Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.80

4.8 Rating 550 Reviews

95 %

of reviewers recommend Vivid Care

4.8

Based on 550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 2nd February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Maxine is smart tenacious and very helpful. We were in the market for a Raizer II but was the reason you got our order. Fast and relevant response god solid hard work. Well done her. In addition you have proven to deliver what you promise so well done you all 👏 ✔️ 👍”

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Posted 1 year ago

“Bought a Raizer II. Excellent piece of kit. Received e mail of helpful hints from Vivid Care. Very helpful service and prompt responses to questions. Delivered on time. Would definitely use again.”

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Posted 1 year ago

“I am delighted with vividcare, Amber and others, after sales help. We are currently looking at a possible fault with the belt, which seems to inflate too easily.(which gets expensive) I am sure vividcare will sort the problem for me”

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Posted 1 year ago

“My initial enquiry for information and sugsequent order was dealt with very quickly and efficiently and arrived promptly. All very satisfactory.”

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Posted 1 year ago

“Prompt service, very efficient, knowledgeable and pleasant engineer .”

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Posted 1 year ago

“Very professional explaining everything easy delivery vivid chair set up by engineer brilliant phone manner from all involved and very understanding in health matters regarding chair”

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Posted 1 year ago

“Brilliant chair, all our carers say it is the best one they have ever used.”

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Posted 1 year ago

“Excellent from start to finish!!”

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Posted 1 year ago

“Excellent and very patient service from Zoe Bashforth”

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Posted 1 year ago

“There aren't enough adjectives to describe the superb co-operation I experienced dealing with Vivid Care. Tentative enquiries involving Maxine were dealt with sympathetically, expertly and professionally, with no hint of pressure selling or empty promises. Our chair was delivered on time by an engineer who brought the chair indoors and made sure we knew how to use it - his insight was awesome. Well done to an exceptional UK company - the chair shouts quality and our carers oozed envy while using it.”

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Posted 1 year ago

“I was able to have a teams assessment meeting for the provision of the Lento R/R chair for a client of mine in hospital. The subsequent quote was prompt and following my order the chair was delivered within 2 weeks, very pleased with service.”

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Posted 1 year ago

“My sister has a Lento chair which needed some adjustments a very helpful young man came to do the job he was very helpful and was a first class worker. I can certainly recommend this company top class service from all departments.”

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Posted 1 year ago

“I bought my Lento riser recliner from Vivid Care because I had had dealings, of a smaller kind, previously and I knew they could be trusted with my ever-decreasing abilities after 60+ years of arthritis. I was not wrong. From Maxine, who dealt with my initial enquiry (always helpful and patient and friendly: never at all pushing) through the delivery guys who set it up, Natalie who sorted a service for me (probably unnecessary as nothing wrong but after over a year I wanted to be sure) to the lovely, very competent, helpful, kind young man who did the servicing, everything was good and reassuring.”

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Posted 2 years ago

“Booked a wheelchair service. Great technician who made it fit for purpose, and ordered futher parts for full job. Helpful office staff too! Thanks”

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Posted 2 years ago

“Excellent customer service from Maxine. Lots of advice given, even leant me a belt to try out before buying”

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Posted 2 years ago

“Great product, no useless sales patter, great price, good business practices, can't speak highly enough, will keep in touch for future purchases, highly recommended”

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Posted 2 years ago

“What an amazing service. Zoe contacted us to let us know the Knaresborough Road store is closing. She remembered that we had expressed an interest in a bed. My 94 year old mother and I went to the store and David was amazingly patient and helpful in Zoe's absence on holiday. He was keen that she got the right bed for her - in the same way Zoe had taken pains when a chair was chosen. We have dealt with an alternative provider for both these items and they had to be sent back. My very particular choosy mother is extremely satisfied with her current purchases”

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Posted 2 years ago

“Zoe was an absolute pro - understood what I needed and made it happen. Many thanks.”

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Posted 2 years ago

“You were great in working out what would work best for my brother. He and his carers love the new wheelchair. But the delay in the manufacture of the wheelchair was a huge problem, made worse by them not keeping us up to date with delays in manufacturing. But you did all you can to find out what the situation was.”

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Posted 2 years ago

“Fantastic customer service and attention to detail. Thank you!”

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Posted 2 years ago

Vivid Care is rated 4.8 based on 550 reviews