice in three days. She organised delivery of the Raizer M, which arrived within 24 hours of my conversation with her. She also sent me additional "toptips" which were useful. I would highly recommend the chair as easy to put together and operate. Having the Raizer M has given my husband and me peace of mind that we do not have to rely on outside help. It also means that we don't take up scarce NHS resources, needing an ambulance and trips to A&E. Thank you - fantastic product and the best customer service.”

Helpful Report

Posted 3 years ago

“From my first contact with the lovely Maxine, Richard, and Ben it has been a hassle free experience. I was looking for a chair for my very bad double curvature of my spine from Scoliosis. The older I become the more pain I am in. I had never heard of this company until I saw it on Google,, and read the 5 star reviews. I purchased the wonderful LENTO chair with motorised facilities. Ben came to my home to do a full assessment, bringing along a Lento chair to demonstrate. He listened extremely carefully to my needs/wants/problems. Time was not important, not once did he look at his watch, or look bored. An extremely pleasant, well informed/trained young man. I initially thought they would not deliver to Kent, they did. They never complained when I was ill on the first delivery day, they made a new appointment to deliver again. When my chair finally came, Ben set it up to suit my comfort/needs. It can be adjusted if necessary. I cannot praise this company highly enough, I will be buying from them in future. They operate on the old style customer service which I love. The customer comes first. Some of my friends say I paid a lot of money for this chair. I tell them ''You cannot put a price on comfort. Taking less drugs for pain has to be a plus''. I recommend this company/staff 100%. Especially my Lento chair.”

Helpful Report

Posted 3 years ago

“Good price for the bath aid. The bathroom wall needed strengthening and this was completed with no mess, no damage and carried out 100% professionally. The time taken between acceptance of the quote and work done was minimal. My 89 year old mother is delighted that she can now take a bath in complete safety. I highly recommend Yorkshire Care Equipment.”

Helpful Report

Posted 3 years ago

“Brilliant staff and so knowledgeable about the needs of the people they are dealing with , Maxine was a pleasure to talk to and so helpful in guiding me through what we needed . We bought a Raizer M lifting chair brilliant aid , now feel so much safer if my wife falls I can safely get her up from the floor. Thank you so much , will go no were else now .”

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Posted 3 years ago

“Really helpful from start to finish. I hired a scooter for the weekend.”

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Posted 3 years ago

“Excellent service, excellent communication. It has been as absolute pleasure doing business with Yorkshire Care Equipment. Maxine was incredibly helpful and flexible, going above and beyond in trying to creatively find solutions to my requests regarding a riser recliner for my father. I will certainly come back to YCE for any future requirements.”

Helpful Report

Posted 3 years ago

Vivid Care is rated 4.8 based on 512 reviews